River Cities Gymnastics and Cheerleading Service

Initial Business Response /* (1000, 5, 2017/12/01) */
To clarify the timeline for [redacted] I have provided detail of the repair orders The first time the vehicle was serviced Mr[redacted] dropped his car off on 8/3/to have the timing belt replaced The timing belt was replaced and on the
test drive we noticed his oil pressure light was coming onWe advised Mr[redacted] his oil pick up tube was clogged and he needed to replace the strainer inside the oil pan to make sure the vehicle had sufficient oil pressure We also replaced the rear brakes that were extremely rusted and the pads that were low on lifeWe ordered a key and an emblem in which Mr[redacted] returned on 8/11/to have programmed and installed
9/13/Mr[redacted] came in for his left front door intermittently not unlocking and locking properly We found the driver door latch was defective and replaced it Mr[redacted] also stated his check engine light was on and upon diagnosing it we found numerous faults for numerous different thingsWe advised him his Oxygen sensor had failed and his turbo boost valve wasn't holding causing a fault as wellHe agreed to have them both replaced
10/27/Mr[redacted] came in for his Check Engine light being on I agreed, since it had only been a month from his previous diagnosis, to diagnose the car for free At this time we found faults for the turbo charger itselfWe tested the turbo to find out it was indeed defective I informed Mr[redacted] that the most likely cause for the turbo failure was the lack oil of it was getting during the time period the car was being driven with a clogged strainer tube He agreed and was thankful we didn't charge him for diagnosis
As I read the complaint I see Mr[redacted] has received a second opinion on his turbo being defective The garage that diagnosed the car agreed with our diagnosis that the car does have a defective turbo Mr[redacted] informed me he had just purchased the car few months ago and whoever had it before him must not have taken care of it
All the parts that have been replaced were due to different reasons There weren't any parts replaced that did not need to be replaced and the diagnosis has been confirmed to be correct with another repair facility Even though the car came back with a different issue for the check engine light I showed good will to the customer by not charging him for the diagnosis
While Mr[redacted] feels we should have replaced the turbo and turbo control valve when we replaced the cut off valve, there wasn't any proof that these components needed replaced We maintain an A+ rating with the Revdex.com through years of business and rate in the top 25% of all Volkswagen stores in the US for customer satisfaction I can assure you Mr[redacted] was not treated rudely at any time during his visit at our store
As for the turbo cut off valve that Mr[redacted] stated cost him $in-fact only cost him $I have attached the repair order and highlighted the part he is referring to
As I communicated to Mr[redacted] when he was here, I would be more than willing to offer him a substantial discount to replace his Turbo charger here At this point I am not willing to
reimburse Mr[redacted] as it is obvious to me we have done everything to service his car in a honest and professional manner
Initial Consumer Rebuttal /* (3000, 7, 2017/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe my main complaint has been the amount of money I have had to pay for labor every time I take my car to this Vorderman's In the attached invoice from them you can see that every operation they do has a separate labor total attached to it There is also one instance where I had them remove a bolt for the license plate and put a new one in and they charged me $for each, a total of $to replace a bolt This company continues to overcharge their customers I do not know if I would take my vehicle back to them or not

Initial Business Response /* (1000, 5, 2016/05/17) */
I want to first thank you for your business and apologize for the delay As I mentioned to you when you were here, the vehicle hit something causing this damageI also explained to you that our cars go through a rigorous inspection process and
would not have been put on the lot in this conditionYou said the vehicle was making a noise now, a noise that you would of heard during the test drive had the damage already been thereThis damage was so obvious and fresh that it lead us to believe it had happened very recently, after the purchase of the carYou explained to me that you were certain you didn't hit anything so I told you I would submit for some "goodwill" dollars from Volkswagen to help you with this situation Again, I was near certain that we hadn't caused the damage but I agreed to help anyways I also said this would take at least a week to get an answer back as these claims go through an approval process that takes some timeThis is the only reason for the delay
After we had spoke about this issue you returned to the dealership later claiming we damaged the vehicle while it was here for service You said we had curbed one of your wheels and damaged your rear bumper My master technician was assigned to inspect the vehicle while it was here for service and if he had hit something or the vehicle had been damaged he surely would have mentioned it to meI am more than willing to help find a remedy for the situation but I am at the mercy of manufacturer approving my claim and you be reasonable about a solution
As for your accusation of us "hiding" damages during the sale of the vehicle I have no idea what you are referring to We always let our customers inspect the cars they are interested in to the level they feel comfortable withPlease let me know specifically how you think we hid damages from youWe have never hidden damages and take great pride in our A+ rating with the Revdex.com and our great reviews across numerous websites
I will be happy to call you regarding the goodwill money I have submitted for from Volkswagen just as soon as I hear from them Thanks again for your business, have a wonderful day,
[redacted]
General Manager
Vorderman Volkswagen

Initial Business Response /* (1000, 5, 2016/06/10) */
After receiving info from Volkswagen of America that this customer had been to numerous other Volkswagen dealerships and had been referred to our dealership because of our high level of customer service I personally made it a point to be part of
the entire process from cheto check-out I had our most senior technician/shop foreman inspect the vehicle to make sure [redacted] received the highest quality of service We listened to all of his concerns making notes throughout the cheprocess, examined his vehicle thoroughly when in the shop, and explained everything in detail when he was checking out I would be happy to provide any documentation needed regarding the details of Mr[redacted]'s visit to our dealership
Initial Consumer Rebuttal /* (3000, 7, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
its not a response to the issues presented and it is not a solution, its simple sales jargon and lack of responsible accountabilitymy complaint stands as filed, I received a phone message from someone at vorderman asking to "confirm my details" I am not willing to respond to any interaction not in writingnor anything regarding this complaint through any other party then the Revdex.comtheir explanation "uuuuh its just like that", that is not an acceptable explanationi would like to add that when I contacted the warranty center and asked if the visual inspection was covered under warranty and that I was charged 233$ for a visual inspection I was told it sounded like a scam, exactly my thoughtsmy request for a refund and the submission of the "visual inspection" to the volkswagen company for warranty payment standi am not responsible for the content of conversation between volkswagen and this dealerships personnel, I sought confirmation of issues which are visually verifiable, that was done in my presence and was sufficient, I mentioned I was hesitant to let them take any further action and requested that no "work " be performed on the vehiclethen they took the car into their back lots for an additional hours when the documentation states machine diagnostic took minutesthis response or lack thereof only raises more questions and concerns
Final Business Response /* (4000, 23, 2016/07/06) */
Against the recommendation of Volkswagen of America I will reimburse your charge for the inspection on your vehiclePlease contact [redacted] at 260-489-and give her your card information so that we can get this charge credited back to you and get this resolved Volkswagen has informed us that you knew you would be paying for this inspection before you came to our store as you had the same inspection done at two other Volkswagen dealerships before visiting ours They also informed you there wouldn't be anything to submit for a warranty claim so to get this case resolved I am willing to absorb the cost of the inspection but I can not submit anything for warrantyThis will be my final correspondence on this case
Final Consumer Response /* (2000, 34, 2016/07/26) */