MsBianca [redacted] ,Thank you for your feedbackWe are more than willing to help you out and give you a better understanding of the proper future steps to take in order to have a much better experience with usFirst and foremost - your payment concern is with a completely different company than oursWe are the dealership who sold you the vehicleYour financing (where you make your payments) is with a financial institution named Chicago AcceptanceMaura is the Finance Manager at that company (entirely separate from ours)For any issues with your automatic payment or payments in general, please reach out to the at and voice your concerns as we are a completely separate entityMoving forward - we are more than happy to help you out with your service issuesWhen you initially bought your SUV, we did indeed repair the ABS light by replacing the ABS ModuleWe never heard back from you or your husband after the repair work was completed so we assumed everything was taken care of properlyIf you guys do not communicate with us, we do not know if something is wrongCommunication is vital and the basis of our businessThe more you can communicate with us, the more we can helpAs for your axle and battery issue: we have a huge service center located at NGreen Bay Road (where you guys purchased your vehicle) and we are more than happy to check out your vehicle to see what issues it may be havingIf the battery keeps draining - please bring it in ASAP so we can get to the bottom of your problem and ensure it does not happen againWe have been in business serving our community since and have over 500,customers! Transparency is the key to our foundation - and we have you can communicate more with us so we can make your purchase a more enjoyable onePlease contact us at and ask for our general manager, Allen, so we can better serve your needsThank you for notifying us on your issuesWe have already tried to reach out twice but are unable to leave you a voicemail as your voicemail box is not set up yet
Good afternoon Connie! My name is Allen L [redacted] and I am the general manager at Wheels of Chicago, IncTo start off, thank you for notifying us about your issues, we look forward to getting everything resolvedOn September 26th, you had purchased a *** Explorer from us, vin #: [redacted] You were a co-buyer with your son, MrMax Q [redacted] Upon purchase, we had acquired financing for you from a financial institution named Chicago Acceptance, LLClocated at [redacted] Chicago, IL Because they were the financing company that funded your loan on the F [redacted] Explorer - they would be the ones to call and get more information regarding the garnishment and the sale of the vehicle (they are a completely separate company)Their direct phone # I [redacted] and the General Finance Manager's name is Maura N [redacted] who's direct extension is I have done the courtesy of reaching out to MrsMaura [redacted] in regards to this matter and have notified her that you are looking to obtain more information on this matterHere is what she was able to share with me:On 12/22/Max had notified [redacted] **at he cannot continue paying for the vehicle (per contract) because he can no longer afford itOn 12/26/2017, both Max and Connie came to Chicago Acceptance, LLC to return the vehicleAt that time, Max stated he was a student and could no longer afford the vehicle, and Connie (Co-buyer) stated she was injured and would be off of work for the next month and could also not help with the paymentChicago Acceptance sold the vehicle on 12/30/for $1,They would not disclose to whom as they are governed by many financial compliance guidelines that restrict them from giving confidential information out to a 3rd partyAgain - they would be more than happy to provide you with all that information as long as you contact them directly [redacted] Ext [redacted] (MrsMaura N [redacted] General Finance Manager)The different from the balance and the amount sold would potentially be what you would be responsible forPlease contact Chicago Acceptance for a more in depth explanation on itThe total deficient balance owed post sale of the explorer was $3,(that is what the bank will be going after in terms of collections)I hope this helps as Maura gave me as much information as she couldPlease contact Chicago Acceptance for more information! Best Regards! Allen L***
Good afternoon Connie! My name is Allen L[redacted] and I am the general manager at Wheels of Chicago, Inc. To start off, thank you for notifying us about your issues, we look forward to getting everything resolved. On September 26th, 2014 you had purchased a 2002 [redacted] Explorer from us, vin #:...
