Ritual Salon

From: Ritual SalonDate: 12/6/15RE: Response to Revdex.com Case # [redacted] When the client came into the salon, I was presented a few pictures of her desired outcome from her visitThe picture of the cut she desired was approximately -inches longer in front than the clients & had a slight waveThe picture of the desired color was varying colors of grayAnd both pictures conveyed healthy hair.Prior to any work being performed on the client, a full consultation was given via discussion between stylist & client in order to properly set expectation.Within the consultation, it was conveyed to the client that her hair was very heavily damagedDue to this damage, to inches would need to be cut from the bottom and that it would be most beneficial to move an existing layer higher up in order to remove a larger amount of damageBecause of the damage and the amount of removal required, the client’s hair would be shorter than the image presentedWe also discussed that I would be trimming the damaged portion of her bangsThese points were discussed and agreed upon in the consultation.Also within the consultation, the client’s color was discussedThe client had noted that she had been coloring her own hairThe colors applied to her hair ranged from medium blonde to black with obvious color differencesThe lightest & most damaged hair was the bottom ½ of her hair lengthThe top & least damaged was the black applied to the top of her hairThe differences in hair color & amount of damage to the hair immediately placed her into a color correction categoryIt was stated to the client that due to the difficulties in color correction, we charge $per hour as there are too many unknowns of how the client’s hair will react to the color process and there could be no guarantee of the final product due to these difficulties & unknownsBecause of these issues, the client was made aware that we may not be able to achieve her desired color in a single appointmentHowever, we let the client know that we would itemize her services & charge her the more inexpensive of either the $per/hr or itemization of services.All of these points were discussed in detail prior to any cut or color service performed to ensure that proper expectation was set with the client – Especially due to the extreme difference between the client’s desired outcome & the issues her hair had.Within the complaint to the Revdex.com, several accusations have been presentedPlease find their responses below: Complaint: Stylist said she should get desired results that day / “have to do it next week” Response: This is not the case – the consultation delivered & outlined the exact opposite & that Complaint: Improper cut / “Chop cut” / Layer lengthResponse: Although I did begin to trim the client’s bangs, the client stopped me and would not additional visits would be required to eventually get to where the client desired to be.allow me to continue cutting that portion of the hairThe lengths of the layers were discussed within the consultation to the client and were executed according to planComplaint: Improper ColorResponse: As discussed in the client consultation, multiple visits may be required to achieve the desired color – this was mostly due to the color variance in the hair and it’s poor conditionOver hours were applied to the correction of the client colorAnd following service, additional color will be required to gain desired results.Complaint: Ignored refund email / Lack of responseResponse: Client emailed for refund on 11/@ 12:13pm – response was sent on 11/@ 2:00pm the subject of the email is “My Hair”A second email with no subject was sent on 11/asking for status of refundThe client requested within the email that we called her to discussWe replied via phone as requested on 12/Client did not answer phone, so a voice mail was leftThis phone call was never returned.Complaint: Employees treated poorlyResponse: There is no supporting detail for this ridiculous accusationRitual Salon would be happy to allow independent interviewing of any employeeWe pride ourselves on communications, professional development & welfare between our employees, ownership & management.Complaint: Payment issues / “have to pay again” / charging / lack of itemized receipt / Response: The fully itemized receipt was presented to the client at the time she left the salonobscured receipt Another copy can be obtained from a simple request (which has never been asked) of the clients visitIt can also be referenced as transaction # [redacted] Complaint: After I paid, I was told I would have to pay again to get my hair the way I wanted it to Response: Again, no guarantees were made a single visit would net the client’s desired look for In this receipt, you can clearly see that the client was charged $for services & retail productsThe receipt also shows the removal of $in reductions to services & retail not included in the final priceThe receipt also clearly shows a $tip rather than the $tip claimed by the clientThe grand total of this visit was $It should also be noted that the client spent hours in the salon, of which was spent on color correction – this could have meant $in color correction alone, outside of cut & retail.lookmany reasonsBefore the client left the salon she noted that she would like to come in again to continue driving toward the desired colorI let the client know at that time that I would continue work on her but only charge her the $for an Oloplex treatmentThe client agreed and went on her way.As a final statement, I would like to say that all of our clients’ appearances are of the utmost importance to me & my salon – this is our businessI also understand that some clients may become overly fixated on what they feel are reasonable results while visiting a salon, especially when self-processing is involvedDue to the amount of complaints in desired results as well as unfounded complaints as the treatment of our employees, I do not believe that positive results could be easily obtained for this client as this is the one and only formal Revdex.com complaint I have received in my year career

