River Front Chrysler Jeep, Inc

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
Sir,
I don't know who makes the soft top for the Wranglers for JeepWe believe it used to be *** But, again, I don't know who it
is currentlyNow, the price on the soft top that you have picked up is $1,That top is the one you are saying isn't the one you wantThe price on the sunrider softtop is $1,Now, unfortunately, the pricing would be more because it doesn't come directly from JeepWe explained that we would take care of the difference on the top that we ordered for youThe sunrider softtop was going to be more money and unfortunately wasn't available by doing a dealer locateBut, we were able to order the proper Jeep from the factory with the sunrider topBut, it was agreed to locate that vehicle with the specific options you wanted
We apologize you weren't 100% happy with the top that was supplied to youIf you haven't opened the boxes, we would be happy to take that top back and have you pay the difference in the two topsPlease, let me know if you would like to do that!
Sincerely,
*** ***
General Sales Manager
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think you are missing my pointI agreed to a price with your dealership and placed a deposit on the vehicleYou were unable to locate it with the dual top but when talking with the salesman I told him to order the top that went with the groupHe replied that it would cost me $extra for the difference in the topHe eventually agreed the dealership would assume the $At that time I was under the understanding that the top that was due with the Dual top group was being ordered
Now to use your responseThe dual top group is $The hard top is $995, leaving a difference of $The price of the vehicle was increased by your dealership by $without causeUsing your response about cost and price I should be owed $which would cover the cost you are telling me that I would need to pay for the topI have not taken the top you gave me out of the packageI did, however, cut the packing straps to examine the top to see which one it was, but it has not been removed from the package
I am just asking for the top I paid for
Final Consumer Response /* (3000, 13, 2015/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I, honestly, don't understand what the additional $is referring toI believe that when we weren't able to find the exact vehicle that you were looking for through doing a dealer locate, we found a vehicle that didn't have the dual top and it had $more equipment on itTherefore, you paid for the additional equipment on the vehicleUnfortunately, we don't always find the exact vehicle that someone is looking forSometimes, its just a different colorBut, sometimes its add'l equipment and sometimes its less equipment and the purchase price would be lessBut, in your case you had to pay for add'l equipment ($700) and still wanted a soft top which wasn't included on the car we found for youUnfortunately, by factory ordering the vehicle there would have been a substantial wait
Now, the car that we found versus the car you wanted originally did NOT have a soft top and had add'l equipment with a cost of $The salesperson explained to you that we could get you a softtop from our Parts Dept through Mopar and that charge would be an additional $It has nothing to do with the extra equipment that was already on the carBut, that sunrider top is an additional chargeWhich is what we have been saying all along
Sir, we have done everything we could have to get you the vehicle you wanted instead of ordering the vehicle directly from ChryslerBut, unfortunately, the sunrider softtop that comes from Chrysler in the Dual Top Group wasn't included in the softtop that we ordered directly from our Parts DeptWe would be able to swap out those boxes as long as they are unopenedBut, unfortunately, there *** be an additional charge for the sunrider soft top, if that what you wantPlease advise us what you would like to doThanks in advance for your understanding
Final Business Response /* (4000, 16, 2015/09/11) */
I, honestly, don't understand what the additional $is referring toI believe that when we weren't able to find the exact vehicle that you were looking for through doing a dealer locate, we found a vehicle that didn't have the dual top and it had $more equipment on itTherefore, you paid for the additional equipment on the vehicleUnfortunately, we don't always find the exact vehicle that someone is looking forSometimes, its just a different colorBut, sometimes its add'l equipment and sometimes its less equipment and the purchase price would be lessBut, in your case you had to pay for add'l equipment ($700) and still wanted a soft top which wasn't included on the car we found for youUnfortunately, by factory ordering the vehicle there would have been a substantial wait
Now, the car that we found versus the car you wanted originally did NOT have a soft top and had add'l equipment with a cost of $The salesperson explained to you that we could get you a softtop from our Parts Dept through Mopar and that charge would be an additional $It has nothing to do with the extra equipment that was already on the carBut, that sunrider top is an additional chargeWhich is what we have been saying all along
Sir, we have done everything we could have to get you the vehicle you wanted instead of ordering the vehicle directly from ChryslerBut, unfortunately, the sunrider softtop that comes from Chrysler in the Dual Top Group wasn't included in the softtop that we ordered directly from our Parts DeptWe would be able to swap out those boxes as long as they are unopenedBut, unfortunately, there will be an additional charge for the sunrider soft top, if that what you wantPlease advise us what you would like to doThanks in advance for your understanding

Initial Business Response /* (1000, 10, 2015/04/08) */
Mr& Mrs*** are absolutely correct in their statement that the vehicle is shutting off while drivingOur Service Department is working directly with the Engineers at Chrysler to fix the vehicle of its issueWe have provided the ***'s
with a vehicle while the vehicle is in our service centerWe are also working with Chrysler to see if we can trade the ***'s out of their vehicle and to satisfy them 100%Thank you, *** *** XXX-XXX-XXXX

We met with MrTuesday July 12th and we discussed his concernsI checked the vehicle for in the concerns he listed and the vehicle is operating normally. We are currently in the process of assisting Mr*** with discussions he is having with Chrysler in regards to an **tended
warranty and he agreed that we would continue to work together in the future

