River City Lawnscape Inc

Review: On Friday, September 20, 2013 I received a written contract from River City Lawnscape Inc., [redacted] for exterior holiday lighting. The written price quoted by the company was for $673.09. The contract required 50% payment prior to work beginning and 50% upon project completion. I made a payment of $336.55 on November 01, 2013 via MasterCard payment. I have a copy of the transaction receipt from River City #[redacted] detailing amount of $336.55 cleared on November 01, 2013. The work was competed the following week.

On December 01, 2013 I received invoice number [redacted] showing a balance due of $600.29. I promptly called the company’s receptionist and said this must be an error our signed contract from [redacted] at River City, Inc. detailed two payments of $336.55 for a total of $673.09 paid upon project completion. The receptionist took three additional messages from me prior to [redacted] returning my call January 08, 2014. At that time she notified me the job required additional work totaling $936.84. This was not communicated to me nor was a new, signed contract administered to me for review prior to the start of the job. I notified the company I did not have $936.84 in my budget for holiday lighting only the original signed contract amount of $600.29 which I agreed upon on November 01, 2013. At that time I expressed I had been pleased with the quality of her work on our holiday lighting over the past four years, however based on the company’s inability to accurately quote the 2013 seasons holiday lighting bid and or notify us of any additional cost increase prior to work being done has exceeded my holiday lighting project budget.

On January 10, 2014 I asked the company representative why the first I heard of an increase in the amount was upon receipt of the invoice dated December 01, 2013 instead of an updated contract for me to review and sign. The company’s response was this is the normal process and the other customers just pay the additional amount. During the conversation on January 10, I notified [redacted] I had contracted with another holiday lighting company to remove the existing lighting and retain our business going forward. I thanked the company for the quality of their employees work and told them we would not continue working with River City Lawnscape Inc. based on the company’s inability to perform the work for the amount stated in the signed contact dated September 20, 2013. My homes holiday lighting was removed by the new company I contacted with. The new company was paid in full on April 30, 2014.

The reason for writing to the Revdex.com of Wisconsin is I received a bill on May 03, 2014 showing $600.29 past due over 90 days. I called River City Lawnscape, Inc., receptionist stating I notified the company on January 10, 2014 that we no longer wish to use River City Lawnscape for our holiday lighting and that no further work was performed on this project after November 2013. The receptionist told me a company representative would call me back regarding my request for a $0 balance do bill.

I received no call from River Carty Lawnscape, Inc. Again, on June 10, 2014 I receive another invoice $600.29 over 90 days past due. I am sad a four-year business relationship with River City Lawnscape has come to a close over the owner’s inability to notify me of any substantial changes to the original signed contract. What I would like to achieve is a $0 balance due bill from River City Lawnscape, Inc. which has performed no further work as of November 2013.

Please contact me if you have questions, need a copy of the signed contact dated September 20, 2013 or need additional information.

Thank you for your time.Desired Settlement: What I would like to achieve is a $0 balance due bill from River City Lawnscape, Inc. which has performed no further work as of November 2013.

Business

Response:

This has been resolved – [redacted] was going to contact you.

We send out letters with our Holiday lighting contacts to ALL of our customers. Stating that trees and shrubs that are lit during the holiday put on growth during the year and may need additional lights added. This is what was done here at [redacted] place. When she called concerned about the new increased bill [redacted] was more than willing to work with her on the lights and agreed to removed them from the tree and her inventory. SHE however chose another company to take them down and KEPT the lights without returning them and KEPT the extra lights - $250 worth of lights. We felt that offering to take them down and taking them back were more than fair but she had the other company do that and then kept them and didn’t pay her bill. Then we got the complaint from you.

We now have credited her account – she kept the lights and agreed to pay $40.00 of the bill.

That is how we resolved this issue.

Thank you and have a great day!

River City Lawnscape, Inc