From: Ritual SalonDate: 12/6/15RE: Response to Revdex.com Case #[redacted]When the client came into the salon, I was presented a few pictures of her desired outcome from her visit. The picture of the cut she desired was approximately 2 -3 inches longer in front than the...

clients & had a slight wave. The picture of the desired color was varying colors of gray. And both pictures conveyed healthy hair.Prior to any work being performed on the client, a full consultation was given via discussion between stylist & client in order to properly set expectation.Within the consultation, it was conveyed to the client that her hair was very heavily damaged. Due to this damage, 3 to 4 inches would need to be cut from the bottom and that it would be most beneficial to move an existing layer higher up in order to remove a larger amount of damage. Because of the damage and the amount of removal required, the client’s hair would be shorter than the image presented. We also discussed that I would be trimming the damaged portion of her bangs. These points were discussed and agreed upon in the consultation.Also within the consultation, the client’s color was discussed. The client had noted that she had been coloring her own hair. The colors applied to her hair ranged from medium blonde to black with 3 obvious color differences. The lightest & most damaged hair was the bottom ½ of her hair length. The top & least damaged was the black applied to the top of her hair. The differences in hair color & amount of damage to the hair immediately placed her into a color correction category. It was stated to the client that due to the difficulties in color correction, we charge $100 per hour as there are too many unknowns of how the client’s hair will react to the color process and there could be no guarantee of the final product due to these difficulties & unknowns. Because of these issues, the client was made aware that we may not be able to achieve her desired color in a single appointment. However, we let the client know that we would itemize her services & charge her the more inexpensive of either the $100 per/hr or itemization of services.All of these points were discussed in detail prior to any cut or color service performed to ensure that proper expectation was set with the client – Especially due to the extreme difference between the client’s desired outcome & the issues her hair had.Within the complaint to the Revdex.com, several accusations have been presented. Please find their responses below:  Complaint: Stylist said she should get desired results that day / “have to do it next week” Response: This is not the case – the consultation delivered & outlined the exact opposite & that Complaint: Improper cut / “Chop cut” / Layer lengthResponse: Although I did begin to trim the client’s bangs, the client stopped me and would not additional visits would be required to eventually get to where the client desired to be.allow me to continue cutting that portion of the hair. The lengths of the layers were discussed within the consultation to the client and were executed according to planComplaint: Improper ColorResponse: As discussed in the client consultation, multiple visits may be required to achieve the desired color – this was mostly due to the color variance in the hair and it’s poor condition. Over 5 hours were applied to the correction of the client color. And following service, additional color will be required to gain desired results.Complaint: Ignored refund email / Lack of responseResponse: Client emailed for refund on 11/17 @ 12:13pm – response was sent on 11/17 @ 2:00pm the subject of the email is “My Hair”. A second email with no subject was sent on 11/29 asking for status of refund. The client requested within the email that we called her to discuss. We replied via phone as requested on 12/3. Client did not answer phone, so a voice mail was left. This phone call was never returned.Complaint: Employees treated poorlyResponse: There is no supporting detail for this ridiculous accusation. Ritual Salon would be happy to allow independent interviewing of any employee. We pride ourselves on communications, professional development & welfare between our employees, ownership & management.Complaint: Payment issues / “have to pay again” / false charging / lack of itemized receipt / Response: The fully itemized receipt was presented to the client at the time she left the salon. obscured receipt Another copy can be obtained from a simple request (which has never been asked) of the clients visit. It can also be referenced as transaction #[redacted]. Complaint: After I paid, I was told I would have to pay again to get my hair the way I wanted it to Response: Again, no guarantees were made a single visit would net the client’s desired look for In this receipt, you can clearly see that the client was charged $376.56 for services & retail products. The receipt also shows the removal of $83.46 in reductions to services & retail not included in the final price. The receipt also clearly shows a $60 tip rather than the $72 tip claimed by the client. The grand total of this visit was $436.56. It should also be noted that the client spent 6 hours in the salon, 5 of which was spent on color correction – this could have meant $500 in color correction alone, outside of cut & retail.lookmany reasons. Before the client left the salon she noted that she would like to come in again to continue driving toward the desired color. I let the client know at that time that I would continue work on her but only charge her the $25 for an Oloplex treatment. The client agreed and went on her way.As a final statement, I would like to say that all of our clients’ appearances are of the utmost importance to me & my salon – this is our business. I also understand that some clients may become overly fixated on what they feel are reasonable results while visiting a salon, especially when self-processing is involved. Due to the amount of complaints in desired results as well as unfounded complaints as the treatment of our employees, I do not believe that positive results could be easily obtained for this client as this is the one and only formal Revdex.com complaint I have received in my 25 year career.