Mr***
*
Thank you for your response.
Unfortunately, according to Chrysler and their instructions with the recall for the trailer hitch, there is no need to remove and/or loosen the rear wheels or lug nuts. So, honestly, we never touched your rear wheels while replacing your old trailer hitch with a new one from Chrysler.
The seat was removed and put back into place and everything was noted working properly at the time when we performed the recall for the seat heating elements. I would imagine that when the seat was moved when you reentered the vehicle after performing the jobs and somehow got pinched. We apologize that we didn't have the forward thinking to get the wire out of the way for you to allow for an easier seat adjustment and hope there wasn't too much work involved to move that cable
As far as, your oil leaks. Traditionally, there are usually multiple oil leaks coming from year old vehicles and, honestly, we don't feel these are "safety concerns". The one safety concern that we did see with your Grand Cherokee, and it was declined at 1:23PM, is the right rear axle seal is leaking and needs to be addressed. We did NOT remove the wheels and we're able to do a visual inspection of the axle seals when the vehicle was in the air and replacing the trailer hitch. We told you about the axle seal and you, unfortunately, declined the repair
Again, we apologize for any inconvenience you have had during our servicing of your vehicle! We strive to make 100% of our customers happy and, unfortunately, can't make everyone as happy as we want them to be. We trust you will continue using whomever you have been using to fix and handle all your automotive needs and wish you all the best! But, please, have the right rear axle seal fixed before it soaks your rear brake shoes and hurts the performance of your brakes!
Sincerely,
*** ***
General Manager

Tell us why hereRE: ***
I WORKED WITH MR *** AND MADE NUMEROUS CALLS TO CORPOFFICE ON HIS BEHALF TO *** AT EXT*** TO HELP GET AN EXTENED WARRANTY AT NO COSTHE DID RECIEVE THIS POLICY AT NO COST
I MET MR *** WHEN HE PICKED UP HIS CAR , WE SHOOK HANDS WE WENT OVER THE EXTENDED WARRANTY THAT WAS PROVIDED TO HIM HE THANKED ME AND SAID THAT HE WOULD DROP THE COMPLAINT
HE CALLED ME LATER IN THE DAY AND STATED AFTER DRIVING HIS JEEP AN EXTENSIVE PERIOD OF TIME AND WAS HAVING ISSUES.HE STATEED NOW THAT HE HAD A WARRANTY HE WOULD HAVE IT TOWED BACK IN WE AGREED
IT HAS BEEN OVER A WEEKS TIME AND I HAVE BEEN TRYING TO REACH OUT TO MR*** VIA PHONE DAILY AND HAVE NOT BEEN ABLE TO REACH HIME AND HAVE LEFT NUMEROUS MESSAGES WITHOUT ANY RETURN CALLS
*** ***
SERVICE MANAGER , RIVERFRONT CHRYSLER ,JEEP ,DODGE AND RAM
*** ***

When performing recall J14, heated seat elements, the motor for the lumbar support is not part of the repair. You remove the seat from the vehicle, remove the seat cover, replace the heating element, and reinstall seat cover. When the repair is complete the seat in reinstalled in the
vehicleThe lumbar component is not touched during this process. This vehicle is years old and has 152K miles. It is quite common for the motor to go bad if the lumbar has been sitting in the same position and not been activated for a very long time. The motor can seize up and no longer function
When performing recall N47, we did not remove the rear wheels. It is not necessary to remove the wheels in order to perform the recall
If the oil pressure sending unit was leaking at the time the vehicle was in for service, our technician certainly would have noticed as the leak would have been substantial when the vehicles was up on our lift
Our multi point inspection covers certain safety and wear itemsThis is a complimentary service that does not include diagnostic procedures. Oil leaks, coolant leaks, or electric component failures, just to name a few, would require additional diagnostic tests which come with a diagnostic charge

Complaint: [redacted]
I am rejecting this response because: The claims by the business are false. I have successfully repaired the lumbar adjustment mechanism myself. The problem was caused by the cable which operated the lumbar mechanism being kinked or pinched. The motor operates correctly. If sufficient troubleshooting was done at the time of re-inspection, the technician would have noticed the problem and also the lack of problem with the motor. As far as the claims regarding exceeding the torque specs on my rear wheels, they are also being deceitful. The wheels were removed by the technician when this service was performed and overtightened. The front wheels were properly torqued after the service and only the rear wheels had problems. No other shop or mechanic has touched this vehicle, so no one else could have done this. If they claim that their multipoint inspection does not include inspecting for oil leaks, or in my case they missed the leak I have nothing to add. The leak is fixed and I would never rely on any business to inspect my vehicle. Other consumers may not be in my situation.Other consumers should have fair warning about these practices by this business. Their lack of taking responsibility for these actions and dismissing my claim is proof of their careless business practices. I have a background in automotive repair and am lucky enough to be able to perform all maintenance and repair on my own vehicles. Other consumers do not and deserve to be warned about this shop and their management.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:After getting the warranty from corporate I picked me Jeep up from riverfront and they told me everything was running perfectly fine an there was nothing wrong with my Jeep. For the third time, I left their shop and within 45 minutes my Jeep was broken down and being towed, but not to river front this time. Never again will I bring a vehicle to them.
Sincerely,
[redacted]