Complaint: [redacted] The reason for contacting the Revdex.com was to ensure that some type of documentation was created for future customers It is unfortunate that we received such an unprofessional and hostile response from the owner of Riteway Our year old daughter and her friend were in the car during the call which was on blue tooth speakerIt became clear that there would be no resolving our complaint and that is why we then contacted the Revdex.com We only learned later that Riteway is not a participant in the Revdex.com Upon learning that Riteway did not comply with code and did not comply with the instructions for the whole home humidifier and they did not respond to our to calls for repair we no longer wanted to continue to do business with them We were hoping for a reasonable apology, an explanation for the unacceptable work and a refund for the work that was not completed correctly We spoke with the [redacted] representation, he was professional, polite, understanding and acknowledged that our unit was not installed correctly He was a pleasure to work with We had no problem paying for the work Riteway did, had it been correctPersonally attacking customers and accusing them of crimes such as extortion is a poor practice for a business owner Sincerely, [redacted]
Complaint: [redacted] The reason for contacting the Revdex.com was to ensure that some type of documentation was created for future customers It is unfortunate that we received such an unprofessional and hostile response from the owner of Riteway Our year old daughter and her friend were in the car during the call which was on blue tooth speakerIt became clear that there would be no resolving our complaint and that is why we then contacted the Revdex.com We only learned later that Riteway is not a participant in the Revdex.com Upon learning that Riteway did not comply with code and did not comply with the instructions for the whole home humidifier and they did not respond to our to calls for repair we no longer wanted to continue to do business with them We were hoping for a reasonable apology, an explanation for the unacceptable work and a refund for the work that was not completed correctly We spoke with the [redacted] representation, he was professional, polite, understanding and acknowledged that our unit was not installed correctly He was a pleasure to work with We had no problem paying for the work Riteway did, had it been correctPersonally attacking customers and accusing them of crimes such as extortion is a poor practice for a business owner Sincerely, [redacted]