Rissy Roo's

Unfortunately, we are unable to offer a refund or compensation to this customer.  The dress was shipped to the customer in brand new condition.  If there was a problem with the dress upon delivery at the first try on, the customer could have and should have contacted us immediately so that we could have been given the opportunity to rectify the matter.  We are unable to take responsibility for worn items.  If the dress was tried on several times and ultimately worn to the specified occasion, we cannot be held responsibility for the current state of the garment.  The customer claims to have had a problem with the garment prior to the event and yet never contacted us to inquire about options for return or replacement.  We have had no other complaints about the quality or workmanship of this dress or any other dress from this designer/manufacturer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the full refund although the reply from Rissy Roo about my ex-husband threatening her is not true.   [redacted] said she'd have her lawyer call him and he said that would be fine.   A full refund should have been initially offered instead of a store credit, repair or discount.   They wouldn't even give the balance back in cash...only store credit.   No need to worry about my returning to that store again...it'll never happen.    Thank you Revdex.com
Regards,
[redacted]

Our customer placed a special order in store for a red [redacted] evening gown.  The dress arrived brand new from the manufacturer. Upon initial inspection of the gown there was no damage.  Our customer came to pick up her gown and when tried on a small hole in the tulle at the back of the...

right shoulder was found.  We offered to repair the gown or to extend a discount for the dress to be repaired locally.  We contacted the manufacturer for a replacement; however, there was only a Size 6 available and not another Size 4.  Our customer did not want the gown repaired by our seamstress and did not want a discount to have it repaired at her expense.  Our customer also did not want to replace the gown with a size 6.  The customer instead chose to special order a different gown that was $160.00 less.  The remaining balance was applied as a merchandise credit.  After the customer left the store, her husband [redacted] called the store and was extremely hostile with our store owner.  The owner, [redacted], asked if she could have a contact number to call the customer back.  When she spoke with [redacted], he was very hostile and made numerous threats and he demanded a full refund.  He insisted that his wife did not want the new dress that she special ordered and continued to make verbal threats.  At this point it was eminent that we end the call.  We have since canceled the special order for the new dress and prefer the customer not return to the store.  We have issued a check for a full refund to this customer in the amount of $598.00.

Attached you will find an email conversation between Rissy Roo's customer service and [redacted].  [redacted] contacted Rissy Roo's on October 26, 2014 in regards to RissyRoos.com order [redacted] placed by [redacted].  The order for Sticks & Stones by Mori Lee Style...

9249 was shipped on October 3, 2014 and delivered to the customer on October 7, 2014.  The customer waited until October 26, 2014 to contact Rissy Roo's.  The dress was purchased for an event on October 11, 2014.  Our return policy states that all requests for return/exchange must be made within 3 days of delivery and prior to the wear date.  The customer contacted us 19 days after delivery and 15 days after the event.  It is our position that if the dress had torn on the first try on that the customer should have contacted us immediately.  Had we been contacted immediately and notified of any issue with the dress we would have worked to resolve this issue right away.  We may have been able to send a replacement of the same dress or worked with the customer to find an alternative style.  We are not able to accept responsibility for a garment that was tried on several times and worn.  The dress was shipped in brand new condition.  As you can see from the attached email conversation, after receiving our response the customer replied in an aggressive manner.  As a result to chose not to respond to the customer.

HEADS UP!! IF YOU ARE PURCHASING A PROM OR SPECIAL OCCASION DRESS, AVOID RISSY ROO'S AT ALL COSTS!! They sell defective/damaged goods, and when brought to their attention, mainly the manager [redacted] they refuse to rectify the situation and hang up on you. Great customer service [redacted] I requested a 20% reimbursement and she offered a 50 store credit!!Why would I buy from them again when they clearly are aware they are selling defective products?!??When I pointed that out, she hung up

Review: I ordered a dress for $600.00. When I drove an hour to pick up the dress, it had a hole on the mesh sleeve. I asked for a refund and they said no. Store credit only. They suggested I take material from the train and patch the sleeve. They said they could recommend a seamstress all at my cost. They offered 10% off the dress in store credit only.Desired Settlement: We ordered another dress (for prom) off of the credit leaving a $160. Credit balance. I'd rather have a full refund and not deal with this company. But will consider just receiving the $160 balance in cash not credit. As long as the newly ordered dress is in perfect condition.

Business

Response:

Our customer placed a special order in store for a red [redacted] evening gown. The dress arrived brand new from the manufacturer. Upon initial inspection of the gown there was no damage. Our customer came to pick up her gown and when tried on a small hole in the tulle at the back of the right shoulder was found. We offered to repair the gown or to extend a discount for the dress to be repaired locally. We contacted the manufacturer for a replacement; however, there was only a Size 6 available and not another Size 4. Our customer did not want the gown repaired by our seamstress and did not want a discount to have it repaired at her expense. Our customer also did not want to replace the gown with a size 6. The customer instead chose to special order a different gown that was $160.00 less. The remaining balance was applied as a merchandise credit. After the customer left the store, her husband [redacted] called the store and was extremely hostile with our store owner. The owner, [redacted], asked if she could have a contact number to call the customer back. When she spoke with [redacted], he was very hostile and made numerous threats and he demanded a full refund. He insisted that his wife did not want the new dress that she special ordered and continued to make verbal threats. At this point it was eminent that we end the call. We have since canceled the special order for the new dress and prefer the customer not return to the store. We have issued a check for a full refund to this customer in the amount of $598.00.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received the full refund although the reply from Rissy Roo about my ex-husband threatening her is not true. [redacted] said she'd have her lawyer call him and he said that would be fine. A full refund should have been initially offered instead of a store credit, repair or discount. They wouldn't even give the balance back in cash...only store credit. No need to worry about my returning to that store again...it'll never happen. Thank you Revdex.com