Review: On November 13, 2015, I went to the Ritual hair salon, and the owner cut my and colored my hair. She told me she could cut and color my hair that day to what I wanted. She improperly cut and dyed my hair to the photos I showed her- she asked if I wanted long layers and I said not too short, instead, she gave me short layers and a straight chop cut of side bangs. I asked her to cut the bottom part to even it out and she said she would do it next week. And after I paid, I was informed I would have to pay, again, for the next visit (to apparently get my hair the way I initially wanted it to look like). I knew my haircut was bad, since I asked her to fix it at the salon, but I had not idea how bad it was until I got home. Nothing looks like how it wanted to look. I emailed her telling her I would like to be refunded from her services (obviously, the 72 dollar tip I gave her, as well) and she ignored my request. She provided me with a receipt that was purposely cut off at the top so I couldn't see the fees/services for the charges. I was over charged and she made up false charges that were not applicable. She responded saying that she could fix it, but, she can't and I do not trust her services, considering her unprofessional services, and, also, since she treats her employees so poorly. Also, there's no way without my hair being cut 3 inches shorter. I told her no, thank you, I just want my money back. She won't respond to my email, now. I would like to see what she actually charged me for, and I know it would prove she overcharged me. She falsely agreed to cut and color my hair the way I wanted it, and damaged my hair, as well. There are no charges on the receipt that prove what I paid for except $44 in products and a $92 color. The so called haircut was "free" but what were the other charges? I am unhappy with the results and I was falsely charged and not given a full, proper receipt to know what I paid for.Desired Settlement: I would like the owner of Ritual Salon to fully refund me of the expensive I paid for the improper series. The total including tip is $448.56.

Business

Response:

