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Rita's Tax Service

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Rita's Tax Service Reviews (1)

It
is of the utmost importance to us that every customer we...

work with is satisfied
and happy with our service. We work very hard to obtain this and have many,
many on line reviews to show our success. This is an unusual situation since we
followed the standard procedures and performed a New York State inspection. As
a result of the State inspection there were some mechanical safety failures found.
We were authorized to repair these safety problems as well as an oil change, tire
rotation, a basic check up and repair a door handle problem. In good faith we
performed the agreed on repairs but found when we tested the vehicle through
New York State’s Emission test computer we were alerted of an unforeseen
emission problem with the vehicle. Unfortunately we had no idea of this prior
to running the test or performing the mechanical repairs. I have been a New
York State Licensed vehicle inspector for over 30 years and can only remember
one other time this happening and this was many years ago.
In
the end we want [redacted] to be satisfied with our service. This is an unforeseen
situation that caught us by surprise as much as it did [redacted]. Regardless that
we followed appropriate procedures this is obviously a situation out of our
control and if we had any idea of this we would of addressed it before
proceeding with the mechanical repairs. We feel terrible about this situation
and in good faith we would like to see the vehicle again and perform the base
line diagnostic testing to determine the problem with the emission system at no
charge once we know what is involved to correct the vehicle’s emission system
we can determine the best course of action.  In the end our goal is to satisfy [redacted] and have
her happy with our service.
Bruce W[redacted]
Owner, Gerry’s Service-
Complete Auto Repair

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