$100 per month for slow 15Mbs DSL and forced to take a landline I will never use. Many connectivity and speed issues. I Have to call them every couple months about some kind of speed, ping or connectivity issue. Such a ripoff IMO considering in other parts of the country I got cable internet access 50 Mbps (much faster and more reliable) only at $15 a month no TV or forced to take a land line I will never use. Customer service is nice but they can't resolve Ritter company policy. Promised upgrades to system to fiber optic in future but believe now it was just to get me to sign. No progress in 2+ years. I wanted to avoid satellite but now seems the best option. Starlink seems like a good thing. Such a poor value considering when in other cities I've been had cable internet only no TV no phone mandate at $15 a month. Definitely would recommend Satellite now in my area as opposed to the monopoly and abusive pricing of Ritter.
I was told last Friday that a person would be at my house from 8 to 12 no one came then I called them and they said someone would call me soon no calI was told last Friday that a person would be at my house from 8 to 12 no one came then I called them and they said someone would call me soon no call. I took today off do to the information I was given and they said they had rescheduled without telling me I can not miss another dayDesired SettlementJust do what they say Business Response Please see attached.
We had wifi put in last December and Ritter has not come back to bury the cable.We had Ritter install wifi last December and the installers said that someone will come back to bury the cable that comes in from the pole at the street. I've called a couple times and went into their office on 2 different occasions and still no one has come out. I'm afraid it's going to get tangled in my mower or weed eater.....I hate that we had to go this route but I just want it in the ground. Thank you.Desired SettlementFinish the job.Business Response Ms. [redacted]Revdex.com Serving the Mid-SouthDispute Resolution Coordinator[redacted] XXXXXRe: Case #XXXXXXXX[redacted] XXXXX-XXXXDear Ms. [redacted]:Due to a very wet Spring our drop buries have been delayed. We have buried Mr. [redacted]'s line this week, on Tuesday, August 11th. I have contacted him with an apology for the delay, and made sure that he has my direct number if any needs any further assistance. Mr. [redacted] was very pleased. If you have any questions or need any further information, please feel free to contact me.Sincerely, [redacted]Customer Service SupervisorRitter Communications[redacted] XXXXXXXX-XXX-XXXX[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)
I keep getting billed for 2 internet lines even though I only have one. I signed up for Ritter Internet in Oct 15. My first bill I got was messed up as it was charging me for 2 internet lines on the same property. I called Ritter the customer service rep said the problem was corrected . The following month I had the same issue. I called again and the rep told me the corrected the problem and told me my bill was only 6 dollars and some change. The following the month I got my bill and not only was my bill not corrected but I was charged a late fee because the previous rep incorrectly charged my account and I got charged a late for the remaining balance. I called once again and had the bill corrected and paid and was told that everything would be clear come next billing cycle. I got my bill today and once again I am getting charged for 2 internet account on the same property which makes my bill twice as much as it should be. Once again I called Ritter and the first lady I talked to asked how they could help and then once I gave them the run down just transferred me to someone else with out saying anything. The next lady said she would have to do some research and talk to her manager and call me back.Desired SettlementI would like for Ritter to actually fix my bill and not tell me they did and then get charged for 2 accounts repeatedly. It is a waste of my time having to call them every month to fix something they should have already fixed 3 months ago.Business Response March 1, 2016Re: Case # 40113328 [redacted]Mr. [redacted] established internet service on October 7, 2015 during a time Ritter Communications was converting to a new billing and provisioning software. Our records show that Mr. [redacted]'s first invoice dated November 1, 2015 definitely reflected billing errors in which he was charged twice for internet service. On the December 1, 2015 invoice a $64.16 adjustment was applied but due to the balance forward of the billing errors a late fee of $10.00 was applied to the account.On the January 1, 2016 invoice a $10.00 adjustment was applied to credit the charge for the late fee billed on the December 2015 invoice.On the February 1, 2016 invoice an adjustment was made to credit the past due balance of $33.09 and unfortunately the customer service representative charged the account instead of crediting it. On the March 1, 2016 invoice a $66.18 adjustment was made to compensate the adjustment error from the prior month and Mr. [redacted]'s invoice is now the correct monthly amount of $76.98. Ritter Communications truly apologizes for these billing errors and for the frustration and inconvenience they caused Mr. [redacted]. It is certainly not the way we want our customers to be treated as we value our customers and appreciate their business. With converting to new software we expected challenges but apologize that this one was customer impacting.Sincerely,Ritter Customer Care
