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Ritello of LA

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Review: I received the ritello vacuum on 11/9/2013 after being pressured into the sale. I was told that the sales person would return our paperwork and the owners manual the following tuesday. I did not receive a receipt or anything from him. I waited for the sales person to contact me and I never heard anything not even if we was approved for the financing. Finally after 15 days 11/23/2013 I attempted to start contacting them to let them know I was not happy with their product or how they do business and did not hear anything back. So monday 11/24/2013 I took the vacuum to the office of ritello vacuums and the owner ([redacted] refused to take the vacuum back because I had a 3 day limit to return it and this was stated on my receipt which I never received. The notice of cancellation needed to return the vacuum was also on the receipt that I did not receive until I drove to their office on 11/24/2013. the sales person lied and said that I was suppose to contact him back on monday and I confronted him on that because he was suppose to call me to set up an appt to return my loan paperwork and my receipt. The reason they was not left the day I purchased it was because he said it was a weekend and he needed to finish some stuff on it the following week. When I told [redacted] (owner) that I was not satified with the product she offered to come to my home to show me how to use it. I do not need to be shown how to use it I already was the day I got it and it does not perform the way I expected a $2100.00 vacuum to perform. I believe for one that this product should have a 30 day money back guarantee and also I should have been verbally told that I had 3 days to return it if I was not happy. I also should have been given my receipt to show me the return policy. they held my receipt until after the period I had to return it.Desired Settlement: I will return product for full refund. I do not wish to have any contact with this company. They are rude and try to intimated people.

Business

Response:

Hello, the ID number is: 9818783

Thankyou for the opportunity to submit a response.

Have a wonderful day.

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Description: Vacuum Cleaning Systems

Address: 1429 Washington St., Franklinton, Louisiana, United States, 70438

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