Regards,

Review: I purchased a dress for my daughter from Rissy Roo's for her homecoming dance in October. I paid $340.00 for this dress - not exactly inexpensive. However, given that price, I assumed that the dress must be of superior quality and that my daughter would have it to wear for years to come. When we received the dress, my daughter tried it on and looked stunning in it. When she took it off, the lining of the dress split and ran (much like hosiery would). Since the lining is actually a part of the dress and attached to the outer part of the dress, there is no way to repair it. In addition, the dress has large sewn-on sequins and many of those fell off - ALL of this from just trying the dress on once; she hadn't even worn it yet! She ended up trying the dress on two more times before her dance in order to match shoes, etc. to it. Each time she did, another split happened in the lining and more sequins fell off (very loosely sewn on). She then wore the dress to her dance, and of course by this time, after the dance, the lining is quite torn up and many sequins missing.

I emailed the store and was told that they do not issue refunds after three days of delivery of the dress. They did not care that the dress is in shambles and cannot really be worn again. I understand their return policy but this garment is severely damaged. Again, I paid $340.00 for this dress thinking that it must be of superior quality at such a price. This is NOT the case and I am extremely upset that they will not stand by their products. It is useless to my daughter now, and she truly loved this dress but can never wear it again.Desired Settlement: I would like to be refunded for the entire cost of the dress at $340.00. I MAY be willing to negotiate but will not accept an unreasonable amount.

Business

Response:

Attached you will find an email conversation between Rissy Roo's customer service and [redacted]. [redacted] contacted Rissy Roo's on October 26, 2014 in regards to RissyRoos.com order [redacted] placed by [redacted]. The order for Sticks & Stones by Mori Lee Style 9249 was shipped on October 3, 2014 and delivered to the customer on October 7, 2014. The customer waited until October 26, 2014 to contact Rissy Roo's. The dress was purchased for an event on October 11, 2014. Our return policy states that all requests for return/exchange must be made within 3 days of delivery and prior to the wear date. The customer contacted us 19 days after delivery and 15 days after the event. It is our position that if the dress had torn on the first try on that the customer should have contacted us immediately. Had we been contacted immediately and notified of any issue with the dress we would have worked to resolve this issue right away. We may have been able to send a replacement of the same dress or worked with the customer to find an alternative style. We are not able to accept responsibility for a garment that was tried on several times and worn. The dress was shipped in brand new condition. As you can see from the attached email conversation, after receiving our response the customer replied in an aggressive manner. As a result to chose not to respond to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business only stated their policy regarding returns; there is nothing stated, either from their response or in their policy, about damaged goods. The actual date of the dance was October 18th, not October 11. In any event, the dates are totally irrelevant in this case since the garment was/is damaged beyond repair. I do understand their return policy, given the fact that many people think they can "borrow" a garment for an event, and then return it, thus driving up costs. However, I am NOT one of those consumers. My stance is that the company is not standing by their product, and this is an irresponsible business practice.And yes, I was "aggressive" in my response to the company since it was obvious they do not care about selling shoddy workmanship and at such an expense to the consumer! I maintain that I want a refund of this product.

Regards,

Business

Response:

Unfortunately, we are unable to offer a refund or compensation to this customer. The dress was shipped to the customer in brand new condition. If there was a problem with the dress upon delivery at the first try on, the customer could have and should have contacted us immediately so that we could have been given the opportunity to rectify the matter. We are unable to take responsibility for worn items. If the dress was tried on several times and ultimately worn to the specified occasion, we cannot be held responsibility for the current state of the garment. The customer claims to have had a problem with the garment prior to the event and yet never contacted us to inquire about options for return or replacement. We have had no other complaints about the quality or workmanship of this dress or any other dress from this designer/manufacturer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am very glad that the company has an outstanding rating formerchandise. However, if I may do a comparison: Just as the best of autodealerships pride themselves on quality workmanship/autos, the industry doeshave something called a Lemon Law. As an example, Ford could turn out10,001 Taurus cars; 10,000 of them are great and run for 250,000 miles (ormore). But there is that one car out of 10,001 that just does not makethe grade, is constantly back in the shop, after several "try-ons"right off the showroom floor, Ford pays for ALL of the repairs, but ultimatelythat one Taurus is deemed a Lemon, and thus falls under the Lemon Law. Infact, the five-day return policy that some dealers offer, is just not anissue. Ford backs their product 100% byadmitting that, in fact, they turned out one lemon out of 10,001 autos. And the customer is not only allowed a new car or similar priceadjustment, but is also met with respect.The business states that they have not had anycomplaints about the other dresses produced, and that is great. However,this one dress just did not fit the bill and is a "lemon" of agarment. It does not matter how many times it was tried on or worn; agarment that costs $340 should wear like it costs that much. Thebusiness' argument of time-frame is just not relevant whatsoever. They are not owning up to a “lemon” productsold, and that is just bad business practice.

Regards,

I am absolutely disgusted with Rissy Roo's 'service'. I was told by 'Danielle' that the dress I ordered would be shipped out in 2-3 business days and it is now 6 business days later and the dress still has not arrived - plus - I paid over $100 extra for this fast shipping service. I am extremely disappointing for my daughter, who is eagerly awaiting the dress and keeps asking when it will arrive, as we calculated the arrival time based on the website. After ordering the dress online during Friday morning (Australian PM time - USA Friday AM), I phoned up at the start of Friday's trading day to enquire how long it would take, after purchasing it during the night before, and was assured the dress would arrive quickly, within 2-3 business days. I find this extremely misleading.