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River City Management & Sales

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River City Management & Sales Reviews (1)

Review: To Whom it May Concern,

We rented a house in Sacramento from the property management group River City Management and Sales (RCMS) from approximately January of 2015 through February of 2016. After moving out, we received our deposit minus a $150 cleaning fee. My complaint is not about paying a fee per se, my issue is more with the manner in which the cleaning needs were communicated and the conflict of interest in the cleaning service selected.

Upon receiving the information that we would have a cleaning fee deducted (we also received a letter stating that when a receipt was available we’d receive an adjustment on the amount if necessary) I emailed RCMS to inquire about the cleaning fee and what was required to be cleaned. We had hired professional cleaners who did a great job so I was surprised to find additional work was needed. When I received the receipt for $100, it listed things such as touching spots, dusting fans and lights fixtures, wiping appliances, cleaning grease from the oven and sweeping out the garage (most of which are things that we took care to clean ourselves, even before we hired the professional cleaner). A few things were odd about this receipt: 1) when we moved in we asked about having the garage cleaned out because it was excessively dirty with items left in it and were told that the garage was not included in the space that needed to be cleaned for us, 2) the receipt had no date (of payment or when service was provided) and the transaction number was crossed out and changed, and 3) the company was the name of an employee (or former one) we’d dealt with at RCMS in the past presenting a conflict of interest. Not to mention the home was hardly in pristine condition when we moved in – there were spilled spices and left items in the kitchen shelves and dust covering the fans. We moved in when the owner’s moved out (i.e. we were the first tenants) and I do not believe that care was taken to ensure that the place was clean for our move-in, at least not to the same degree as for the tenants that moved in after us.

When I emailed back to RCMS I asked about the garage cleaning because I did not feel we should have to pay for that when we were told it was not included in the cleaning when we moved in and informed them of the state of the house when we moved in. I inquired about the company they used as well. I never received an email reply. However, when I received the check for $50 (the difference from our deduction and the receipt amount) there was a letter stating that there was cat fur on the curtains that required washing and pressing – this felt like nothing more than a way to avoid communicating directly with us or addressing our concerns, and instead just trying to brush the issue aside with the hope that we would just go away. They also did not respond to the issues and questions we presented in our email.

Regardless of this (and we understand that there may, indeed, have been cat hair on the curtains), the issue remains that the receipt did not reflect any cleaning required because of the 2 cats we had living with us at the house and there was no receipt for the cleaning of the curtains. The inconsistency, lack of documentation, and the extreme lack of communication (rather than openly discussing this and trying to resolve it with us) is what prompted me to write this letter of complaint to the Revdex.com. I hope that this knowledge informs future customers so they can avoid such frustrating situations in the future, or at least know what to expect when dealing with this company.Desired Settlement: I'd like my full deposit back.

Business

Response:

Below are bullet points with comments to this complaint. 1. All of my communication and meeting at the house was with [redacted]. 2. Each tenant has an opportunity for an initial move out inspection. I believe one wasn’t scheduled. 3. We give each tenant an extensive move out package with tips and requirements. 4. I’m disappointed they don’t recognize the effort getting their car fur off 4 sets of curtains. We refunded them $50 as a token of customer service and I admit the lack of communication from my office contributed to her grievance. Bills weren’t received in the office when the initial deposit return was mailed and an estimate was mailed without details. I hate complaints. I want everyone happy. In this business I don’t make everyone happy and its something I have to deal with and learn for future move outs. Tenants also have to take responsibility for grievances. I always end with a small token of appreciation and I will send them a check for $25.00, Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because: it does not address any of the issues, nor provide detail of exactly what our fees are paying for,, what the cost is, and to whom it is being paid. The receipts are contradictory from what is communicated and my grievances of the state of the home when we moved in are not addressed.In response to what you claim:1) There were two people on the lease, I was one of them -- and we did have contact. So how much you talked to the other person on the lease truly is irrelevant. [redacted] is cc'ed here.

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Description: Property Management

Address: 2306 J St. Ste. 201, Sacramento, California, United States, 95816

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