Rivard Stone, Inc.

Mr*** brought his trailer in on January 11, to drop off for warranty repairsThese repairs where delayed for reasons:The linoleum that was ordered for one repair was sent to us wrong times & the tub stopper timeOur service over scheduling during our winter hours.I spoke
with Mr*** on Friday, April 1stI apologized for the delay of getting his trailer repairedI asked Mr*** at that time if there was anything Mount Comfort Rv, LLC can do for his inconvenience and he stated at that time he did not know what that could be.After Mr*** went over the unit with our service advisor, he found things that had not been properly repaired. A door that we replaced is out of adjustment and not latching properlyThe other issue is the tub stopper is not the correct one for this unitAfter going over the trailer repairs, the customer stated he needs to get the trailer to his campsiteWe called Mr*** on Monday, April 4th to make arrangements to go to his campsite to do these repairsWe agreed he would call us on Monday, April 11th to confirm we would be able to get into the trailer to do the repairsI again asked Mr*** if there is anything Mount Comfort Rv, LLC can do for his inconvenienceHe stated he had thought about keyless entry locks for his trailerWe told him we would look into that optionAfter checking on the keyless entry, we found this is available for this trailer and are discussing it with Mr*** at this time.Regards,Mike ***Service ManagerMount Comfort Rv, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]