Thank you for the opportunity to respond to the above mentioned complaint We strive for 100% satisfaction; when we fall short we are truly disappointedMs [redacted] made me aware of three items relatively quickly after the purchase of the F150: a power driver’s window issue, a 4Xindicator light and a missing antenna, all of which are not warranty covered items, but issues I agreed to fix The onlystipulation was we want the shop that services our vehicles to perform the repairs; the antenna was ordered and shipped to Ms [redacted] and Mr*** This, however, is the first I’m hearing of an engine or transmission issue With that said, we include month/7,mile powertrain warranty with all of our vehicles which cover the engine and transmission In addition, an extension of that warranty was purchased by Ms [redacted] and Mr [redacted] which takes the term of the warranty up to months/30,miles (Please see attachments.) Once a claim is opened through PWI the work can be performed wherever the customer would likeThank you again for allowing me to respond Should you need any addition information, please do not hesitate to contact meRegards, [redacted] ** [redacted] [redacted]
Thank you for the opportunity to respond to the above mentioned complaint We strive for 100% satisfaction; when we fall short we are truly disappointedMs [redacted] made me aware of three items relatively quickly after the purchase of the F150: a power driver’s window issue, a 4Xindicator light and a missing antenna, all of which are not warranty covered items, but issues I agreed to fix The onlystipulation was we want the shop that services our vehicles to perform the repairs; the antenna was ordered and shipped to Ms [redacted] and Mr*** This, however, is the first I’m hearing of an engine or transmission issue With that said, we include month/7,mile powertrain warranty with all of our vehicles which cover the engine and transmission In addition, an extension of that warranty was purchased by Ms [redacted] and Mr [redacted] which takes the term of the warranty up to months/30,miles (Please see attachments.) Once a claim is opened through PWI the work can be performed wherever the customer would likeThank you again for allowing me to respond Should you need any addition information, please do not hesitate to contact meRegards, [redacted] ** [redacted] [redacted]