The only mention of the $bill is to explain to a customer that there is potential to reduce their energy bill to $if we offset all their energy consumption with PVThere is NO guarantee that this will happenTypically I tell a customer that if I plastered panels on their roof
then they would still receive an $*** bill to emphasize that this is the current minimum possibleI mention that should their usage go over the PV production then a larger *** bill will be received*** friends that are receiving $bills had systems designed for 100% offset and their energy consumption has not changed so of course they still receive the minimum bill. *** *** and I did discuss that he would be renovating his home which would cause an increase in usageAt the same time he was planning to make energy efficiency upgrades to lighting and appliances in the rest of his home. *** home is heavily shaded on the West side by trees which made his PV design challengingThus we performed a shade analysis before presenting him with a proposalWith trees shading most of the roof, there was only one East facing area that was usable for PV. Even after showing *** the shade reports, which use a tool known as a standard instrument in the industry, *** told me that the data wasn't validThere was room for more panels on the roof we used but I did not want to sell him panels that weren't going to be fully effective at producing energy. When I presented *** his bid I showed him that it could make 103% of his *** bill history at the timeIn checking his monitoring since the system was turned on, the system is producing as expected; in fact the system is doing 101% of predictions! Recently we did a consumption audit on his home and found that his usage has increased 25%. Should I have sold *** a larger system to begin with? Apparently soBut here's the kicker. At bidding time he asked me to lower my price to something he was comfortable with before he would signI reduced the system cost $to appease him. When *** and I recently met to discuss a solution to his current *** bill and my undersized system I asked him if he would have been willing to spend more money on a larger system to begin withHis answer was..."NO"...he expected his system to offset his energy use no matter what. *** is also concerned that the system isn't paying for itself like it should be when in fact it is saving him $250-300/month
As we've found with many customers, Mr*** appears to be confused when interpreting the NEM data reflected on his new *** bill. Although many customers assume that "DEL" represents a home's total consumption and "REC" represents a PV system's production, these numbers are actually a representation of how much energy *** is either DELivering to OR RECeiving from the customer. When your home is consuming energy, the meter is spinning forward; thus *** is DELivering energy to the home. When the PV system is producing more energy than the house is consuming, the meter is spinning backwards; thus *** is RECeiving energy from the customerPV production can only be assessed through the use of a PV monitoring system. Our partner, Sunrun, provides such a monitoring site where Sunrun customers can confirm that their PV systems are producing the energy that their systems were designed to produce. In Mr*** case, the system was found to be making 101% of its design. In addition to Sunrun's PV monitoring site, Rising Sun installed an Egauge device on Mr*** home so Rising Sun could monitor the total consumption of the home isolated from PV production. It was through this Egauge device that Rising Sun was able to determine that Mr*** home was now consuming kWh/day versus the psystem install amount of kWh/day. Attached is the NEM brochure provided from ***. Rising Sun sends this brochure to all of its customers so they better understand how their new *** bill will read once their NEM meter is installed*** *** ***
Complaint: [redacted]
I am rejecting this response because:
Let the truth be told.To be brief lets go point by point:#1 [redacted] sales presentation is all about the $18.00 a month electric bill. It's the only way to go. Why would anyone spend thousands only to lower their bill a small fraction, it makes no sense.Case in point. I have a sign in front of my home professing my unhappiness with Sunrun and Risingsun Solar. I have numerous people stop by some of your competitors, some unhappy customers but oddly many of your happy customers wondering what my issue is with you? I've had many pleasant chats and what I've found is that every single one of your happy customers have $18.00 electric bills! In fact many of them stated having hundreds in credits!#2 Lets get down to numbers because numbers always show the truth...We moved into our home in September 2011. From that point on until March of of 2014, 32 months of [redacted] bills shows that we consumed on average 626 KWH per month.From April 2014 (starting month of Solar) until December 2014, 9 months of [redacted] bills shows we consumed on average only 607 KWH per month!You state that our consumption has increased 25% since our renovation and solar started when in fact our usage went down! (maybe because of all the upgrades I installed)During that same time period your Solar System on average produced only 395 KWH per month. Thats about 1/3 short of our usage history as I have suspected all along. One of your own who will remain nameless agreed with me. So based on fact can you show me how in the world you can say you designed a system that "produces 103% of my [redacted] bill History?" What math did you use?#3Regarding those 3 panels. A panel no longer effects an entire row of panels as it used to. Based on that, I wanted the 3 panels because one it would have even out the 2 rows for better appearance and two a little more solar is better than none.#4 Your original price was $13000 for 24 panels which I challenged you on because my friend who referred you paid only $500 per panel. With the technology constantly improving and reducing costs I really had no intentions of spending more than $500 per panel. Its also the figure I used in calculating whether or not to invest in your program. The final price according to my credit card statement is $12500.#5 NO, Nada, Zero Customer ServiceLet me add That I have called Risingsun Solar every month for 9 months telling them what my electric bill was and asked for, an owner, a manager, someone other than [redacted] to contact me and for 9 months received NO CALLS. Finally I showed up at their [redacted] office firmly requesting to speak to a manager or owner and told the woman that I would take a seat until she could reach someone. After about 20 minutes I was told that both an owner and manager were reached; that they were unavailable but had discussed my concern the night before and that they were authorizing some free panels. The woman had me sign 3 more forms stating that they would have to be resubmitted to [redacted] etc. She then stated that "I know you don't want to talk to [redacted] but he can be here in 15 minutes and can explain how this is all going to work." I agreed. Within minutes of sitting down with [redacted] it became obvious that if the manager and owner really did discuss my concerns, [redacted] Knew Nothing About It! How did I know you ask? He tried to sell me more panels! I went home and made my protest sign. Sincerely,
[redacted] Mark