From: Ritual SalonDate: 12/6/15RE: Response to Revdex.com Case #[redacted]When the client came into the salon, I was presented a few pictures of her desired outcome from her visit. The picture of the cut she desired was approximately 2 -3 inches longer in front than the clients & had a slight wave. The picture of the desired color was varying colors of gray. And both pictures conveyed healthy hair.Prior to any work being performed on the client, a full consultation was given via discussion between stylist & client in order to properly set expectation.Within the consultation, it was conveyed to the client that her hair was very heavily damaged. Due to this damage, 3 to 4 inches would need to be cut from the bottom and that it would be most beneficial to move an existing layer higher up in order to remove a larger amount of damage. Because of the damage and the amount of removal required, the client’s hair would be shorter than the image presented. We also discussed that I would be trimming the damaged portion of her bangs. These points were discussed and agreed upon in the consultation.Also within the consultation, the client’s color was discussed. The client had noted that she had been coloring her own hair. The colors applied to her hair ranged from medium blonde to black with 3 obvious color differences. The lightest & most damaged hair was the bottom ½ of her hair length. The top & least damaged was the black applied to the top of her hair. The differences in hair color & amount of damage to the hair immediately placed her into a color correction category. It was stated to the client that due to the difficulties in color correction, we charge $100 per hour as there are too many unknowns of how the client’s hair will react to the color process and there could be no guarantee of the final product due to these difficulties & unknowns. Because of these issues, the client was made aware that we may not be able to achieve her desired color in a single appointment. However, we let the client know that we would itemize her services & charge her the more inexpensive of either the $100 per/hr or itemization of services.All of these points were discussed in detail prior to any cut or color service performed to ensure that proper expectation was set with the client – Especially due to the extreme difference between the client’s desired outcome & the issues her hair had.Within the complaint to the Revdex.com, several accusations have been presented. Please find their responses below: Review: Stylist said she should get desired results that day / “have to do it next week” Response: This is not the case – the consultation delivered & outlined the exact opposite & that Review: Improper cut / “Chop cut” / Layer lengthResponse: Although I did begin to trim the client’s bangs, the client stopped me and would not additional visits would be required to eventually get to where the client desired to be.allow me to continue cutting that portion of the hair. The lengths of the layers were discussed within the consultation to the client and were executed according to planReview: Improper ColorResponse: As discussed in the client consultation, multiple visits may be required to achieve the desired color – this was mostly due to the color variance in the hair and it’s poor condition. Over 5 hours were applied to the correction of the client color. And following service, additional color will be required to gain desired results.Review: Ignored refund email / Lack of responseResponse: Client emailed for refund on 11/17 @ 12:13pm – response was sent on 11/17 @ 2:00pm the subject of the email is “My Hair”. A second email with no subject was sent on 11/29 asking for status of refund. The client requested within the email that we called her to discuss. We replied via phone as requested on 12/3. Client did not answer phone, so a voice mail was left. This phone call was never returned.Review: Employees treated poorlyResponse: There is no supporting detail for this ridiculous accusation. Ritual Salon would be happy to allow independent interviewing of any employee. We pride ourselves on communications, professional development & welfare between our employees, ownership & management.Review: Payment issues / “have to pay again” / false charging / lack of itemized receipt / Response: The fully itemized receipt was presented to the client at the time she left the salon. obscured receipt Another copy can be obtained from a simple request (which has never been asked) of the clients visit. It can also be referenced as transaction #[redacted]. Review: After I paid, I was told I would have to pay again to get my hair the way I wanted it to Response: Again, no guarantees were made a single visit would net the client’s desired look for In this receipt, you can clearly see that the client was charged $376.56 for services & retail products. The receipt also shows the removal of $83.46 in reductions to services & retail not included in the final price. The receipt also clearly shows a $60 tip rather than the $72 tip claimed by the client. The grand total of this visit was $436.56. It should also be noted that the client spent 6 hours in the salon, 5 of which was spent on color correction – this could have meant $500 in color correction alone, outside of cut & retail.lookmany reasons. Before the client left the salon she noted that she would like to come in again to continue driving toward the desired color. I let the client know at that time that I would continue work on her but only charge her the $25 for an Oloplex treatment. The client agreed and went on her way.As a final statement, I would like to say that all of our clients’ appearances are of the utmost importance to me & my salon – this is our business. I also understand that some clients may become overly fixated on what they feel are reasonable results while visiting a salon, especially when self-processing is involved. Due to the amount of complaints in desired results as well as unfounded complaints as the treatment of our employees, I do not believe that positive results could be easily obtained for this client as this is the one and only formal Revdex.com complaint I have received in my 25 year career.