[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the full refund although the reply from Rissy Roo about my ex-husband threatening her is not true [redacted] said she'd have her lawyer call him and he said that would be fine A full refund should have been initially offered instead of a store credit, repair or discount They wouldn't even give the balance back in cash...only store credit No need to worry about my returning to that store again...it'll never happen Thank you Revdex.com Regards, [redacted]
Our customer placed a special order in store for a red [redacted] evening gown The dress arrived brand new from the manufacturerUpon initial inspection of the gown there was no damage Our customer came to pick up her gown and when tried on a small hole in the tulle at the back of the right shoulder was found We offered to repair the gown or to extend a discount for the dress to be repaired locally We contacted the manufacturer for a replacement; however, there was only a Size available and not another Size Our customer did not want the gown repaired by our seamstress and did not want a discount to have it repaired at her expense Our customer also did not want to replace the gown with a size The customer instead chose to special order a different gown that was $less The remaining balance was applied as a merchandise credit After the customer left the store, her husband [redacted] called the store and was extremely hostile with our store owner The owner, [redacted] , asked if she could have a contact number to call the customer back When she spoke with ***, he was very hostile and made numerous threats and he demanded a full refund He insisted that his wife did not want the new dress that she special ordered and continued to make verbal threats At this point it was eminent that we end the call We have since canceled the special order for the new dress and prefer the customer not return to the store We have issued a check for a full refund to this customer in the amount of $
Complaint: ***
I am rejecting this response because:
I am very glad that the company has an outstanding rating formerchandise However, if I may do a comparison: Just as the best of autodealerships pride themselves on quality workmanship/autos, the industry doeshave something called a Lemon Law As an example, Ford could turn out10,Taurus cars; 10,of them are great and run for 250,miles (ormore) But there is that one car out of 10,that just does not makethe grade, is constantly back in the shop, after several "try-ons"right off the showroom floor, Ford pays for ALL of the repairs, but ultimatelythat one Taurus is deemed a Lemon, and thus falls under the Lemon Law Infact, the five-day return policy that some dealers offer, is just not anissue. Ford backs their product 100% byadmitting that, in fact, they turned out one lemon out of 10,autos. And the customer is not only allowed a new car or similar priceadjustment, but is also met with respect.The business states that they have not had anycomplaints about the other dresses produced, and that is great However,this one dress just did not fit the bill and is a "lemon" of agarment It does not matter how many times it was tried on or worn; agarment that costs $should wear like it costs that much Thebusiness' argument of time-frame is just not relevant whatsoever. They are not owning up to a “lemon” productsold, and that is just bad business practice
Regards,
*** ***
Attached you will find an email conversation between Rissy Roo's customer service and *** ***. *** *** contacted Rissy Roo's on October 26, in regards to RissyRoos.com order *** placed by *** ***. The order for Sticks & Stones by Mori Lee Style
was shipped on October 3, and delivered to the customer on October 7, 2014. The customer waited until October 26, to contact Rissy Roo's. The dress was purchased for an event on October 11, 2014. Our return policy states that all requests for return/exchange must be made within days of delivery and prior to the wear date. The customer contacted us days after delivery and days after the event. It is our position that if the dress had torn on the first try on that the customer should have contacted us immediately. Had we been contacted immediately and notified of any issue with the dress we would have worked to resolve this issue right away. We may have been able to send a replacement of the same dress or worked with the customer to find an alternative style. We are not able to accept responsibility for a garment that was tried on several times and worn. The dress was shipped in brand new condition. As you can see from the attached email conversation, after receiving our response the customer replied in an aggressive manner. As a result to chose not to respond to the customer
Unfortunately, we are unable to offer a refund or compensation to this customer. The dress was shipped to the customer in brand new condition. If there was a problem with the dress upon delivery at the first try on, the customer could have and should have contacted us immediately so that we could have been given the opportunity to rectify the matter. We are unable to take responsibility for worn items. If the dress was tried on several times and ultimately worn to the specified occasion, we cannot be held responsibility for the current state of the garment. The customer claims to have had a problem with the garment prior to the event and yet never contacted us to inquire about options for return or replacement. We have had no other complaints about the quality or workmanship of this dress or any other dress from this designer/manufacturer