The only mention of the $bill is to explain to a customer that there is potential to reduce their energy bill to $if we offset all their energy consumption with PVThere is NO guarantee that this will happenTypically I tell a customer that if I plastered panels on their roof
then they would still receive an $*** bill to emphasize that this is the current minimum possibleI mention that should their usage go over the PV production then a larger *** bill will be received*** friends that are receiving $bills had systems designed for 100% offset and their energy consumption has not changed so of course they still receive the minimum bill. *** *** and I did discuss that he would be renovating his home which would cause an increase in usageAt the same time he was planning to make energy efficiency upgrades to lighting and appliances in the rest of his home. *** home is heavily shaded on the West side by trees which made his PV design challengingThus we performed a shade analysis before presenting him with a proposalWith trees shading most of the roof, there was only one East facing area that was usable for PV. Even after showing *** the shade reports, which use a tool known as a standard instrument in the industry, *** told me that the data wasn't validThere was room for more panels on the roof we used but I did not want to sell him panels that weren't going to be fully effective at producing energy. When I presented *** his bid I showed him that it could make 103% of his *** bill history at the timeIn checking his monitoring since the system was turned on, the system is producing as expected; in fact the system is doing 101% of predictions! Recently we did a consumption audit on his home and found that his usage has increased 25%. Should I have sold *** a larger system to begin with? Apparently soBut here's the kicker. At bidding time he asked me to lower my price to something he was comfortable with before he would signI reduced the system cost $to appease him. When *** and I recently met to discuss a solution to his current *** bill and my undersized system I asked him if he would have been willing to spend more money on a larger system to begin withHis answer was..."NO"...he expected his system to offset his energy use no matter what. *** is also concerned that the system isn't paying for itself like it should be when in fact it is saving him $250-300/month
As we've found with many customers, Mr*** appears to be confused when interpreting the NEM data reflected on his new *** bill. Although many customers assume that "DEL" represents a home's total consumption and "REC" represents a PV system's production, these numbers are actually a representation of how much energy *** is either DELivering to OR RECeiving from the customer. When your home is consuming energy, the meter is spinning forward; thus *** is DELivering energy to the home. When the PV system is producing more energy than the house is consuming, the meter is spinning backwards; thus *** is RECeiving energy from the customerPV production can only be assessed through the use of a PV monitoring system. Our partner, Sunrun, provides such a monitoring site where Sunrun customers can confirm that their PV systems are producing the energy that their systems were designed to produce. In Mr*** case, the system was found to be making 101% of its design. In addition to Sunrun's PV monitoring site, Rising Sun installed an Egauge device on Mr*** home so Rising Sun could monitor the total consumption of the home isolated from PV production. It was through this Egauge device that Rising Sun was able to determine that Mr*** home was now consuming kWh/day versus the psystem install amount of kWh/day. Attached is the NEM brochure provided from ***. Rising Sun sends this brochure to all of its customers so they better understand how their new *** bill will read once their NEM meter is installed*** *** ***
Complaint: [redacted]
I am rejecting this response because:
Let the truth be told.To be brief lets go point by point:#1 [redacted] sales presentation is all about the $18.00 a month electric bill. It's the only way to go. Why would anyone spend thousands only to lower their bill a small fraction, it makes no sense.Case in point. I have a sign in front of my home professing my unhappiness with Sunrun and Risingsun Solar. I have numerous people stop by some of your competitors, some unhappy customers but oddly many of your happy customers wondering what my issue is with you? I've had many pleasant chats and what I've found is that every single one of your happy customers have $18.00 electric bills! In fact many of them stated having hundreds in credits!#2 Lets get down to numbers because numbers always show the truth...We moved into our home in September 2011. From that point on until March of of 2014, 32 months of [redacted] bills shows that we consumed on average 626 KWH per month.From April 2014 (starting month of Solar) until December 2014, 9 months of [redacted] bills shows we consumed on average only 607 KWH per month!You state that our consumption has increased 25% since our renovation and solar started when in fact our usage went down! (maybe because of all the upgrades I installed)During that same time period your Solar System on average produced only 395 KWH per month. Thats about 1/3 short of our usage history as I have suspected all along. One of your own who will remain nameless agreed with me. So based on fact can you show me how in the world you can say you designed a system that "produces 103% of my [redacted] bill History?" What math did you use?#3Regarding those 3 panels. A panel no longer effects an entire row of panels as it used to. Based on that, I wanted the 3 panels because one it would have even out the 2 rows for better appearance and two a little more solar is better than none.#4 Your original price was $13000 for 24 panels which I challenged you on because my friend who referred you paid only $500 per panel. With the technology constantly improving and reducing costs I really had no intentions of spending more than $500 per panel. Its also the figure I used in calculating whether or not to invest in your program. The final price according to my credit card statement is $12500.#5 NO, Nada, Zero Customer ServiceLet me add That I have called Risingsun Solar every month for 9 months telling them what my electric bill was and asked for, an owner, a manager, someone other than [redacted] to contact me and for 9 months received NO CALLS. Finally I showed up at their [redacted] office firmly requesting to speak to a manager or owner and told the woman that I would take a seat until she could reach someone. After about 20 minutes I was told that both an owner and manager were reached; that they were unavailable but had discussed my concern the night before and that they were authorizing some free panels. The woman had me sign 3 more forms stating that they would have to be resubmitted to [redacted] etc. She then stated that "I know you don't want to talk to [redacted] but he can be here in 15 minutes and can explain how this is all going to work." I agreed. Within minutes of sitting down with [redacted] it became obvious that if the manager and owner really did discuss my concerns, [redacted] Knew Nothing About It! How did I know you ask? He tried to sell me more panels! I went home and made my protest sign. Sincerely,
[redacted] Mark