While on my prepaid call from my son, voice contact was lost between us. Mtel rep basically called me a liar and stated I would not be credited.I have a prepaid account set up to receive calls from my son a a detention center. Today at 12:26 pacific time I was on a call with my son. Four minutes into my 15 minute allowed call I could hear nothing,yet my call was not dropped. I called customer service and basically was told the call was dropped by me. No ,I hung up knowing they would continue to use my paid time. I did not appreciate how it was handled and told Joyce shame on you for calling me a liar after she supposedly checked the call. As I then hung up called back asked for a supervisor who then advised me that it was their issue and credited me 95cents. My time is worth more than just what unused time I did not receive. Inconvenience and a sarcastic response on top of admittance to their issue should be credited and an inconvenience fee should be credited. This is not the first time either. They should be under review for their practice and misinformation. Joyce did leave a voicemail admitting the error, while I was holding on the line for a supervisor,which a supervisor also confirmed. I told her that I did not appreciate how it was handled. I have done customer service for 35 years. I come across many of liars and rude clients, yet I professionally investigate ,conclude and offer apologies when necessary. When my company is wrong I take responsibility for them and offer superb satisfaction. I suggest they do the same.Desired SettlementThat when they admit fault, give back what was lost and compensate for the inconvenience. This service is not cheap and certainly not so reliableBusiness Response January 13, 2016RE: Case # [redacted]We can certainly sympathize with Mrs. [redacted], unfortunately MTel (Ritter Communications) does not service Livonia MI or offer prepaid calling cards. It is our understanding that the correctional facility offers prepaid cards to their inmates so family members can pay in advance to speak with them. She may want to contact the correctional facility to see if someone there can assist her with getting this resolved. Sincerely,Ritter Customer Care
Phone service has been disconnected twice.A. Once In Feburary B. Once In MarchI have had phone service since 1992 the phone company used to be Millington Telephone. In past years I have had great service from this company. Now Ritter Communications owns this company. There has been one issue after another. I have had my phone turned off twice. The issue was over two Tv cable converters. The company themselves acknowledged they have the converters and they were billing me $800.00 for not turning them in. Despite proof they were turned in, the first time they diconnected the phone they charged me a additional $ 25.00 for turning it back on and I demanded the $25.00 be removed. I have served overseas and have seen third world countries with better phone service. Everything in America is contracted out to foreign workers, is Ritter now contracted out to India?? Never have I had this kind of problem with a local phone company. I know where the problem started at who did not do their job. I would ask management to look into this matter. In the meanwhile I am filing a complaint with the Federal Protection Agency also the Attorney General Of The State Of Tn.Desired SettlementA full apology for all the aggravation I have gone through over a $800.00 charge and a $25.00 charge for having the service restored.Business Response March 23, 2016Re: [redacted] Case # XXXXXXXXThis letter is in response to the Revdex.com Complaint received by Ritter Communications March 8, 2016 regarding our customer [redacted]. Below is a timeline of events which prompted her initial complaint. January 4, 2016: Customer disconnected cable television services and returned two (2) converters to the local office. February 1, 2016: February statement, customer was billed in error $800.00 for unreturned equipment and as it was brought to our attention, was immediately credited. February 10, 2016: Customer's services were suspended due to January's balance forward and the system not recognizing prorated credits.February 10, 2016: Services resumed.March 3, 20616: Account terminated in error due to system flaw.March 3, 2016: Services fully restored and $25.00 reconnection fee credited. March 8, 2016: Revdex.com complaint case# XXXXXXXX received.March 23, 2016: Letter of apology was issued to customer as requested.We consider this matter resolved.Thank you.Ritter Communications
I was told last Friday that a person would be at my house from 8 to 12 no one came then I called them and they said someone would call me soon no calI was told last Friday that a person would be at my house from 8 to 12 no one came then I called them and they said someone would call me soon no call. I took today off do to the information I was given and they said they had rescheduled without telling me I can not miss another dayDesired SettlementJust do what they say Business Response Please see attached.
We had wifi put in last December and Ritter has not come back to bury the cable.We had Ritter install wifi last December and the installers said that someone will come back to bury the cable that comes in from the pole at the street. I've called a couple times and went into their office on 2 different occasions and still no one has come out. I'm afraid it's going to get tangled in my mower or weed eater.....I hate that we had to go this route but I just want it in the ground. Thank you.Desired SettlementFinish the job.Business Response Ms. [redacted]Revdex.com Serving the Mid-SouthDispute Resolution Coordinator[redacted] XXXXXRe: Case #XXXXXXXX[redacted] XXXXX-XXXXDear Ms. [redacted]:Due to a very wet Spring our drop buries have been delayed. We have buried Mr. [redacted]'s line this week, on Tuesday, August 11th. I have contacted him with an apology for the delay, and made sure that he has my direct number if any needs any further assistance. Mr. [redacted] was very pleased. If you have any questions or need any further information, please feel free to contact me.Sincerely, [redacted]Customer Service SupervisorRitter Communications[redacted] XXXXXXXX-XXX-XXXX[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)
I keep getting billed for 2 internet lines even though I only have one. I signed up for Ritter Internet in Oct 15. My first bill I got was messed up as it was charging me for 2 internet lines on the same property. I called Ritter the customer service rep said the problem was corrected . The following month I had the same issue. I called again and the rep told me the corrected the problem and told me my bill was only 6 dollars and some change. The following the month I got my bill and not only was my bill not corrected but I was charged a late fee because the previous rep incorrectly charged my account and I got charged a late for the remaining balance. I called once again and had the bill corrected and paid and was told that everything would be clear come next billing cycle. I got my bill today and once again I am getting charged for 2 internet account on the same property which makes my bill twice as much as it should be. Once again I called Ritter and the first lady I talked to asked how they could help and then once