The client contacted me when she received her check and stated she did not receive the paperworkI apologized and said I would send her another copy right awayAs far as I remember I did it shortly after finding outI had been in contact with her and her husband using two different email addresses, so I can't say which email address it was sent toSo since I had not heard from the client since that point I assumed they received everything and we were all setThen today I received an email stating they did not get the paperwork and I responded back in a timely manner and told them I would make sure that had it today and it was sent to them today as promisedThey did not even give me a chance to send the paperwork to them today before filing a complaint
We are currently working with this client to resolve this matter to their satisfactionThey have been paid in full and received all paperwork and were refunded the cost of the clean outThis matter should be resolved fully in the upcoming weekWe have been in contact with with client and communicating with them in this matter
I spoke to the client (Wendy Lemere) the day this complaint was sent on 05/23/There was a big misunderstanding about the situationI had been in contact with her before but I did neglect to inform her about the current situtaion at the facility where we house the off site sales atWhen I spoke
to her on 05/23/I explained to her what the delay was and the reason she had not received a call from me yet was because I did not have a date for her sale as of yetI then told her I would call her again on Friday and I would hopefully at that time would have a date for, but if I didn't have an update I would still call her so she would be awareSo on Friday 05/27/I did speak with the client and at that time I did have a furture date set for the sale that her items would be included inI also spoke to her about an inventory list as wellNormally when we do such large pick ups like that we label all the boxes and items and segregate them in our warehouse so we dont do a physical inventoryWell in this situation the client told me one of our employees did create a list for her and I am in the process of locating that list and sending it to her as soon as it is located
I have always made sure to return the calls of the client when ever she has calledThere were situations she was unaware of and at that time I should have callled to let her know ahead of time and I do apoligize for thatMyself and my staff will make sure if there are any updates or changes with the clients sale we will notify her in a timely manner
Since this was just a misunderstanding and the client is still be service according to the contract we have I would like to see this complaint removedR and S has not broken its contract or violated any part of its contract with the clientWe will ensure improved communication moving forward
We are currently working with this client to resolve this matter to their satisfaction. They have been paid in full and received all paperwork and were refunded the cost of the clean out. This matter should be resolved fully in the upcoming week. We have been in contact with with client and...
The client contacted me when she received her check and stated she did not receive the paperwork. I apologized and said I would send her another copy right away. As far as I remember I did it shortly after finding out. I had been in contact with her and her husband using two different email...
addresses, so I can't say which email address it was sent to. So since I had not heard from the client since that point I assumed they received everything and we were all set. Then today I received an email stating they did not get the paperwork and I responded back in a timely manner and told them I would make sure that had it today and it was sent to them today as promised. They did not even give me a chance to send the paperwork to them today before filing a complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11464462, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Wendy Lemere
The client contacted me when she received her check and stated she did not receive the paperworkI apologized and said I would send her another copy right awayAs far as I remember I did it shortly after finding outI had been in contact with her and her husband using two different email addresses, so I can't say which email address it was sent toSo since I had not heard from the client since that point I assumed they received everything and we were all setThen today I received an email stating they did not get the paperwork and I responded back in a timely manner and told them I would make sure that had it today and it was sent to them today as promisedThey did not even give me a chance to send the paperwork to them today before filing a complaint
We are currently working with this client to resolve this matter to their satisfactionThey have been paid in full and received all paperwork and were refunded the cost of the clean outThis matter should be resolved fully in the upcoming weekWe have been in contact with with client and communicating with them in this matter
called the company to speak with the owner, he was not in
Left urgent message
called the company, the owner Rob was not in, left a message
Will send a certified letter today with all of the unanswered complaints (5)
I spoke to the client (Wendy Lemere) the day this complaint was sent on 05/23/There was a big misunderstanding about the situationI had been in contact with her before but I did neglect to inform her about the current situtaion at the facility where we house the off site sales atWhen I spoke
to her on 05/23/I explained to her what the delay was and the reason she had not received a call from me yet was because I did not have a date for her sale as of yetI then told her I would call her again on Friday and I would hopefully at that time would have a date for, but if I didn't have an update I would still call her so she would be awareSo on Friday 05/27/I did speak with the client and at that time I did have a furture date set for the sale that her items would be included inI also spoke to her about an inventory list as wellNormally when we do such large pick ups like that we label all the boxes and items and segregate them in our warehouse so we dont do a physical inventoryWell in this situation the client told me one of our employees did create a list for her and I am in the process of locating that list and sending it to her as soon as it is located
I have always made sure to return the calls of the client when ever she has calledThere were situations she was unaware of and at that time I should have callled to let her know ahead of time and I do apoligize for thatMyself and my staff will make sure if there are any updates or changes with the clients sale we will notify her in a timely manner
Since this was just a misunderstanding and the client is still be service according to the contract we have I would like to see this complaint removedR and S has not broken its contract or violated any part of its contract with the clientWe will ensure improved communication moving forward
This matter has been resolved and I would like to withdraw the complaint
Thank you for your assistance in this matter
*** ***
We are currently working with this client to resolve this matter to their satisfaction. They have been paid in full and received all paperwork and were refunded the cost of the clean out. This matter should be resolved fully in the upcoming week. We have been in contact with with client and...
communicating with them in this matter.
The client contacted me when she received her check and stated she did not receive the paperwork. I apologized and said I would send her another copy right away. As far as I remember I did it shortly after finding out. I had been in contact with her and her husband using two different email...
addresses, so I can't say which email address it was sent to. So since I had not heard from the client since that point I assumed they received everything and we were all set. Then today I received an email stating they did not get the paperwork and I responded back in a timely manner and told them I would make sure that had it today and it was sent to them today as promised. They did not even give me a chance to send the paperwork to them today before filing a complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11464462, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Wendy Lemere