RiteWay Construction Services Reviews (%countItem)
RiteWay Construction Services Rating
Address: 23 E Church St, Newark, Ohio, United States, 43055-5512
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06/07/19 *** D visited our home to collect requirements to quote a deck. *** was told multiple times during this visit that this deck is for re-sale purposes and because of that, our requirements would be conscientiously and purposefully simple. With that, we told *** that his quote must include the least expensive deck railing option as well as the least expensive skirting option which turns out was lattice. I was unaware, but since he told he it was, we told him to please provide a quote and we would budget accordingly.
07/29/19: *** provided the quote $5,865.46 and he required 50% right then although no work had begun and wasn't planned to start until 08/12/19. We wrote him a check for $2932.73 and he cashed it immediately.
He pulled the permit with the city and my husband and I went to work on the HOA approval and work was scheduled to begin 08/12/19; however HOA had a slow response time and without approval, he had to rearrange and we were re-scheduled for 09/03/19.
- 08/29/19: *** and I began discussing via text (I have them all) the skirting specifically because, with the the long delays there was additional money available so I was considering options for a different look. I explained that I never liked the idea of lattice but remember conscientiously and purposefully asking that skirting be as inexpensive as possible originally. With that, I asked *** how much "additional cost to the final invoice" would a vertical option or a tongue and groove option be.
-08/30/19: *** came back to me with new numbers: "6inch tongue and groove pine split boards, the cost for materials and labor would be an additional $575 to final invoice number. To do decking boards vertical would be between $325 and $375 extra on the final invoice", He added "Original balance after completion would be $2942.73, then just add the difference on which style of finish you like for the under side of deck"
- *** then texts that lattice was never quoted and that he can't remember discussing skirting at all. I tell him I budgeted based on his estimate and although I have a little extra money, not so much that I can come up with skirting at all at this point.
I tell him that I am disappointed and said we may have to get a refund of the original $2932.73 and cancel the job.
-*** said there'd be a 20% restocking fee so I said forget it, don't cancel the job.
-*** said he couldn't start a job that I am already unhappy with. He says he will deduct $300 and after I mail the cancelled contract, he will refund $2632.73.
-My husband asked him to please finish the job and he said his partner could do the work; but now we are suspect and should be afforded the same option that *** took not be willing to take that risk.
-*** finally sent the $2632.73
What sort of professional leaves off such a fundamental element of a deck quote?
Mr. Mrs., Contacted Riteway Construction to estimate a deck cost and a poured slab cost. After visiting the site collecting all the required information, I (*** D) owner of Rite way construction prepared two estimates for the Clients. I sent both estimates for the clients to review on June 12, 2019. I did receive confirmation that from Shawn ***, that he received the email. On July 5, 2019 I received a text message from Shawn *** requesting info on the payment options to complete the deck. I stated to the Shawn that we require 50% down with the balance owed upon completion of the deck.
On July 18, 2019 I *** D (Owner of Riteway Construction) sat down with Shawn ***, had contracts signed and the Clients provided the deposit check in the amount of $2932.73.
On August 20, 2019 Mr. texted me asking about different options for the skirting of the deck. I explained there was a couple different options and I would get pricing from my rep on those options. On August 29, 2019 Mr. texted me asking about the pricing for the skirting options, which this text was at 7:52pm. I provided the cost for the different options. During more text I and the client were discussing the cost difference for the different options. I said in text, And I quote. ( I believe so, I don't have the estimate in front of me to give you correct info, on the money part.
On August 30, 2019 I texted Mrs. some questions about the skirting she was requesting, As we were talking, and I was trying to finalize numbers with Mrs., I realized there was no line item or charge in the original estimate for the skirting. I explained to Mrs. I do not believe we talked about the skirting on the deck. We talked about stair placement, but not skirting, She stated we did talk about it, But I have no field notes confirming this conversation. The lattice for materials and labor was $275.00 extra to have completed. That is when Mrs. stated in text Now I'm out of money. And don't have enough for any skirting. So I texted her back and stated I would eat the labor cost on the $275.00 and only charge for the materials which would have been $135.00.
That is when Mrs. stated, (I believe we're just going to have to get a refund is the original $2932.73. I don't have hundreds of extra dollars, the Next text said and cancel the job.) My response was Sorry you that way, there will be a restocking fee of 20%, seeing how all materials have been paid for and is sitting in the warehouse for delivery. After a few more text, I told Mrs. that I would eat half the cost of the restocking fee. Which instead of $600.00 it would be $300.00.
Later that day I start receiving text messages from Mr. trying to figure out what just transpired between his wife and myself. I explained that the skirting was not included in the estimate which I apologized for and stated that the cost was $275.00 for the lattice, But I would eat the labor cost of the lattice and only would have charged them for the materials. Mr. was wanting a phone call from me that day, I explained to him I was on a conference call and was heading to the airport, and was not able to call him at that time., and that I could call him on Wednesday. The next text message I received from Mr. stating that (Well we wish to continue with the build. I take responsibility for her being upset. I reviewed the quote again and you are absolutely correct did inadvertently forgot to cost out the skirting. It happens and I take responsibility for not catching it on the quote you provided. So my apologies for the miscommunication that has occurred between my wife and you. We would like for you and your talented team to complete the build as quoted and I will take care of the skirting. She will be ecstatic and happy as can be when it is completed.
I spoke with my crew and my attorney that week. My crew did not want to start a job with a mad client, which I understand. I also spoke with the companies attorney about this situation, and I was advised that the client canceled the job, with unjust circumstances and that both Mr. and Mrs. had the estimate for review for over a month to see that the skirting was not included, by accident before the contract was signed.
I also talked to my business partner about this. He offered even after all this transpired to build the deck, but it would have to wait one additional week so he could finish up the project he was on. I presented that to the Client and I received a canceled signed on the contract that same day.
I believe Riteway Construction tried to resolve this matter on all levels. From taking part of the blame for the missed lattice work, by only charging for materials, then once that was not good enough, we only charged a 10% restocking fee. Which we have time invested in this project from, making calls to the clients HOA, site visit to the city of ***, to obtain the documents needed to pull the permit, to filling out the documents for the permit, to pulling the material order, paying for the order, stocking the materials in the warehouse to returning the materials to the vendor. We also offered to build the deck even after are attorney advised us not to, Only delaying the project by one week. Not to mention every week having to hold a slot within are schedule waiting for the HOA to approve the deck drawings.
I believe this complaint is unjust and I will not be refunding the $300.00 for the time and materials that we invested in this project. If Mr. & Mrs. would like to continue with this claim, I will be contacting the companies attorney and will be filing suite for the additional $300.00, plus attorney and court cost. I will also file suite for lost wages, company time and any and all defamation which is caused by this claim.
All information that was provided in this statement, can and will be provided in front of the court of law if need be.
Riteway Construction
I am rejecting this response because: I’m hearing two different things. Is the $300 you made for quitting the job for restocking or time you invested bidding and winning a job that you quit?
again I don’t believe he was charged a restocking fee. If your solution was to not charge us $160 labor for a fundamental mistake by you on a $6000.00 job I’m saying to you that isn’t a real sweet deal to your customer that’s had a $3000 check cashed with nothing to show for it.
If you feel the need to take us to court for the additional $300 that you were absolutely not charged, I’m happy to share this story with others about your integrity.