Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I did not cancel SSL Certificate, there are no option to click that and I just renewed years that and used the credit remain on my account , why I cancel that ? don't confused on requested of charged $ of each that I requested many time from beginningShow me proof of email for cancelation that I sent ?? I login my account and never see any ticket requested to cancel ma SSLRemain balance and unauthorized charged that must refund on my account, I will not used any your service for future my websites under ddos attacked heavily after your company received notice from Revdex.com from the day May to all my sites complete down , my sites history never attacked I will not agreed Also your company must full refund of years SSL certificate that I just renewed on April each site $and there are SSL certificate renewed that month
Hello ** **,
Thank you for
the opportunity to address your concernWe Apologize for the confusion and acknowledge your concernWe serve many thousands of happy customers and Since this is our first complaint ever to the Revdex.com I would like to make sure your concerns are addressed accurately and in a timely mannerIn your complaint details you state you hosted your site with our firm for months and all the time it was not hosted properly or was super slowAfter researching this I see we actually hosted your site for a few months, you then left and went to another host and then returned to our firm a week or two laterI can only assume the service and performance must not have been slow as claimed or you would have not returnedOut techs spent many hours for free going far beyond the scope of support to diagnose your sites databases issuesWe explained in detail that your software was not flushing certain database tables properly and went to great expense on our part to provide information on where the issues were with your softwareAt some point you decided without notice to move your site once again to another host and ask for a refundAs is clearly mentioned in our terms of service there are no refunds for server orders or SSL certificates, however, we agreed to credit your account so you could continue to use it for future services renderedAt some point you purchased SSL certificates and since you had a credit card on file when you placed the order it was billed automaticallyThere was no malicious intent to bill your card it's simply the way new orders are processedYou then proceeded to login and place cancellations on the SSL certificates you had just purchasedThe system logged your IP from which you placed the cancellation and a confirmation email was sent to you when the cancellation was placedWe do not manually review every cancellation so it was processed as normalAfter looking now, yes it is very weird you would place a cancellation order for an SSL just purchased and we probably would have opened a ticket to ask if the cancellation was an errorSince this event we have implemented systems to review every cancellationAnd we have also deleted your credit card on fileWe want to make this right by all and ensure a fair and just resolution is foundWe would propose to bend our no refund policy and refund your SSL purchases in full and leave your remaining original $credit on file for future use
Had issues in the past with other hosting providers: denial of service attacks took down my site more than onceNeeded something more secure, switched to rivalhost.comGreat service, so far the security is tight, and no DOS problemsWould definitely use again for next website
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
I did not cancel SSL Certificate, there are no option to click that and I just renewed 3 years that and used the credit remain on my account , why I cancel that ? don't confused on requested of 2 charged $45 of each that I requested many time from beginning.
Show me proof of email for cancelation that I sent ?? I login my account and never see any ticket requested to cancel ma SSL.....
Remain balance and unauthorized charged that must refund on my account, I will not used any your service for future
my websites under ddos attacked heavily after your company received notice from Revdex.com from the day May 19 to 21 all my sites complete down , my sites history never attacked .
I will not agreed
Also your company must full refund of 3 years SSL certificate that I just renewed on April each site $135 and there are 2 SSL certificate renewed that month
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I did not cancel SSL Certificate, there are no option to click that and I just renewed years that and used the credit remain on my account , why I cancel that ? don't confused on requested of charged $ of each that I requested many time from beginningShow me proof of email for cancelation that I sent ?? I login my account and never see any ticket requested to cancel ma SSLRemain balance and unauthorized charged that must refund on my account, I will not used any your service for future my websites under ddos attacked heavily after your company received notice from Revdex.com from the day May to all my sites complete down , my sites history never attacked I will not agreed Also your company must full refund of years SSL certificate that I just renewed on April each site $and there are SSL certificate renewed that month
Hello ** **,
Thank you for
the opportunity to address your concernWe Apologize for the confusion and acknowledge your concernWe serve many thousands of happy customers and Since this is our first complaint ever to the Revdex.com I would like to make sure your concerns are addressed accurately and in a timely mannerIn your complaint details you state you hosted your site with our firm for months and all the time it was not hosted properly or was super slowAfter researching this I see we actually hosted your site for a few months, you then left and went to another host and then returned to our firm a week or two laterI can only assume the service and performance must not have been slow as claimed or you would have not returnedOut techs spent many hours for free going far beyond the scope of support to diagnose your sites databases issuesWe explained in detail that your software was not flushing certain database tables properly and went to great expense on our part to provide information on where the issues were with your softwareAt some point you decided without notice to move your site once again to another host and ask for a refundAs is clearly mentioned in our terms of service there are no refunds for server orders or SSL certificates, however, we agreed to credit your account so you could continue to use it for future services renderedAt some point you purchased SSL certificates and since you had a credit card on file when you placed the order it was billed automaticallyThere was no malicious intent to bill your card it's simply the way new orders are processedYou then proceeded to login and place cancellations on the SSL certificates you had just purchasedThe system logged your IP from which you placed the cancellation and a confirmation email was sent to you when the cancellation was placedWe do not manually review every cancellation so it was processed as normalAfter looking now, yes it is very weird you would place a cancellation order for an SSL just purchased and we probably would have opened a ticket to ask if the cancellation was an errorSince this event we have implemented systems to review every cancellationAnd we have also deleted your credit card on fileWe want to make this right by all and ensure a fair and just resolution is foundWe would propose to bend our no refund policy and refund your SSL purchases in full and leave your remaining original $credit on file for future use
Had issues in the past with other hosting providers: denial of service attacks took down my site more than onceNeeded something more secure, switched to rivalhost.comGreat service, so far the security is tight, and no DOS problemsWould definitely use again for next website
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
I did not cancel SSL Certificate, there are no option to click that and I just renewed 3 years that and used the credit remain on my account , why I cancel that ? don't confused on requested of 2 charged $45 of each that I requested many time from beginning.
Show me proof of email for cancelation that I sent ?? I login my account and never see any ticket requested to cancel ma SSL.....
Remain balance and unauthorized charged that must refund on my account, I will not used any your service for future
my websites under ddos attacked heavily after your company received notice from Revdex.com from the day May 19 to 21 all my sites complete down , my sites history never attacked .
I will not agreed
Also your company must full refund of 3 years SSL certificate that I just renewed on April each site $135 and there are 2 SSL certificate renewed that month