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Rising Star Gymnastics

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Rising Star Gymnastics Reviews (1)

The client electronically signed and agreed to our tuition policies on 7/25/2016, 5:05pm, via her parent portal and her own IP address. The policy clearly states that we do not offer tuition refunds and that a two week notice is required to withdraw a student’s registration. This is also...

plainly stated on our website and was reiterated to her via email. As a compromise, we did offer a credit to her account, and she was told that the credit could be used for any of our services at any time.The client’s complaint came after being congratulated on her daughter’s invitation to our competitive team; a huge honor in our sport and in our program. She expressed that she was not informed of the costs. The costs are outlined in detail in the emailed invitation that she did say she received. She expressed that this was unacceptable because of the costs and time commitment. We absolutely understand that the competitive program is not for everyone as it IS indeed a financial and time commitment that many will not choose. We respect that choice and that is why the email also states that it is NOT required and TWO other options are given. They can move into a higher level recreational class or stay in their current class. Many others chose either of these options and replies came in a manner expressing gratitude for the honor of receiving the invitation. It was confusing to us as to how praising her lovely, talented daughter created such an aggressive complaint. Her daughter had done such an excellent job progressing in class. Her daughter was always kind and hard working and we were proud to extend this invitation to her. Whether they wanted to accept the invitation or not, we did very clearly state her options in the invitation email she received. The exact words were: “If you are not interested in joining the team program, you can also remain in your current Gymstarz program or move up to the Advanced recreational Gymstarz class. “ (We can gladly provide a copy of this email should you need it) That email was written by me, personally, and it even included my personal phone number with an offer to text me anytime with concerns. She also was upset that I did not personally respond to her, despite our manager responding immedaitely. Our manager is fully capable of and responsible for all accounts and I was happy with her decisions. In addition, I was out of town at a cancer clinic and then home recovering. During this time, I did appreciate our manager handling this and after reviewing her responses, I did not see anything I would have said or done differently.If we felt that we were in error, we would break our own policy and refund a client’s payment. We are a small, family run business and very proud of our program and the families we are so deeply connected to in our community and within our sport. Our program’s main focus is to teach gymnastics in a safe and caring environment. We are very happy with the way our program does this for our students, including the several months that her daughter attended class. She did such a great job tumbling, and learning new skills on the bars and beam. She is a lovely gymnast, and a great kid that we will definitely miss having in our program. But in regard to refunding tuition without the client having provided the required two week notice; it is simply against our policies that our clients all agree to upon registration.Respectfully, Erin B[redacted], owner

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Address: 5006 S Rogers Street, Bloomington, South Carolina, United States, 47403

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