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River City Dental Group Inc

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River City Dental Group Inc Reviews (2)

I apologize for the miscommunication that has occurred with this complaint. I had originally started treatment on this patient on September 4, for a new denture and a possible new lower partialThe patient had a treatment plan presented to her for a new upper denture with knowledge that
in the future, additional costs would be assessed with placing attachments within the new denture. These attachments would allow the denture to connect the implants that have been restored with locators by the periodontist. These costs would be based on the number of implants and the lab fees associated with placing these new attachments. The patient possibly did not understand this process and communication issues probably arose at this time as the patient left only paying for the denture. I acknowledge the patient may have misunderstood the original process and the treatment plan that was started with the original referring periodontist. However, decisions out of my control with the original periodontist retiring, the patient seeking treatment with a new periodontist without my knowledge, and no communication with me until treatment had been rendered, left me in this situation where the treatment needed to be changedWithout seeing the patient for months and having implants placed and not restored, I needed to drastically change fees for the new treatment plan Based on estimated costs from the laboratory and additional costs of materials, an estimate was given to the patient. This estimate was to be adjusted with the payment she had made in and the patient was informed that the estimated costs would probably be lowered as her treatment continued. Based on time spent, materials and lab costs a partial refund was determined appropriateHowever, to alleviate the patient of further concern I have decided to reimburse the full amount charged to allow her to seek treatment at a different office. This would allow her to receive the proper care to improve her health and well-being in her futureRegards, *** * *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am not agreeing with everything in the response from the business, but agree to resolve the matter... following the refund.  I had a call from Dr Heiner & we talked & worked the problem out, he agreed to give us a full refund, in exchange for closing the complaint.  I have a regular dentist that I go to regularly & am very happy with, so the only reason I went to River City Dental was for the implant denture.  I never talked to them about getting a partial with them, either. I have a new one that I purchased this spring from my regular dentist.  I had only two choices to use to resolve the matter, one being Revdex.com & the other small claims. I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

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Address: 124 3rd St, Marietta, Illinois, United States, 45750-3108

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www.rivercitydentalgroupoh.com

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