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River City Brakes

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River City Brakes Reviews (2)

Please allow us a moment to say thank you for being an amazingly trustworthy business.
We've brought several of our vehicles to you for brake service and every single time we have left, assured that our brakes have safely & fully been repaired.
We had an issue with some strange squeaking coming from under our vehicle and we brought it in. Joe & Mike checked our vehicle thoroughly and advised us on what could possibly be causing the sound.
As a consumer, when there is a problem with our vehicle, the first thing we do is ask around to friends/neighbors/ family members of a place that is trustworthy and reliable, to fix the problem and not price gouge and we are happy to say when it comes to brake service, we have found that company; River City Brakes.
Thank you for having integrity and character.
Sincerely,
-Scott & Vanessa W[redacted]

Review: Changed my front brake pads without suggesting or offering to change or resurface my rotors. brakes are very squeaky.

brought truck in with a coupon purchased off of groupon at a cost of 49.00, paid an additional 140.84 by credit card for brake service. after new brakes were put on there was a loud squeaking every time I stopped. I thought this could be simply because the pads where new so I gave it a couple of months but the noise only got worse. I called the shop and spoke to the manager [redacted] who said its squeaking because they didn't change or resurface my rotors. I asked them why no body told me I needed to do my rotors and he said that I was given all of my options as required by law. that is not true. he said I could bring it back in for another 160 dollars and they would do my rotors. I took the vehicle to [redacted] who informed me that now I will have to get new pads again along with my rotors because the other pads are glazed to my bad rotors. cost to [redacted] was another 340.00. Desired Settlement: I would like a refund of the 189.84 wasted on this brake job. I know nothing about brakes and should have been informed about my rotors.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] PRESIDENT

Contact Phone: XXX XXX-XXXX

Contact Email: [redacted]@comcast.net

AT RIVER CITY BRAKES WE DO NOT RESURFACE ROTORS WE HAVE HAD THIS POLICY SINCE DAY ONE JUNE 1 2008. WE ALSO SUGGEST ON EVERY JOB THAT ROTORS ARE REPLACED IN ORDER TO CUT DOWN ON COMEBACKS SUCH AS SQUEAKING, RUBBING, GRINDING & OR PULSATION. ALSO ON THE ORIGINAL INVOICE SIGNED BY [redacted] IT IS STATED UNDER THE ORIGINAL BRAKE INSPECTION.. "FRONT ROTORS ARE GLAZED, MAY STILL HAVE A NOISE WITH JUST REPLACING THE PADS. REAR SHOES ARE LOW. DRUMS ARE ALSO GLAZED. PERHAPS [redacted] HAS HAD A BAD WEEK OR A ROUGH DAY OR YEAR AND OR IS LOOKING FOR A HAND OUT.

THANK YOU

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Until this experience I had no knowledge of brakes. River City brakes did not explain or point out that after my new brakes pads and shoes were installed my truck would sound worse than before I came in. It makes sense that if they would have explained that to me I wouldn't have had them do the work. The tone of the last sentence in the response above from river city brakes seems as if the manager is Mocking me. Perhaps [redacted] is having a tough time managing the shop and explaining these things thoroughly to his customers or perhaps he just doesn't care.

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Description: Auto Repair & Service

Address: 7808 Fair Oaks Blvd # B, Carmichael, California, United States, 95608-2406

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