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Risk Optometric Associates, PA

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Risk Optometric Associates, PA Reviews (1)

I made an eye exam appointment for myself and two daughters to be serviced on 2/1/2014. My husband called to tell me a day prior that I had appointments and I wondered why the office did not call me when I made the appointment myself. He also informed me that the eye care center stated we had to use one particular insurance when I had informed them which we would be using (I was asked which insurance we're using when I made the appointment and it was no problem then). I called to speak with the office manager and the person who answer, [redacted], said she was the manager. I was confused as to why she would tell me I HAD to use one insurance over the other and that when I made the appointment, I was not informed of that. This meant that I would be spending $30 today vs $0. I do not understand why the office did not call me because I would have wasted a trip going today had I not called. When I informed [redacted] that I would not be keeping the appointment today since they told me I could not use the other insurance, she asked me if I was cancelling "all four appointments." I told her I only made "three" appointments. She informed me that my husband made an appointment. At that time, I told her that I only made three, so I was cancelling three appointments, because I was not aware that he made an appointment. Upon his arrival to his appointment, [redacted] informed him that I had cancelled all four appointments! I called the office and she was argumentative saying that I cancelled four. Is this office in the practice of making customers drive to an appointment for an error [redacted], an office manager, made? I do not appreciate the arguing and going back and forth on an issue that I did not create. [redacted] was very condescending, extremely argumentative and rude. I informed her that I did not know a fourth appointment was made so why would I cancel it? It is ice and snow on the roads today, so to waste a trip to be told he could "come back at 2:00" was unacceptable. I am reporting this behavior to [redacted]Desired SettlementI would like to speak to the owner of the office. My entire family has been going to this office for years and a little courtesy to customers goes a long way. [redacted] needs to accept responsibility for actions. No customer should be made to feel as if the office is doing me a favor. An office manager should be the one to solve issues, not make them.Business Response business called and left a voice mail that they would be contacting the patient directly

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Description: Opticians

Address: 2025 N Marine Blvd, Jacksonville, North Carolina, United States, 28546-6920

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