[redacted] You were a co-buyer with your son, Mr. Max Q[redacted]. Upon purchase, we had acquired financing for you from a financial institution named Chicago Acceptance, LLC. located at 6[redacted] Chicago, IL 60657. Because they were the financing company that funded your loan on the 2002 F[redacted] Explorer - they would be the ones to call and get more information regarding the garnishment and the sale of the vehicle (they are a completely separate company). Their direct phone # i[redacted] and the General Finance Manager's name is Maura N[redacted] who's direct extension is 211. I have done the courtesy of reaching out to Mrs. Maura [redacted] in regards to this matter and have notified her that you are looking to obtain more information on this matter. Here is what she was able to share with me:1. On 12/22/2016 Max had notified [redacted]at he cannot continue paying for the vehicle (per contract) because he can no longer afford it. On 12/26/2017, both Max and Connie came to Chicago Acceptance, LLC to return the vehicle. At that time, Max stated he was a student and could no longer afford the vehicle, and Connie (Co-buyer) stated she was injured and would be off of work for the next month and could also not help with the payment. 2. Chicago Acceptance sold the vehicle on 12/30/2016 for $1,000. They would not disclose to whom as they are governed by many financial compliance guidelines that restrict them from giving confidential information out to a 3rd party. Again - they would be more than happy to provide you with all that information as long as you contact them directly[redacted] Ext. [redacted] (Mrs. Maura N[redacted] General Finance Manager). 3. The different from the balance and the amount sold would potentially be what you would be responsible for. Please contact Chicago Acceptance for a more in depth explanation on it. The total deficient balance owed post sale of the explorer was $3,364.10 (that is what the bank will be going after in terms of collections)I hope this helps as Maura gave me as much information as she could. Please contact Chicago Acceptance for more information! Best Regards! Allen L[redacted]
Ms. Bianca [redacted],Thank you for your feedback. We are more than willing to help you out and give you a better understanding of the proper future steps to take in order to have a much better experience with us. First and foremost - your payment concern is with a completely different company than...
ours. We are the dealership who sold you the vehicle. Your financing (where you make your payments) is with a financial institution named Chicago Acceptance. Maura is the Finance Manager at that company (entirely separate from ours). For any issues with your automatic payment or payments in general, please reach out to the at 77.247.4700 and voice your concerns as we are a completely separate entity. Moving forward - we are more than happy to help you out with your service issues. When you initially bought your SUV, we did indeed repair the ABS light by replacing the ABS Module. We never heard back from you or your husband after the repair work was completed so we assumed everything was taken care of properly. If you guys do not communicate with us, we do not know if something is wrong. Communication is vital and the basis of our business. The more you can communicate with us, the more we can help. As for your axle and battery issue: we have a huge service center located at 415 N. Green Bay Road (where you guys purchased your vehicle) and we are more than happy to check out your vehicle to see what issues it may be having. If the battery keeps draining - please bring it in ASAP so we can get to the bottom of your problem and ensure it does not happen again. We have been in business serving our community since 1984 and have over 500,000 customers! Transparency is the key to our foundation - and we have you can communicate more with us so we can make your purchase a more enjoyable one. Please contact us at 773.262.7500 and ask for our general manager, Allen, so we can better serve your needs. Thank you for notifying us on your issues. We have already tried to reach out twice but are unable to leave you a voicemail as your voicemail box is not set up yet.
MsBianca [redacted] ,Thank you for your feedbackWe are more than willing to help you out and give you a better understanding of the proper future steps to take in order to have a much better experience with usFirst and foremost - your payment concern is with a completely different company than oursWe are the dealership who sold you the vehicleYour financing (where you make your payments) is with a financial institution named Chicago AcceptanceMaura is the Finance Manager at that company (entirely separate from ours)For any issues with your automatic payment or payments in general, please reach out to the at and voice your concerns as we are a completely separate entityMoving forward - we are more than happy to help you out with your service issuesWhen you initially bought your SUV, we did indeed repair the ABS light by replacing the ABS ModuleWe never heard back from you or your husband after the repair work was completed so we assumed everything was taken care of properlyIf you guys do not communicate with us, we do not know if something is wrongCommunication is vital and the basis of our businessThe more you can communicate with us, the more we can helpAs for your axle and battery issue: we have a huge service center located at NGreen Bay Road (where you guys purchased your vehicle) and we are more than happy to check out your vehicle to see what issues it may be havingIf the battery keeps draining - please bring it in ASAP so we can get to the bottom of your problem and ensure it does not happen againWe have been in business serving our community since and have over 500,customers! Transparency is the key to our foundation - and we have you can communicate more with us so we can make your purchase a more enjoyable onePlease contact us at and ask for our general manager, Allen, so we can better serve your needsThank you for notifying us on your issuesWe have already tried to reach out twice but are unable to leave you a voicemail as your voicemail box is not set up yet
Good afternoon Connie! My name is Allen L [redacted] and I am the general manager at Wheels of Chicago, IncTo start off, thank you for notifying us about your issues, we look forward to getting everything resolvedOn September 26th, you had purchased a *** Explorer from us, vin #: [redacted] You were a co-buyer with your son, MrMax Q [redacted] Upon purchase, we had acquired financing for you from a financial institution named Chicago Acceptance, LLClocated at [redacted] Chicago, IL Because they were the financing company that funded your loan on the F [redacted] Explorer - they would be the ones to call and get more information regarding the garnishment and the sale of the vehicle (they are a completely separate company)Their direct phone # I [redacted] and the General Finance Manager's name is Maura N [redacted] who's direct extension is I have done the courtesy of reaching out to MrsMaura [redacted] in regards to this matter and have notified her that you are looking to obtain more information on this matterHere is what she was able to share with me:On 12/22/Max had notified [redacted] **at he cannot continue paying for the vehicle (per contract) because he can no longer afford itOn 12/26/2017, both Max and Connie came to Chicago Acceptance, LLC to return the vehicleAt that time, Max stated he was a student and could no longer afford the vehicle, and Connie (Co-buyer) stated she was injured and would be off of work for the next month and could also not help with the paymentChicago Acceptance sold the vehicle on 12/30/for $1,They would not disclose to whom as they are governed by many financial compliance guidelines that restrict them from giving confidential information out to a 3rd partyAgain - they would be more than happy to provide you with all that information as long as you contact them directly [redacted] Ext [redacted] (MrsMaura N [redacted] General Finance Manager)The different from the balance and the amount sold would potentially be what you would be responsible forPlease contact Chicago Acceptance for a more in depth explanation on itThe total deficient balance owed post sale of the explorer was $3,(that is what the bank will be going after in terms of collections)I hope this helps as Maura gave me as much information as she couldPlease contact Chicago Acceptance for more information! Best Regards! Allen L***
Good afternoon Connie! My name is Allen L[redacted] and I am the general manager at Wheels of Chicago, Inc. To start off, thank you for notifying us about your issues, we look forward to getting everything resolved. On September 26th, 2014 you had purchased a 2002 [redacted] Explorer from us, vin #:...
