Rite-A-Way Services

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Rite A Way Services will not be refunding the $service fee that was collected on behalf of Mrs [redacted] 's warranty companyPer her contract when a contractor is sent out to the home the service fee of $needs to be paidWe do apologize that a senior tech was not sent out to the home, this was a lack of communication within the office which will be looked into and dealt withWe are more then glad to send out senior tech to come out and repair the toilet

I am rejecting this response because: While there was some minor water damage to the closets, due to the original failing water heater, the poor repair dramatically exacerbated the situation The initial water heater failure resulted in some minor leaking, however when the Rite-a-Way technician replaced the water heater he improperly soldered the pipes resulting in a far more significant leak, flooding in particular the water heater closet of the owner in unit #*** That owner ( [redacted] ) gained access to my unit (***) and turned off the water to the water heater and called Rite-a-Way Services Rite-a-Way diverted a technician back to my property later that afternoon and confirmed and repaired the leak On the 31st of the month Rite-a-Way dispatched someone to the properties (at my request) and confirmed damage to all units ( [redacted] and ***), [redacted] ( [redacted] ) can provide full details as I was out of town and only interacting via phone to my tenant ( [redacted] ) and [redacted] .As for the bill, I have NEVER received details of the repair or a receipt for the expense

Rite-A-Way Services Incwas asked to diagnose a leaking water heater through the customer's home warranty programUpon arrival the homeowner already had water damage to the water heater closetWe are not responsible for any damage that occurred prior to our arrivalIn regards to the out-of-pocket expenses, the homeowner was well aware of the charges prior to the appointment for installationThese charges are items that were not covered by the home warranty