We have reviewed all documentation related to this member interactionThe credit union carried out the member's original request, and no refund or reimbursement is in orderOur organization provided a credit of fees incurred by the member as a result of the request, in a good faith effort to reduce financial burden on the member Thank you for the opportunity to respond to this member complaint [redacted] VP of Marketing/Business Development River City Federal Credit Union
Complaint: ***
You do an injustice to yourselves as well as myself as a member by not looking into this matter and making it right You have broken not only your own credit union bylaws, but the ones that over see you as wellI am rejecting this response because you have not even dignified me with a proper research effort or response due to this complaint.
Regards,
*** ***
Hello Ms. [redacted], Thank you for the opportunity to respond to this claim. Due to our privacy policy regarding member information, I will provide a general statement about our processes related to the complaint. Account Statements (printed or online) are produced at month-end; these are not...
real-time transactions. Our free online, mobile and telephone banking provide real-time Balance and Available Balance, and a detailed account history: · Balance shows funds in the account in real-time as it is viewed, not including Pending Transactions made by the member (for example, electronic payments, checks, debit transactions). · Available Balance is the Balance less Pending Transactions, in real-time. Members may also use check registers to account for pending transactions. Members are responsible for monitoring their balances and transactions, and for maintaining balances sufficient to cover transactions incurred. We have explained this to our member. The assessed fees fall within the guidelines of our Account Agreement, and are clearly not due to Credit Union error. Please let me know if you have further questions, and I will reply as soon as possible. Thank you, [redacted]
We have reviewed all documentation related to this member interaction. The credit union carried out the member's original request, and no refund or reimbursement is in order. Our organization provided a credit of fees incurred by the member as a result of the request, in a good faith effort to...
reduce financial burden on the member.
Thank you for the opportunity to respond to this member complaint.
[redacted]
VP of Marketing/Business Development
River City Federal Credit Union
We have reviewed all documentation related to this member interactionThe credit union carried out the member's original request, and no refund or reimbursement is in orderOur organization provided a credit of fees incurred by the member as a result of the request, in a good faith effort to reduce financial burden on the member Thank you for the opportunity to respond to this member complaint [redacted] VP of Marketing/Business Development River City Federal Credit Union
Complaint: ***
You do an injustice to yourselves as well as myself as a member by not looking into this matter and making it right You have broken not only your own credit union bylaws, but the ones that over see you as wellI am rejecting this response because you have not even dignified me with a proper research effort or response due to this complaint.
Regards,
*** ***
Hello Ms. [redacted], Thank you for the opportunity to respond to this claim. Due to our privacy policy regarding member information, I will provide a general statement about our processes related to the complaint. Account Statements (printed or online) are produced at month-end; these are not...
real-time transactions. Our free online, mobile and telephone banking provide real-time Balance and Available Balance, and a detailed account history: · Balance shows funds in the account in real-time as it is viewed, not including Pending Transactions made by the member (for example, electronic payments, checks, debit transactions). · Available Balance is the Balance less Pending Transactions, in real-time. Members may also use check registers to account for pending transactions. Members are responsible for monitoring their balances and transactions, and for maintaining balances sufficient to cover transactions incurred. We have explained this to our member. The assessed fees fall within the guidelines of our Account Agreement, and are clearly not due to Credit Union error. Please let me know if you have further questions, and I will reply as soon as possible. Thank you, [redacted]
River City Federal Credit Union has no further comment on this matter.
We have reviewed all documentation related to this member interaction. The credit union carried out the member's original request, and no refund or reimbursement is in order. Our organization provided a credit of fees incurred by the member as a result of the request, in a good faith effort to...
reduce financial burden on the member.
Thank you for the opportunity to respond to this member complaint.
[redacted]
VP of Marketing/Business Development
River City Federal Credit Union