[redacted] You were a co-buyer with your son, Mr. Max Q[redacted]. Upon purchase, we had acquired financing for you from a financial institution named Chicago Acceptance, LLC. located at 6[redacted] Chicago, IL 60657. Because they were the financing company that funded your loan on the 2002 F[redacted] Explorer - they would be the ones to call and get more information regarding the garnishment and the sale of the vehicle (they are a completely separate company). Their direct phone # i[redacted] and the General Finance Manager's name is Maura N[redacted] who's direct extension is 211. I have done the courtesy of reaching out to Mrs. Maura [redacted] in regards to this matter and have notified her that you are looking to obtain more information on this matter. Here is what she was able to share with me:1. On 12/22/2016 Max had notified [redacted]at he cannot continue paying for the vehicle (per contract) because he can no longer afford it. On 12/26/2017, both Max and Connie came to Chicago Acceptance, LLC to return the vehicle. At that time, Max stated he was a student and could no longer afford the vehicle, and Connie (Co-buyer) stated she was injured and would be off of work for the next month and could also not help with the payment. 2. Chicago Acceptance sold the vehicle on 12/30/2016 for $1,000. They would not disclose to whom as they are governed by many financial compliance guidelines that restrict them from giving confidential information out to a 3rd party. Again - they would be more than happy to provide you with all that information as long as you contact them directly[redacted] Ext. [redacted] (Mrs. Maura N[redacted] General Finance Manager). 3. The different from the balance and the amount sold would potentially be what you would be responsible for. Please contact Chicago Acceptance for a more in depth explanation on it. The total deficient balance owed post sale of the explorer was $3,364.10 (that is what the bank will be going after in terms of collections)I hope this helps as Maura gave me as much information as she could. Please contact Chicago Acceptance for more information! Best Regards! Allen L[redacted]
Ms. Bianca [redacted],Thank you for your feedback. We are more than willing to help you out and give you a better understanding of the proper future steps to take in order to have a much better experience with us. First and foremost - your payment concern is with a completely different company than...
ours. We are the dealership who sold you the vehicle. Your financing (where you make your payments) is with a financial institution named Chicago Acceptance. Maura is the Finance Manager at that company (entirely separate from ours). For any issues with your automatic payment or payments in general, please reach out to the at 77.247.4700 and voice your concerns as we are a completely separate entity. Moving forward - we are more than happy to help you out with your service issues. When you initially bought your SUV, we did indeed repair the ABS light by replacing the ABS Module. We never heard back from you or your husband after the repair work was completed so we assumed everything was taken care of properly. If you guys do not communicate with us, we do not know if something is wrong. Communication is vital and the basis of our business. The more you can communicate with us, the more we can help. As for your axle and battery issue: we have a huge service center located at 415 N. Green Bay Road (where you guys purchased your vehicle) and we are more than happy to check out your vehicle to see what issues it may be having. If the battery keeps draining - please bring it in ASAP so we can get to the bottom of your problem and ensure it does not happen again. We have been in business serving our community since 1984 and have over 500,000 customers! Transparency is the key to our foundation - and we have you can communicate more with us so we can make your purchase a more enjoyable one. Please contact us at 773.262.7500 and ask for our general manager, Allen, so we can better serve your needs. Thank you for notifying us on your issues. We have already tried to reach out twice but are unable to leave you a voicemail as your voicemail box is not set up yet.