To the owner and the physician who manages by state license, Dr. R. I wanted to share with you my unpleasant and distasteful visit today July 27, 2023. I left my workplace I work for the state building Preston Street, travel. I have used your services before I arrived at 6:30 PM Open the door immediately was hit by two women. afro, American, women with fake hair, fake nails eyelashes before I could say good day she said we are closed. The other woman was a Caucasian woman young curly black hair seated at the front. I responded how can you be closed you don't close until seven I called. I'm always been told you're here till seven your website advertises the same! African-American lady insisted that we take our last patient at 6:30. We close at 6:30. I didn't continue to argue I left , with the intentions of never re-visiting or using your services again. As a business, you should be more careful about advertising false information like your hours, or communicate to your staff, have more courtesy for people who choose who choose to use your services travel after work go by your website and only be told something different. I understand you may not have that much investment in your patients for you are retired doctor, who decided to open up and get in the weight loss game, but you still have a license with the state and you should conduct yourself more professional these type of offices, are a dime dozen Semaglutide, Tirzepatide, and Phentermine diabetic drugs for weight loss temporary. WHAT sets them aside is how you get treated, and how the practice and Office is invested in the client not the pocket , no loss for me. Continue to do business like this it will be for you. Change your website the hours don't reflect what you really operate.
Horrible company. I don't know how they can even call themselves a medical service. They placed me on a medication that is a controlled substance and then cancelled my appointment leaving me with no medication. When I tried to reschedule they told me they had nothing for almost a month. I stated that I shouldn't have to wait a month to me seen when I was supposed to be seen by the "doctor"(if she even was one) in 2 weeks for a follow up. I was told that I would just have to wait and the worst that would happen is some mild withdraws, possible weight gain, and I would just have to start over again with the medication. How is this even ethical??? I informed them that I knew that they were issuing refills of the medications without having patiants seen by a doctor as required by law and that I know they are telling people they are open different days and times. I let them know that this was not acceptable. They asked if they could call me back and I agreed. When my call was returns they suddenly had an opening the next business day. I took that apt and went about my day. 20 min later I received another call from their office stating they could see me today. I was shocked that these appointments just suddenly became available. After getting off the phone I then receive another call from someone stating that they were the office manage and that they were "discharging me from the practice" and would not be seeing me any more. This office manager then proceeded to tell me that if I complained anymore that they would tell the police I was an unreasonable customer that caused an employee to feel threatened. I was shocked, horrified, and in a state of complete disbelief! Never in my life had I been treated in such a manner. The response from this business only further supports the unethical and illegal practices occurring within their business that I informed them that I knew of. I saw with my own 2 eyes medicine being distributed to people just coming in and picking it up. If they were operating lawfully and ethically then they would not have responded in such a forceful, threatening manner. I am a good, honest, respected person who believes in treating people with grace and courtesy. I have never been so appalled in my life. I disserve an apology and refund of the money that they took from me on my 1st appointment. I want to let as many people as possible know how dangerous, unethical, and shameful this business is. I am in the process of filing a complaint with the state medical board and will continue to tell my experience so that hopefully they don't scam and rip off anyone else and cause them to be put in medical danger.
Horrible company. I don't know how they can even call themselves a medical service. They placed me on a medication that is a controlled substance and then cancelled my appointment leaving me with no medication. When I tried to reschedule they told me they had nothing for almost a month. I stated that I shouldn't have to wait a month to me seen when I was supposed to be seen by the "doctor"(if she even was one) in 2 weeks for a follow up. I was told that I would just have to wait and the worst that would happen is some mild withdraws, possible weight gain, and I would just have to start over again with the medication. How is this even ethical??? I informed them that I knew that they were issuing refills of the medications without having patiants seen by a doctor as required by law and that I know they are telling people they are open different days and times. I let them know that this was not acceptable. They asked if they could call me back and I agreed. When my call was returns they suddenly had an opening the next business day. I took that apt and went about my day. 20 min later I received another call from their office stating they could see me today. I was shocked that these appointments just suddenly became available. After getting off the phone I then receive another call from someone stating that they were the office manage and that they were "discharging me from the practice" and would not be seeing me any more. This office manager then proceeded to tell me that if I complained anymore that they would tell the police I was an unreasonable customer that caused an employee to feel threatened. I was shocked, horrified, and in a state of complete disbelief! Never in my life had I been treated in such a manner. The response from this business only further supports the unethical and illegal practices occurring within their business that I informed them that I knew of. I saw with my own 2 eyes medicine being distributed to people just coming in and picking it up. If they were operating lawfully and ethically then they would not have responded in such a forceful, threatening manner. I am a good, honest, respected person who believes in treating people with grace and courtesy. I have never been so appalled in my life. I disserve an apology and refund of the money that they took from me on my 1st appointment. I want to let as many people as possible know how dangerous, unethical, and shameful this business is. I am in the process of filing a complaint with the state medical board and will continue to tell my experience so that hopefully they don't scam and rip off anyone else and cause them to be put in medical danger.