Thank you for the opportunity to respond to the above referenced complaint We at MJ Stone Auto Sales take this complaint very seriously as we strive to offer our customers a great product at a fair price along with the highest level of customer serviceOur vehicles go through an extensive
pre-sale inspection and reconditioning process addressing mechanical, functionality and cosmetic issues as neededWe include vehicle history reports and warranties with every vehicle we sell; we also preform Delaware and Maryland motor vehicle inspections as required
I remember this customer and situation well I initially met her when she accompanied another customer to our lotAt that time, she informed me she was looking for a Nissan Maxima; she returned when she saw a Maxima on our lotThe day before taking delivery of the Maxima, she asked for the driver's seat adjustment to be addressed and she wanted the oil changedThere was not enough time to get the part in to properly repair the driver's seat so we adjusted the seat to a position where it was comfortable for her; we also had the oil changedAt that point we agreed to schedule an appointment to have the seat repairedThe customer missed several appointmentsSo much time had passed that the shop we send our customers to returned the parts that were intended to repair the seat Her communication was poor and ineffective; she was very rude and even hostile at timesAs even more time passed, she complained of other issues and lied saying her vehicle caught fir eNot realizing she was lying, we deviated from our policy of no loaners and provided her with a car so we address her concernsWe repaired an evaporation leak and replaced a coil pack; there was no evidence of a fireWe had her vehicle repaired for almost a week before we were able to get her on the phone to inform her the Maxima was ready to be picked upWe made arrangements several times over the next couple
of days to swap vehicles, but like usual, she did not make those appointments and the communication was nonexistentThe last time I spoke to her she was irate, yelling and sc reaming at me and gave no indication she was going to return our carThat night the owner of MJ Stone and I decided to get our vehicle back ourselves and cut ties with this individualWe found the car at her residenceIt was not blocked inWe had a duplicate key so I gained access to the vehicle and drove away; neither of us drove on grassThe car was filthy and packed with a ll sorts of personal items We moved all of her personal belongings into the MaximaTwo days later she arrived with her mother to the dealership After I gave her the keys her mother asked for an explanation Initially we were not interested in any further communications with the customers, but we quickly realized her mother was not go ing to leave without an explanation, so we attempted to give her the reasons for our actions, namely taking possession of our loaner vehicle out of her drivewayThe customer again became belligerent and we had to contact the State PoliceThey left on their own accord
The entire situation was unfortunateWe wish things would have unfolded differently, however, we were not afforded the opportunity to satisfy this particular customer
Thank you once again for allowing us to respondPlease feel free to contact me directly if I can assist the Revdex.com in any further
To whom it may concern: We strive for 100% satisfaction, every customer every vehicle. We are truly disappointed when we fail to meet our goals and standards. [redacted] and her son J[redacted] made me aware of three problems which we addressed. When we were made aware of the a transmission issue Preferred Warranties, Inc paid for the repair; we paid for the deductible. We were not aware of any preexisting issues with the truck. Thank you for your time on this matter. Regards,
Thank you for the opportunity to respond to the above mentioned complaint. We strive for 100% satisfaction; when we fall short we are truly disappointed. Ms. [redacted] made me aware of three items relatively quickly after the purchase of the 2004 F150: a power driver’s...
window issue, a 4X4 indicator light and a missing antenna, all of which are not warranty covered items, but issues I agreed to fix. The onlystipulation was we want the shop that services our vehicles to perform the repairs; the antenna was ordered and shipped to Ms. [redacted] and Mr. [redacted]. This, however, is the first I’m hearing of an engine or transmission issue. With that said, we include 6 month/7,500 mile powertrain warranty with all of our vehicles which cover the engine and transmission. In addition, an extension of that warranty was purchased by Ms. [redacted] and Mr. [redacted] which takes the term of the warranty up to 24 months/30,000 miles. (Please see attachments.) Once a claim is opened through PWI the work can be performed wherever the customer would like. Thank you again for allowing me to respond. Should you need any addition information, please do not hesitate to contact me. Regards,[redacted]
** [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The car dealer is not being honest. A email was sent to [email protected] and there you will find proof that [redacted] was familiar with the problems with thetruck before this claim and before the purchase. The car dealer is selling cars that are not in good condition and trying to make the warranty company pay for major repairs that are wrong with the autos. [redacted] also paid the deductible with Cottman for the transmission rebuild and did not follow through with getting us intohis shop for the other repairs as promised. Please read text and emails sent to the Revdex.com email address. I was not able to upload documents due to an error message. The only way this situation can be resolved is for MJ Stone to return half of the purchase amount of $7500.00 or we would like to take thetruck back to MJ Stone and they can return the $13,999.00 plus interest back to the loan company and our $1330.00.Please review
Regards,
