RITA'S WATER ICE FRANCHISE CORP.

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Complaint: Rita's has yet to address my multiple concerns, even despite their having received them FIVE, separate times (three posted on *** & twice written in my Revdex.com complaint)So for the *SIXTH* time now, my complaint is listed belowOutstanding issues are denoted by stars/asterisks (***)***I do appreciate your assurance that I'll receive my current full punch cards upon updating your app, especially since a myriad of users have already complained about losing their reward cardsAs mentioned, I experienced this exact problem during a prior update, which resulted in the loss of all five of my (full) punch cards - none for which I was ever provided a compensatory equivalent/replacement (more details below on that matter)***I intend to continue using & earning rewards with Rita's as I did with version -- WITHOUT CONNECTING/REGISTERING ANY ACCOUNTSSo, how exactly will you ensure that my current reward cards are properly transferred over (& are ultimately accepted at the actual store)?
***I have not received any acknowledgment nor compensation for Rita's deleting my full, IN-APP punch cards (= free ices) after a previous update
***I have not received any acknowledgment nor compensation for the (full) PAPER punch cards that, without any notification whatsoever, were suddenly discontinued, invalidated & refused by all Rita's locationsJUST ONE WEEK after this policy was enacted, Rita's blatantly refused to make any exceptions or extend a simple customer courtesy to allow for the redemption of my free icesFurther, they offered no substitution (i.e., coupons good for free ices) as a replacement for these now worthless reward cards***I'd appreciate if you'd account for these additional *8* free ices that I was unfairly cheated out of (as fully outlined in my original post)As you are well aware, one must make purchases in order to earn a free iceI did this *56* times over, filling up punch cardsThey are all incontrovertibly, legitimate purchases that continue to be unrecognized & UN-REWARDED, due to absolutely no fault of my ownIt would be unimaginable & quite troubling if Rita's essentially penalizes such a loyal customer by refusing to provide any type of meaningful reimbursement for these perpetual & grossly unfair problemsI still do look forward to reaching a fair resolution with Rita's, one that recognizes & adequately accounts for my rightfully-earned rewards
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
Rita's has yet to address my multiple concerns, even despite their having received them FIVE, separate times (three posted on *** & twice written in my Revdex.com complaint)So for the *SIXTH* time now, my complaint is listed belowOutstanding issues are denoted by stars/asterisks (***).***I do appreciate your assurance that I'll receive my current full punch cards upon updating your app, especially since a myriad of users have already complained about losing their reward cardsAs mentioned, I experienced this exact problem during a prior update, which resulted in the loss of all five of my (full) punch cards - none for which I was ever provided a compensatory equivalent/replacement (more details below on that matter).***I intend to continue using & earning rewards with Rita's as I did with version -- WITHOUT CONNECTING/REGISTERING ANY ACCOUNTSSo, how exactly will you ensure that my current reward cards are properly transferred over (& are ultimately accepted at the actual store)?***I have not received any acknowledgment nor compensation for Rita's deleting my full, IN-APP punch cards (= free ices) after a previous update ***I have not received any acknowledgment nor compensation for the (full) PAPER punch cards that, without any notification whatsoever, were suddenly discontinued, invalidated & refused by all Rita's locationsJUST ONE WEEK after this policy was enacted, Rita's blatantly refused to make any exceptions or extend a simple customer courtesy to allow for the redemption of my free icesFurther, they offered no substitution (i.e., coupons good for free ices) as a replacement for these now worthless reward cards.***I'd appreciate if you'd account for these additional *8* free ices that I was unfairly cheated out of (as fully outlined in my original post)As you are well aware, one must make purchases in order to earn a free iceI did this *56* times over, filling up punch cardsThey are all incontrovertibly, legitimate purchases that continue to be unrecognized & UN-REWARDED, due to absolutely no fault of my ownIt would be unimaginable & quite troubling if Rita's essentially penalizes such a loyal customer by refusing to provide any type of meaningful reimbursement for these perpetual & grossly unfair problems.I still do look forward to reaching a fair resolution with Rita's, one that recognizes & adequately accounts for my rightfully-earned rewards________________________________

One of our colleagues was in touch with the guest via *** on 2/29, as shown in the document you sent.
"">In the response the guest was given on 2/29, she was asked to update the Rita's app and sign in, and then we would be able to credit back her current rewards. This morning, I followed up with the company who manages our app to check on the guest's accountI was told that the guest has not yet updated her app, and we are unable to credit the rewards to her account until she downloads the new update for the app and signs into her account using her email address (***).
Please let me know the next steps we can takeThank you,
Michelle

One of our colleagues was in touch with the guest via *** on 2/29, as shown in the document you sent. In the response the guest was given on 2/29, she was asked to update the Rita's app and sign in, and then we would be able to credit back her current rewards. This morning, I followed
up with the company who manages our app to check on the guest's accountI was told that the guest has not yet updated her app, and we are unable to credit the rewards to her account until she downloads the new update for the app and signs into her account using her email address (***). Please let me know the next steps we can take.Thank you,Michelle