Our customer placed a special order in store for a red *** *** evening gown. The dress arrived brand new from the manufacturerUpon initial inspection of the gown there was no damage. Our customer came to pick up her gown and when tried on a small hole in the tulle at the back of the
right shoulder was found. We offered to repair the gown or to extend a discount for the dress to be repaired locally. We contacted the manufacturer for a replacement; however, there was only a Size available and not another Size 4. Our customer did not want the gown repaired by our seamstress and did not want a discount to have it repaired at her expense. Our customer also did not want to replace the gown with a size 6. The customer instead chose to special order a different gown that was $less. The remaining balance was applied as a merchandise credit. After the customer left the store, her husband *** called the store and was extremely hostile with our store owner. The owner, ***, asked if she could have a contact number to call the customer back. When she spoke with ***, he was very hostile and made numerous threats and he demanded a full refund. He insisted that his wife did not want the new dress that she special ordered and continued to make verbal threats. At this point it was eminent that we end the call. We have since canceled the special order for the new dress and prefer the customer not return to the store. We have issued a check for a full refund to this customer in the amount of $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the full refund although the reply from Rissy Roo about my ex-husband threatening her is not true *** said she'd have her lawyer call him and he said that would be fine A full refund should have been initially offered instead of a store credit, repair or discount They wouldn't even give the balance back in cash...only store credit No need to worry about my returning to that store again...it'll never happen Thank you Revdex.com
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The business only stated their policy regarding returns; there is nothing stated, either from their response or in their policy, about damaged goods The actual date of the dance was October 18th, not October In any event, the dates are totally irrelevant in this case since the garment was/is damaged beyond repairI do understand their return policy, given the fact that many people think they can "borrow" a garment for an event, and then return it, thus driving up costs However, I am NOT one of those consumers My stance is that the company is not standing by their product, and this is an irresponsible business practice.And yes, I was "aggressive" in my response to the company since it was obvious they do not care about selling shoddy workmanship and at such an expense to the consumer! I maintain that I want a refund of this product
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the full refund although the reply from Rissy Roo about my ex-husband threatening her is not true [redacted] said she'd have her lawyer call him and he said that would be fine A full refund should have been initially offered instead of a store credit, repair or discount They wouldn't even give the balance back in cash...only store credit No need to worry about my returning to that store again...it'll never happen Thank you Revdex.com Regards, [redacted]
Our customer placed a special order in store for a red [redacted] evening gown The dress arrived brand new from the manufacturerUpon initial inspection of the gown there was no damage Our customer came to pick up her gown and when tried on a small hole in the tulle at the back of the right shoulder was found We offered to repair the gown or to extend a discount for the dress to be repaired locally We contacted the manufacturer for a replacement; however, there was only a Size available and not another Size Our customer did not want the gown repaired by our seamstress and did not want a discount to have it repaired at her expense Our customer also did not want to replace the gown with a size The customer instead chose to special order a different gown that was $less The remaining balance was applied as a merchandise credit After the customer left the store, her husband [redacted] called the store and was extremely hostile with our store owner The owner, [redacted] , asked if she could have a contact number to call the customer back When she spoke with ***, he was very hostile and made numerous threats and he demanded a full refund He insisted that his wife did not want the new dress that she special ordered and continued to make verbal threats At this point it was eminent that we end the call We have since canceled the special order for the new dress and prefer the customer not return to the store We have issued a check for a full refund to this customer in the amount of $
Complaint: ***
I am rejecting this response because:
I am very glad that the company has an outstanding rating formerchandise However, if I may do a comparison: Just as the best of autodealerships pride themselves on quality workmanship/autos, the industry doeshave something called a Lemon Law As an example, Ford could turn out10,Taurus cars; 10,of them are great and run for 250,miles (ormore) But there is that one car out of 10,that just does not makethe grade, is constantly back in the shop, after several "try-ons"right off the showroom floor, Ford pays for ALL of the repairs, but ultimatelythat one Taurus is deemed a Lemon, and thus falls under the Lemon Law Infact, the five-day return policy that some dealers offer, is just not anissue. Ford backs their product 100% byadmitting that, in fact, they turned out one lemon out of 10,autos. And the customer is not only allowed a new car or similar priceadjustment, but is also met with respect.The business states that they have not had anycomplaints about the other dresses produced, and that is great However,this one dress just did not fit the bill and is a "lemon" of agarment It does not matter how many times it was tried on or worn; agarment that costs $should wear like it costs that much Thebusiness' argument of time-frame is just not relevant whatsoever. They are not owning up to a “lemon” productsold, and that is just bad business practice
