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Ritz Plumbing Service Inc.

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Ritz Plumbing Service Inc. Reviews (1)

There was a leakage in the toilet bowl so I called this company for service. The repair was fixed but, when asked about the warranty on the work performed, he said he can only give 30 days. It was too short, but I left at that. Once the repair was done, the person asked for my credit card information that he was going to write it down on the invoice so he's company can later charge to my card account. I was a bit uneasy about the process so when I expressed my concern, he dialed his office so I can give the information over the phone. Prior to this, he made a very sarcastic comment by saying, "So, you don't trust me, huh?" I was a bit appalled at the comment but it was getting late and I simply explain to him about my concern.
When my credit card company sent me alerts about three charges made by this company, I was shocked. They had charged me three times and the third one was more than ten times the invoiced amount! I immediately called the company but I was told that I'd need to call back the next day, which I did. When I called, the person told me that she would forward the message to the right person and will personally give me a call the next day. But this never happened, after calling again and getting basically the same information, I simply gave up.
Luckily, my credit card company put blocks on two other charges that the company has made. I strongly felt that the employee or co-associated had played a little joke on my all because I felt uneasy about putting my credit card information down on a piece of paper. The company never called or never made an apology even when I was speaking to its employees. This was the very first time someone had played a little joke on my credit card simply because a customer felt uncomfortable able putting the credit card information on the bill invoice.

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