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Ritz Nails

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Reviews Nail Salon Ritz Nails

Ritz Nails Reviews (2)

To whom it may concern,My name is Oanh V* and I am the owner at Ritz Nails. To
response to this customer complaint. First of all a gel manicure is $26 and to
be fair this customer does not tip so I don’t know where the $67 came from. She
came on a Thursday to get a gel manicure. Friday morning...

she came in with one
chipped nail. Because we have a house fill and she does not call ahead
prompting that she’s coming, I told her I would gladly fix her nails once
someone is fine. She doesn’t want to wait at all and said I’m upset and storm
out of the shop. Ten days later she came back and want a refund. I told her we
do not give refund but again would gladly fix her one chipped nail. Again she
refuse and insist on a refund. It was a Saturday, my shop is filled with
customer and she keeps on making comment. I told her I would not refund her and
she just stand at the reception desk and start making her complaint to Revdex.com. I
go on with my customer and about an hour later she walk up to me and insist in
the repair then. So I let someone fix her one nail and she said she was satisfied
and left. I have enough client in my salon that day to witness her immature
act. Monday I received a complaint letter with her name and phone number. I
call her and told her something this small cab be resolve in five minute if she
bring cooperative. I told her to not come to my salon again because she’s too disturbing
and her response is but you shop is need my house. I don’t know if she’s crazy
or not but I sure does not to work with customer like her again.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no offer, she lied again, and just insulted me some more, with "crazy and immature" This was my first time at this establishment but she suggest that "this customer does not tip" I feel that might have been a racial  charged bias against me and why I wasn't taken seriously. I have the receipt  for $67 for a pedicure, gel polish, and eyebrows if you add that up total plus $9.00 [I believe I gave everyone a $3 tip it was a different person for each thing). She says this could have been easily resolved and I agree, I just wanted a full gel polish or a refund for just the gel polish portion of the total $67 bill. I came in a total of three times. When the problem came up she handled it horribly, called me names, harassed me and judged me. I had a big event and the service she provided was defective. She blamed me said it was my fault and plainly didn't care. She took my money and didn't care. My event was shadowed by me trying to hide my hand in photos and other things so no one would notice. Gel polish does not come off like regular polish, so I would have to pay to have someone remove the rest of the nails. When they fixed the Nail, it looked newer compared to the rest of the nails which made the rest of my nails look old. That's why I would have accepted a full gel polish set. She didn't offer anything but fixing the one nail. So my choices were pay someone to remove the rest of the nails, more money wasted after only a week (it usually lasts 2 weeks) or walk around still with messed up nails.And calling me to harass me didn't help matters
Regards,
[redacted]

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Address: 1268 Concord Ave, Richmond, Virginia, United States, 23228

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