Ritecare Medical products, Inc.

Revdex.com:At this time, I have not been contacted by Ritecare Medical Products, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Ritecare Medical products, Inc. regarding complaint ID [redacted], however my...

complaint has NOT been resolved because:
[redacted] from Rite Care contacted me.  She told me that my account was now fully paid up through the insurance and that I owed nothing.  I asked her to send me some correspondence to reflect that the account was no longer showing a balance.  I have not gotten anything from her to date.  I would like to have something in writing because I do not trust them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Ritecare Medical products, Inc. regarding complaint ID [redacted]. Please close the case, if they don't care, no point in me stressing out any longer.Sincerely,[redacted]...

[redacted]

Review: This is regarding my mother [redacted]; in error a Gel Mattress was ordered for my mother on 11/*/2014. my mother currently has an Air Mattress and the pump had stopped working. I had difficulty finding out where we had gotten the mattress from. Somehow I contacted Ritecare and spoke to [redacted] ([redacted]. to my knowledge she went in the system and said we needed a Gel mattress, since this was Election Day and I was on pins and needles about the situation as my mother had nothing to sleep on at the time and I didn't know the difference from a Gel or Air mattress I told [redacted] to send the gel mattress. Of course once the mattress was delivered I realized my error. I immediately called [redacted] and told her of the error and asked her to send someone to pick it up as we needed to return same. Also by this time I had spoken to my mother's [redacted] at her LTMC program who advised me as to where we had actually gotten the mattress from. After many telecons with [redacted] and many promises to pick up the mattress the mattress has still not been picked up. unfortunately I cannot find the paper with the dates indicating when I talked with [redacted]. I have spoken with "customer service" at least 3 timesand I thought all was well. I spoke with customer customer on 12/**/14 and they told me they would pick up the mattress on 12/**. On the morning of 12/**, customer service advised me the mattress would be picked by 2:00 pm. needless to say the mattress was not picked up when I called customer service they switched me to a message requesting I leave my name and number and explain what my problem is, I did that and no one has called me. I called twice today and the 1st time they switched me to the message requesting I leave a message and the 2nd time, the just left me on hold saying all CSRs were busy helping other customers. I'm tired of the run around and would like the mattress picked up, thanking u in advance.Desired Settlement: they pick up the mattress

Consumer

Response:

At this time, I have not been contacted by Ritecare Medical products, Inc. regarding complaint ID [redacted]. Please close the case, if they don't care, no point in me stressing out any longer.Sincerely,[redacted]

Review: I am writing on behalf of my mother, [redacted], a senior who resides at [redacted]. My name is [redacted]. She is an ailing senior with failing health. She needs a wheel chair to move around and attend her doctors appts. She was contacted by said vendor and was offered a power wheelchair. She was told that she qualified for the power chair under medicare. She was so excited and agreed. Someone came to her apartment, took down some information and returned with a power chair. My mother is a 6' 320 lb individual. I am [redacted] 160 lbs individual and I barely fit in the chair. Upon her receiving the chair she called me to complain that the seat was too small. We called Ritecare several times before someone came out to inspect only to tell us that unfortunately since we had bought the chair (through medicare), there was nothing they could do. My mom tried to use the chair on one occassion and almost flipped over to the side. She was so scared by the incident that she never used the chair again. That was 2 years ago. When she tried to use it again, the power would not go on. We called it in and someone came out to check but could not fix it. Again we were told there's nothing they could do because we bought it and they couldn't fix it. Now we're stuck with an unoperable chair for another 3 yrs (that's when medicare can purchase another one for her). She, thankfully, has a manual chair. However, it has had to be replaced several times due to it breaking. She now was given one with plastic spokes and one of the spokes cracked and the wheel is wobbly. We called several times and given the complaint to their customer service dept and we keep getting different answers and the run around. I called on 8/**/13 and spoke to several people to no avail ([redacted] who transferred me to [redacted] who wasn't there and never called us back, [redacted], etc). This is a 73 yr old ailing senior who goes to dialysis three times a week and other doctor appointments and needs a wheel chair. This company clearly is giving us the run around and poor customer service. They have abused of their powers by giving my mother a product that did not meet her needs (power chair) and a mobile wheel chair that keeps breaking and is not replaced/repaired quickly. In my humble opinion, this is abuse of power and fraud for providing a motorized chair, paid by Medicare, that did not meet her needs and then leaving it there.Desired Settlement: All we want is for Ritecare to replace the broken wheel chair and either repair or give us a new power chair that fits her needs. They were the ones who contacted my mother to provide her with one and used Medicare's monies to purchase it. Clearly it was the wrong size chair for her to begin with and the sales person should be knowledgeable enough to have seen that. They should have immediately replaced it with one that would accomodate her weight (i.e. [redacted]® [redacted] COST ON THEM, that's the noble thing to do.

