Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Consumer had purchased a Ford Edge [redacted] on February 19, 2015, Consumer at the time of purchase had also purchased an extended warranty on the vehicleConsumer had also signed a due bill that indicating she was due a MYKEY Dealership had advised consumer to take the vehicle to the Ford dealer to obtain the key she was due and was informed her vehicle did not have the MYKEY program Consumer after approximately months had informed the dealership the check engine light was on and returned to the dealership concerning sameConsumer was informed she did have an extended warranty and to take her vehicle to the Ford dealer where a diagnosis was performed and it was found there was a problem with the catalytic converter and possible engine problemDealership agreed to pay for the catalytic converter along with the diagnosis of the vehicleAfter the diagnosis it was found the engine needed to be replaced Vehicle was taken to an independent repair facility who performs warranty work for the companyWarranty company had agreed to pay for the engine to be placed into the vehicle and the dealership agreed to pay the labor on the repair It is felt the dealership has gone above and beyond to assist this consumer in the repair of her vehicle, as with her extended warranty she would have had out of pocket expenses for a rental vehicle and the dealership as good will provided her with a loaner vehicle at no cost to her except for the daily operational costsRepairs at the Ford dealership were also paid for by the dealership for the catalytic converter and diagnosis performed, along with paying the labor cost of the engine replacement at the independent repair facilityConsumer, prior to the sale, was also given the opportunity to test drive the vehicle along with taking the vehicle to a mechanic of her choice for inspection prior to the purchase of the vehicleIt is the belief of the dealership that all repairs were properly performed and vehicle is currently operating properly If any additional information is needed please feel free to contact this writer Sincerely, [redacted] Compliance Manager Rose City Motors
Initial Business Response /* (1000, 5, 2015/05/19) */
Consumer had purchased a 2012 Ford Edge [redacted] on February 19, 2015, Consumer at the time of purchase had also purchased an extended warranty on the vehicle. Consumer had also signed a due bill that indicating she was due a MYKEY
Dealership...
had advised consumer to take the vehicle to the Ford dealer to obtain the key she was due and was informed her vehicle did not have the MYKEY program.
Consumer after approximately 2 months had informed the dealership the check engine light was on and returned to the dealership concerning same. Consumer was informed she did have an extended warranty and to take her vehicle to the Ford dealer where a diagnosis was performed and it was found there was a problem with the catalytic converter and possible engine problem. Dealership agreed to pay for the catalytic converter along with the diagnosis of the vehicle. After the diagnosis it was found the engine needed to be replaced.
Vehicle was taken to an independent repair facility who performs warranty work for the company. Warranty company had agreed to pay for the engine to be placed into the vehicle and the dealership agreed to pay the labor on the repair.
It is felt the dealership has gone above and beyond to assist this consumer in the repair of her
vehicle, as with her extended warranty she would have had out of pocket expenses for a rental vehicle and the dealership as good will provided her with a loaner vehicle at no cost to her except for the daily operational costs. Repairs at the Ford dealership were also paid for by
the dealership for the catalytic converter and diagnosis performed, along with paying the labor cost of the engine replacement at the independent repair facility. Consumer, prior to the sale, was also given the opportunity to test drive the vehicle along with taking the vehicle to a mechanic of her choice for inspection prior to the purchase of the vehicle. It is the belief of
the dealership that all repairs were properly performed and vehicle is currently operating properly.
If any additional information is needed please feel free to contact this writer.
Sincerely,
[redacted]
Compliance Manager
Rose City Motors
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Consumer had purchased a Ford Edge [redacted] on February 19, 2015, Consumer at the time of purchase had also purchased an extended warranty on the vehicleConsumer had also signed a due bill that indicating she was due a MYKEY Dealership had advised consumer to take the vehicle to the Ford dealer to obtain the key she was due and was informed her vehicle did not have the MYKEY program Consumer after approximately months had informed the dealership the check engine light was on and returned to the dealership concerning sameConsumer was informed she did have an extended warranty and to take her vehicle to the Ford dealer where a diagnosis was performed and it was found there was a problem with the catalytic converter and possible engine problemDealership agreed to pay for the catalytic converter along with the diagnosis of the vehicleAfter the diagnosis it was found the engine needed to be replaced Vehicle was taken to an independent repair facility who performs warranty work for the companyWarranty company had agreed to pay for the engine to be placed into the vehicle and the dealership agreed to pay the labor on the repair It is felt the dealership has gone above and beyond to assist this consumer in the repair of her vehicle, as with her extended warranty she would have had out of pocket expenses for a rental vehicle and the dealership as good will provided her with a loaner vehicle at no cost to her except for the daily operational costsRepairs at the Ford dealership were also paid for by the dealership for the catalytic converter and diagnosis performed, along with paying the labor cost of the engine replacement at the independent repair facilityConsumer, prior to the sale, was also given the opportunity to test drive the vehicle along with taking the vehicle to a mechanic of her choice for inspection prior to the purchase of the vehicleIt is the belief of the dealership that all repairs were properly performed and vehicle is currently operating properly If any additional information is needed please feel free to contact this writer Sincerely, [redacted] Compliance Manager Rose City Motors
Initial Business Response /* (1000, 5, 2015/05/19) */
Consumer had purchased a 2012 Ford Edge [redacted] on February 19, 2015, Consumer at the time of purchase had also purchased an extended warranty on the vehicle. Consumer had also signed a due bill that indicating she was due a MYKEY
Dealership...
had advised consumer to take the vehicle to the Ford dealer to obtain the key she was due and was informed her vehicle did not have the MYKEY program.
Consumer after approximately 2 months had informed the dealership the check engine light was on and returned to the dealership concerning same. Consumer was informed she did have an extended warranty and to take her vehicle to the Ford dealer where a diagnosis was performed and it was found there was a problem with the catalytic converter and possible engine problem. Dealership agreed to pay for the catalytic converter along with the diagnosis of the vehicle. After the diagnosis it was found the engine needed to be replaced.
Vehicle was taken to an independent repair facility who performs warranty work for the company. Warranty company had agreed to pay for the engine to be placed into the vehicle and the dealership agreed to pay the labor on the repair.
It is felt the dealership has gone above and beyond to assist this consumer in the repair of her
vehicle, as with her extended warranty she would have had out of pocket expenses for a rental vehicle and the dealership as good will provided her with a loaner vehicle at no cost to her except for the daily operational costs. Repairs at the Ford dealership were also paid for by
the dealership for the catalytic converter and diagnosis performed, along with paying the labor cost of the engine replacement at the independent repair facility. Consumer, prior to the sale, was also given the opportunity to test drive the vehicle along with taking the vehicle to a mechanic of her choice for inspection prior to the purchase of the vehicle. It is the belief of
the dealership that all repairs were properly performed and vehicle is currently operating properly.
If any additional information is needed please feel free to contact this writer.
Sincerely,
[redacted]
Compliance Manager
Rose City Motors