Thank you for the opportunity to respond to the above referenced complaint We at MJ Stone Auto Sales take this complaint very seriously as we strive to offer our customers a great product at a fair price along with the highest level of customer serviceOur vehicles go through an extensive
pre-sale inspection and reconditioning process addressing mechanical, functionality and cosmetic issues as neededWe include vehicle history reports and warranties with every vehicle we sell; we also preform Delaware and Maryland motor vehicle inspections as required
I remember this customer and situation well I initially met her when she accompanied another customer to our lotAt that time, she informed me she was looking for a Nissan Maxima; she returned when she saw a Maxima on our lotThe day before taking delivery of the Maxima, she asked for the driver's seat adjustment to be addressed and she wanted the oil changedThere was not enough time to get the part in to properly repair the driver's seat so we adjusted the seat to a position where it was comfortable for her; we also had the oil changedAt that point we agreed to schedule an appointment to have the seat repairedThe customer missed several appointmentsSo much time had passed that the shop we send our customers to returned the parts that were intended to repair the seat Her communication was poor and ineffective; she was very rude and even hostile at timesAs even more time passed, she complained of other issues and lied saying her vehicle caught fir eNot realizing she was lying, we deviated from our policy of no loaners and provided her with a car so we address her concernsWe repaired an evaporation leak and replaced a coil pack; there was no evidence of a fireWe had her vehicle repaired for almost a week before we were able to get her on the phone to inform her the Maxima was ready to be picked upWe made arrangements several times over the next couple
of days to swap vehicles, but like usual, she did not make those appointments and the communication was nonexistentThe last time I spoke to her she was irate, yelling and sc reaming at me and gave no indication she was going to return our carThat night the owner of MJ Stone and I decided to get our vehicle back ourselves and cut ties with this individualWe found the car at her residenceIt was not blocked inWe had a duplicate key so I gained access to the vehicle and drove away; neither of us drove on grassThe car was filthy and packed with a ll sorts of personal items We moved all of her personal belongings into the MaximaTwo days later she arrived with her mother to the dealership After I gave her the keys her mother asked for an explanation Initially we were not interested in any further communications with the customers, but we quickly realized her mother was not go ing to leave without an explanation, so we attempted to give her the reasons for our actions, namely taking possession of our loaner vehicle out of her drivewayThe customer again became belligerent and we had to contact the State PoliceThey left on their own accord
The entire situation was unfortunateWe wish things would have unfolded differently, however, we were not afforded the opportunity to satisfy this particular customer
Thank you once again for allowing us to respondPlease feel free to contact me directly if I can assist the Revdex.com in any further
To whom it may concern: We strive for 100% satisfaction, every customer every vehicle. We are truly disappointed when we fail to meet our goals and standards. [redacted] and her son J[redacted] made me aware of three problems which we addressed. When we were made aware of the a transmission issue Preferred Warranties, Inc paid for the repair; we paid for the deductible. We were not aware of any preexisting issues with the truck. Thank you for your time on this matter. Regards,
Thank you for the opportunity to respond to the above mentioned complaint. We strive for 100% satisfaction; when we fall short we are truly disappointed. Ms. [redacted] made me aware of three items relatively quickly after the purchase of the 2004 F150: a power driver’s...
window issue, a 4X4 indicator light and a missing antenna, all of which are not warranty covered items, but issues I agreed to fix. The onlystipulation was we want the shop that services our vehicles to perform the repairs; the antenna was ordered and shipped to Ms. [redacted] and Mr. [redacted]. This, however, is the first I’m hearing of an engine or transmission issue. With that said, we include 6 month/7,500 mile powertrain warranty with all of our vehicles which cover the engine and transmission. In addition, an extension of that warranty was purchased by Ms. [redacted] and Mr. [redacted] which takes the term of the warranty up to 24 months/30,000 miles. (Please see attachments.) Once a claim is opened through PWI the work can be performed wherever the customer would like. Thank you again for allowing me to respond. Should you need any addition information, please do not hesitate to contact me. Regards,[redacted]
** [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The car dealer is not being honest. A email was sent to [email protected] and there you will find proof that [redacted] was familiar with the problems with thetruck before this claim and before the purchase. The car dealer is selling cars that are not in good condition and trying to make the warranty company pay for major repairs that are wrong with the autos. [redacted] also paid the deductible with Cottman for the transmission rebuild and did not follow through with getting us intohis shop for the other repairs as promised. Please read text and emails sent to the Revdex.com email address. I was not able to upload documents due to an error message. The only way this situation can be resolved is for MJ Stone to return half of the purchase amount of $7500.00 or we would like to take thetruck back to MJ Stone and they can return the $13,999.00 plus interest back to the loan company and our $1330.00.Please review
Regards,