Business

Response:

This is a email to inform that the complaint made by customer [redacted]s has been resolved. My company went to the patients home on 9/**/2013 and replaced the chair she had in home which was not suitable for her.

If any further information is needed please contact us

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I arranged to have the wheelchair repaired on [redacted], November **, 2014. No one ever showed up to repair or replace the wheelchair. I called the company Rite Care to find out why? I was told it was never put in the system therefore they arranged for another date which was the following [redacted], November **, 2014, again no one showed up I called the company again and was told that once again they didn't see anything in the system for that date but they saw something in the system for [redacted], November **, 2014. [redacted] a alledged wheelchair was brought to the apartment and it was determined that the chair was USED. The only part of the chair that was new was the legs. Another call was made to the company in regards to that chair asking for a return. The representative that answer the phone for the company said I would have to speak to the manager their "[redacted]" I was forwarded to his line left two messages asking him to call before I notify [redacted] about the used chair. He never returned the call and [redacted] was notified. On [redacted], November **, 2014 at [redacted] another attempt to contact Rite Care and the call once again was forwarded to his line where another message was left for "[redacted]" who again hasn't returned my call. I called again and spoke with [redacted] who answered the phone at [redacted], Nov. **, 2014. I told her that I need someone to come and pick up this "used" wheelchair I provided her with all the information required and she placed me on hold to call the warehouse and said "they are going to bring you a new chair tomorrow" I asked [redacted] to be sure of the date since there was so much confushion prior dates scheduled. Well, after calling the warehouse [redacted] returned to the telephone and stated they will bring you a brand new chair tomorrow November **, 2014. Aparently, the warehouse knew they gave my mother a used chair and as I explained to [redacted] since [redacted] and medical suppliers must follow the rules regarding this type of equipment meaning one can't get a new chair until after having the original chair for 5 yrs. I wasn't about to let my mother get a used chair not knowing who ever owned it if they had it for that time length. Which means she could have used it and it not hold up for the 5 yrs. period and they wouldn't give her another one.Desired Settlement: I want my parent to have a new wheelchair and a letter of apology from the [redacted] who did not return my calls.

Review: The company never told my wife that her wheelchair(which is of ridiculously poor quality) that there would be a monthly charge. The monthly bill comes to approximately $150. We switched insurance companies in January of 2103. They have sent us to collection despite the fact that we have called the company over 50 times. We have left numerous messages that have not been returned. We have even contacted the collection agency to correct the situation. We gave the collection agency the new insurance information. I feel that the company is deliberately acting in this manner to scare us into paying these bogus charges. I have contacted the New York Department of Financial Services to report their tactics. I did this because I feel that they are committing insurance fraud. Collen from Ritecare told us that we should only have been paying the monthly charges for 15 months. That means it should have stopped in May of 2013. They have continued to bill us through November of 2013.Desired Settlement: I want them to cease and desist with their tactics. I want them to wipe out any supposed balance to my account. My next step is to contact an attorney.

Consumer

Response:

At this time, I have been contacted directly by Ritecare Medical products, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[redacted] from Rite Care contacted me. She told me that my account was now fully paid up through the insurance and that I owed nothing. I asked her to send me some correspondence to reflect that the account was no longer showing a balance. I have not gotten anything from her to date. I would like to have something in writing because I do not trust them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,