Regards,
*** ***
Attached you will find an email conversation between Rissy Roo's customer service and *** ***. *** *** contacted Rissy Roo's on October 26, in regards to RissyRoos.com order *** placed by *** ***. The order for Sticks & Stones by Mori Lee Style
was shipped on October 3, and delivered to the customer on October 7, 2014. The customer waited until October 26, to contact Rissy Roo's. The dress was purchased for an event on October 11, 2014. Our return policy states that all requests for return/exchange must be made within days of delivery and prior to the wear date. The customer contacted us days after delivery and days after the event. It is our position that if the dress had torn on the first try on that the customer should have contacted us immediately. Had we been contacted immediately and notified of any issue with the dress we would have worked to resolve this issue right away. We may have been able to send a replacement of the same dress or worked with the customer to find an alternative style. We are not able to accept responsibility for a garment that was tried on several times and worn. The dress was shipped in brand new condition. As you can see from the attached email conversation, after receiving our response the customer replied in an aggressive manner. As a result to chose not to respond to the customer
Unfortunately, we are unable to offer a refund or compensation to this customer. The dress was shipped to the customer in brand new condition. If there was a problem with the dress upon delivery at the first try on, the customer could have and should have contacted us immediately so that we could have been given the opportunity to rectify the matter. We are unable to take responsibility for worn items. If the dress was tried on several times and ultimately worn to the specified occasion, we cannot be held responsibility for the current state of the garment. The customer claims to have had a problem with the garment prior to the event and yet never contacted us to inquire about options for return or replacement. We have had no other complaints about the quality or workmanship of this dress or any other dress from this designer/manufacturer
Our customer placed a special order in store for a red *** *** evening gown. The dress arrived brand new from the manufacturerUpon initial inspection of the gown there was no damage. Our customer came to pick up her gown and when tried on a small hole in the tulle at the back of the
right shoulder was found. We offered to repair the gown or to extend a discount for the dress to be repaired locally. We contacted the manufacturer for a replacement; however, there was only a Size available and not another Size 4. Our customer did not want the gown repaired by our seamstress and did not want a discount to have it repaired at her expense. Our customer also did not want to replace the gown with a size 6. The customer instead chose to special order a different gown that was $less. The remaining balance was applied as a merchandise credit. After the customer left the store, her husband *** called the store and was extremely hostile with our store owner. The owner, ***, asked if she could have a contact number to call the customer back. When she spoke with ***, he was very hostile and made numerous threats and he demanded a full refund. He insisted that his wife did not want the new dress that she special ordered and continued to make verbal threats. At this point it was eminent that we end the call. We have since canceled the special order for the new dress and prefer the customer not return to the store. We have issued a check for a full refund to this customer in the amount of $
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the full refund although the reply from Rissy Roo about my ex-husband threatening her is not true *** said she'd have her lawyer call him and he said that would be fine A full refund should have been initially offered instead of a store credit, repair or discount They wouldn't even give the balance back in cash...only store credit No need to worry about my returning to that store again...it'll never happen Thank you Revdex.com
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
The business only stated their policy regarding returns; there is nothing stated, either from their response or in their policy, about damaged goods The actual date of the dance was October 18th, not October In any event, the dates are totally irrelevant in this case since the garment was/is damaged beyond repairI do understand their return policy, given the fact that many people think they can "borrow" a garment for an event, and then return it, thus driving up costs However, I am NOT one of those consumers My stance is that the company is not standing by their product, and this is an irresponsible business practice.And yes, I was "aggressive" in my response to the company since it was obvious they do not care about selling shoddy workmanship and at such an expense to the consumer! I maintain that I want a refund of this product
Regards,
*** ***