River City Kitchen and Bath Reviews (2)
River City Kitchen and Bath Rating
Address: Salem, Illinois, United States, 62881-5754
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Complaint: [redacted]
I am rejecting this response because:The cabinet he brought over is not correct. I cannot use it because it doesn't open the way my wife and I told him it needed to open.This cabinet is useless to us. Also...he stated the cost of $450 included labor in his message to you. He told me the cabinet cost $450 which is a lie.After waiting for him to complete a task for 8 weeks, (and never once calling me), and finally bringing over the useless cabinet, I want a total refund of all of my money.His actions during this whole ordeal have been totally unprofessional.
I have 3 witnesses that will state that he brought over the wrong cabinet. My in-laws ([redacted] and [redacted]) met him at their AA meeting and they will vouch that he brought us the wrong cabinet.
Sincerely,
[redacted]
I have reviewed the complaint and have returned half of the money back which was paid for the cabinet. Part of the cost did include the cost of installation. I also delivered the cabinet to him and he has it and I told him to keep it. I have at this time made a good faith effort to satisfy...
him. We take pride in making sure that our customers are 110% satisfied with our product and work. This is reflective in the fact that in the many years we have been in business we have not had any complaints.