Ritter's Flowers & Gifts

Initial Business Response / [redacted] (1000, 21, 2015/07/27) */ We do not check e-mails received from unknown e-mail addresses they are automatically deletedThe customer never spoke with an employee or left a message for us to return the callWe will refund the order amount total to make this right, but we would've taken care of this sooner if we had been notified Tamela [redacted] Ritter's Flowers Initial Consumer Rebuttal / [redacted] (3000, 23, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they refund my entire amount I will be satisfiedHowever, they are lying about me not leaving a message - I left messages on their voicemail business numberAnd why put an email address on your website if you are not going to check it??? They only responded now because I posted a poor review on FacebookWhen can I expect my refund?

Initial Business Response /* (1000, 21, 2015/07/27) */
We do not check e-mails received from unknown e-mail addresses they are automatically deletedThe customer never spoke with an employee or left a message for us to return the callWe will refund the order amount total to make this right, but
we would've taken care of this sooner if we had been notified
Tamela ***
Ritter's Flowers
Initial Consumer Rebuttal /* (3000, 23, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they refund my entire amount I will be satisfiedHowever, they are lying about me not leaving a message - I left messages on their voicemail business numberAnd why put an email address on your website if you are not going to check it??? They only responded now because I posted a poor review on FacebookWhen can I expect my refund?