River City Management LLC

Complaint: [redacted] Kathy was not in communication this summer as she stated We spoke on the phone ONCE in early June (06/@ 3pm), I sent her requested paperwork on July (resent on August AND on October 17) and never heard from her until October 17th I very much appreciate the Revdex.com intervening to finally get the communication back in motion The original check in question has never been cashed, and the original is now in the hands of [redacted] Since it was a Cashier’s Check, I assume the original check should be surrendered in order to obtain a new check We are prepared to do that While I still contend that the carbon monoxide detectors charged existed and went missing from the unit, it is frankly not worth anyone’s time to dispute this I do feel the burden to prove the item is missing is on the landlord (through a moinventory/condition report) However, since Kathy inherited this property, it is unfair to her to provide this documentation since it was beyond her control To cut right to the resolution, we are rightfully due back $1,($1,paid in good faith as a deposit less charges for carpet repair and COdetectors)I realize that previous landlord did not provide accurate documentation, making Kathy’s job difficult However, a prudent and logical person would realize that there were tenants on the lease and they paid $eachThe original lease, which I provided copies of to Kathy shows a deposit required of $1,for three (simple math gets us to $per person)Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Just wanted to thank you again for helping me resolve this! I wanted to let you know that Kathy and I are making wonderful progress towards a resolution While the case is not officially closed, the good faith is there! There was no way for me to submit an update online [redacted]

I have documents showing the $paid on the contract and the attachment showed that they paid an additional deposit of $400 but I was not given that information until the email that I received on Oct 17, 2016. I have requested them to return the cashier’s check to me and I will meet with the owner and return the deposit amount to *** minus the COdetector charge. They were in the unit required by law and they were missing on move out.
I did speak with *** and she was going to provide me with the additional deposit receipt and I truly did not get the communication in August. I have been in communication with *** and this will all be handled as soon as the original cashier’s check is returned to me.
Thanks so much for you help with all of this. I never intended to with hold anyone’s funds.
Kathy

I have been in contact with Ms*** over the summer, I told her that she needed to provide me with evidence that an additional deposit of $was paid. I did not receive the email dated 8/2/2016, I did get a note from her today with the requested documents. At the time of move
out I was provided a lease from the previous owners stating what was paid and it clearly said $and that is what was given to the new owner at closing. I charged the tenants for carpet cleaning because the additional $for that was not received per the contract that I had. They were charged for clogged drains because the bathroom drains were all clogged from hair and it is to charge the tenants, but because their contract from previous owners did not state that I agreed to return the drain charge. I will not return the charge for the codetectors these were in the property when the transaction closed while they lived in the unit and were not there when they moved out.
The owner was holding the deposit and he wrote the check and it was returned to one of the tenants on the lease with their breakdown. I had no evidence from them at how much each person paid. This is college housing and there were multiple different tenants in the unit during the tenancy of these occupants one of which was still on the lease but no longer lived in the unit. I sent numerous letters and posted numerous notes that we needed to do an inspection and make sure all the paper work was in order and never did any of them call me back
I am checking with the owner to make sure the check was cashed and if it wasn’t he will write a new check and we will mail it to Ms*** with the drain credit. I will send Ms*** the drain charge
If has cleared she will have to discuss with her roommates her refund.
Please contact me if you have any further questions
Thanks Kathleen N***
River City Management LLC

Complaint: [redacted]
Kathy was not in communication this summer as she stated.  We spoke on the phone ONCE in early June (06/09 @ 3pm), I sent her requested paperwork on July 18 (resent on August 2 AND on October 17) and never heard from her until October 17th.  I very much appreciate the Revdex.com intervening to finally get the communication back in motion.
 
The original check in question has never been cashed, and the original is now in the hands of [redacted].  Since it was a Cashier’s Check, I assume the original check should be surrendered  in order to obtain a new check.  We are prepared to do that.  While I still contend that the carbon monoxide detectors charged existed and went missing from the unit, it is frankly not worth anyone’s time to dispute this.  I do feel the burden to prove the item is missing is on the landlord (through a move-in inventory/condition report).  However, since Kathy inherited this property, it is unfair to her to provide this documentation since it was beyond her control.
 
To cut right to the resolution, we are rightfully due back $1,327.97 ($1,600 paid in good faith as a deposit less charges for carpet repair and CO2 detectors). I realize that previous landlord did not provide accurate documentation, making Kathy’s job difficult.  However, a prudent and logical person would realize that there were 4 tenants on the lease and they paid $400 each. The original lease, which I provided copies of to Kathy shows a deposit required of $1,200 for three (simple math gets us to $400 per person). Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] 
Just wanted to thank you again for helping me resolve this!  I wanted to let you know that Kathy and I are making wonderful progress towards a resolution.  While the case is not officially closed, the good faith is there!  There was no way for me to submit an update online.
 
[redacted]
[redacted]