Ritz Motel

Responding to Complaint on 1/14/when *** ***t checked into Ritz Motel at 5:30pmShe seemed to have no problem from 5:30pm till 10:pmWhen she told me she was not happy with her room nor was her friends and wanted her money backI offered to give them a different room but they wanted to
leave - I refused to give a refund after them being in the room for hours.Thanks,*** *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY] we did check in at 5:30 but we were not there the whole time we dropped our things off and we had dinner reservations at 6:30. The management also knew that because they asked where we were going.We didn't get back until after 10 pm. So I don't think it's fair of them not to refund any of our money. We weren't there. We were there less than 45 min and saw 6 cockroaches in both rooms. We have pictures of them. They never tried to give us another room either. She also said she would have owner contact us and didn't see it being a problem to refund our money. They never called us back we had to call them and there was always an excuse that the owner was out of town or something.
Regards,
[redacted]