I gave them the run down just transferred me to someone else with out saying anything. The next lady said she would have to do some research and talk to her manager and call me back.Desired SettlementI would like for Ritter to actually fix my bill and not tell me they did and then get charged for 2 accounts repeatedly. It is a waste of my time having to call them every month to fix something they should have already fixed 3 months ago.Business Response March 1, 2016Re: Case # 40113328 [redacted]Mr. [redacted] established internet service on October 7, 2015 during a time Ritter Communications was converting to a new billing and provisioning software. Our records show that Mr. [redacted]'s first invoice dated November 1, 2015 definitely reflected billing errors in which he was charged twice for internet service. On the December 1, 2015 invoice a $64.16 adjustment was applied but due to the balance forward of the billing errors a late fee of $10.00 was applied to the account.On the January 1, 2016 invoice a $10.00 adjustment was applied to credit the charge for the late fee billed on the December 2015 invoice.On the February 1, 2016 invoice an adjustment was made to credit the past due balance of $33.09 and unfortunately the customer service representative charged the account instead of crediting it. On the March 1, 2016 invoice a $66.18 adjustment was made to compensate the adjustment error from the prior month and Mr. [redacted]'s invoice is now the correct monthly amount of $76.98. Ritter Communications truly apologizes for these billing errors and for the frustration and inconvenience they caused Mr. [redacted]. It is certainly not the way we want our customers to be treated as we value our customers and appreciate their business. With converting to new software we expected challenges but apologize that this one was customer impacting.Sincerely,Ritter Customer Care
While on my prepaid call from my son, voice contact was lost between us. Mtel rep basically called me a liar and stated I would not be credited.I have a prepaid account set up to receive calls from my son a a detention center. Today at 12:26 pacific time I was on a call with my son. Four minutes into my 15 minute allowed call I could hear nothing,yet my call was not dropped. I called customer service and basically was told the call was dropped by me. No ,I hung up knowing they would continue to use my paid time. I did not appreciate how it was handled and told Joyce shame on you for calling me a liar after she supposedly checked the call. As I then hung up called back asked for a supervisor who then advised me that it was their issue and credited me 95cents. My time is worth more than just what unused time I did not receive. Inconvenience and a sarcastic response on top of admittance to their issue should be credited and an inconvenience fee should be credited. This is not the first time either. They should be under review for their practice and misinformation. Joyce did leave a voicemail admitting the error, while I was holding on the line for a supervisor,which a supervisor also confirmed. I told her that I did not appreciate how it was handled. I have done customer service for 35 years. I come across many of liars and rude clients, yet I professionally investigate ,conclude and offer apologies when necessary. When my company is wrong I take responsibility for them and offer superb satisfaction. I suggest they do the same.Desired SettlementThat when they admit fault, give back what was lost and compensate for the inconvenience. This service is not cheap and certainly not so reliableBusiness Response January 13, 2016RE: Case # [redacted]We can certainly sympathize with Mrs. [redacted], unfortunately MTel (Ritter Communications) does not service Livonia MI or offer prepaid calling cards. It is our understanding that the correctional facility offers prepaid cards to their inmates so family members can pay in advance to speak with them. She may want to contact the correctional facility to see if someone there can assist her with getting this resolved. Sincerely,Ritter Customer Care
Phone service has been disconnected twice.A. Once In Feburary B. Once In MarchI have had phone service since 1992 the phone company used to be Millington Telephone. In past years I have had great service from this company. Now Ritter Communications owns this company. There has been one issue after another. I have had my phone turned off twice. The issue was over two Tv cable converters. The company themselves acknowledged they have the converters and they were billing me $800.00 for not turning them in. Despite proof they were turned in, the first time they diconnected the phone they charged me a additional $ 25.00 for turning it back on and I demanded the $25.00 be removed. I have served overseas and have seen third world countries with better phone service. Everything in America is contracted out to foreign workers, is Ritter now contracted out to India?? Never have I had this kind of problem with a local phone company. I know where the problem started at who did not do their job. I would ask management to look into this matter. In the meanwhile I am filing a complaint with the Federal Protection Agency also the Attorney General Of The State Of Tn.Desired SettlementA full apology for all the aggravation I have gone through over a $800.00 charge and a $25.00 charge for having the service restored.Business Response March 23, 2016Re: [redacted] Case # XXXXXXXXThis letter is in response to the Revdex.com Complaint received by Ritter Communications March 8, 2016 regarding our customer [redacted]. Below is a timeline of events which prompted her initial complaint. January 4, 2016: Customer disconnected cable television services and returned two (2) converters to the local office. February 1, 2016: February statement, customer was billed in error $800.00 for unreturned equipment and as it was brought to our attention, was immediately credited. February 10, 2016: Customer's services were suspended due to January's balance forward and the system not recognizing prorated credits.February 10, 2016: Services resumed.March 3, 20616: Account terminated in error due to system flaw.March 3, 2016: Services fully restored and $25.00 reconnection fee credited. March 8, 2016: Revdex.com complaint case# XXXXXXXX received.March 23, 2016: Letter of apology was issued to customer as requested.We consider this matter resolved.Thank you.Ritter Communications