Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] contacted me yesterday and informed me they are reaching out to the dealer concerning this matterI no longer desire to correspond with River Oaks, their comments are not factual and I find them dishonest and uncaring
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Upon my initial conversation with the salesperson, I never received an information sheet with an explanation of what was going to be done to my vehicle I never signed any document authorizing Jeep River Oaks to work on my vehicle The only paper I signed was the receipt The sales person estimated charges without any written justification of charges The dealership told me the technician wanted to charge me hours of labor I hired a mobile mechanic who completed the job in front of me in approximately minutes [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Customer requested diagnosis on vehicle.Advisor advised customer of checkout time and chargesCustomer agreed and signed her authorization on write up sheetTechnician diagnosed repairs and gave estimate to AdvisorAdvisor advised customer of charges for repairs including parts and labor Customer approved the repairs When it was time for payment, customer had an issue with the parts being only and labor being Customer issue was why the part cheaper than laborExplained to customer our hourly rate is per hour and the labor includes diagnosis of 1hr and the repair was 2hrsCustomer still couldn't understand why labor is more than partsExplained to customer several times that parts has no bearing on laborgave her example of a battery replacementBattery is and labor is Customer wanted to speak to another manager besides myself and he was in a meetingShe also wanted to speak with the GM and I told her he wasn't on the premisesI offered the customer 10% off labor and parts and she declinedShe also demanded that she spoke with her attorney and he said I needed to give her a rental car until this was resolvedCustomer requested to speak with another manager as well and he explained to her that the price of the part has no bearing on the labor I finally told the customer, I will remove the part off her vehicle and she would only pay for the diagnosis and customer agreed for us to remove the part and she will take it elsewhere for repairsWe advised the cashiers to accept only a cash payment because we didn't want her to dispute the charges if she were to use a credit card or stop payment on a check For financial protection for the dealership we would only accept cash payment from Ms***
Service Manager will reach out to customer and review the tow expense for a possible resolutionNeed to verify the phone number and email is correct on complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It appears the business did not
read the complete complaintThe point is *** sent an alert notifying the
dealers that they will pay for rentals for customers having to leave their
vehicles due to recall servicesRiver Oaks did not want to honor those alerts
and treated me very rudelyI submit this complaint on my behalf and on the
behalf of all the past and future customers that will have to bring their cars
in due to no fault of their own (RECALLS)River Oaks should show the same
interest and respect for customers using their service department that they
show when they are trying to sale a car to that customerI feel it is the dealer’s
responsibility to work out their differences with *** and not cause stress
on their customers due to their lack of knowledge of the recall rules and
alerts
Service Manager would like to extend an apology to our customer for any behavior or attitude she perceived as rude or uncaringI appreciate all customer feedback, for it is a vital indicator on issues that may be unseen that needs review and correctingI feel we should have done a better job explaining how rentals may be issued for recall and warranty repairs. There are specific guidelines that must be followed that even the *** Customer Assistance Center will not be able to assess due to the vehicle not being in their possession.The average repair time for all three recall is over hoursI'm glad to hear that it was done under that timeIf during that time problems arise, part availability or vehicle would rendered inoperable, I would have gratefully authorized alternate transportation to mitigate the inconvenience. *** Corporation offers a variety of extended service contracts called *** *** ***I mention this for friendly FYI since it covers a large portion of daily rental expense that might be incurred during routine warranty repairsIt even covers day rental if you just need a part of day to run errands while your vehicle is in for basic maintenancePlease accept my personal apology,Joseph L***Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have decided to end the
communicationIt appears the company still does not have the facts, i.e. they
kept my vehicle for days NOT hours
I was told and so was the Customer Service Rep that they would need my car
through the weekendI dropped my car off on Friday morning and didn't receive
a call until 11:am on Monday that it was ready for pick-upThe last time I
checked that was more than hoursI pray the next customer will be treated better
Customer will not receive refundCustomer was given the diagnosis of the repairs which was stated on her invoice that was given to the customerCustomer agreed to pay check out time(diagnosis) and signed her signature on the write up agreeing on the charges for diagnosing the repair and declining the repair
Although the business did not respond to this complaint, the consumer called to let the Revdex.com know the complaint has been resolved. Medical Services of America contacted the consumer and apologized.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] contacted me yesterday and informed me they are reaching out to the dealer concerning this matter. I no longer desire to correspond with River Oaks, their comments are not factual and I find them dishonest and uncaring.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Upon my initial conversation with the salesperson, I never received an information sheet with an explanation of what was going to be done to my vehicle. I never signed any document authorizing Jeep River Oaks to work on my vehicle. The only paper I signed was the receipt. The sales person estimated charges without any written justification of charges. The dealership told me the technician wanted to charge me 4 hours of labor. I hired a mobile mechanic who completed the job in front of me in approximately 15 minutes.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Customer requested diagnosis on vehicle. .Advisor advised customer of checkout time and charges. Customer agreed and signed her authorization on write up sheet. Technician diagnosed repairs and gave estimate to Advisor. Advisor advised customer of charges for repairs including parts and labor....
Customer approved the repairs . When it was time for payment, customer had an issue with the parts being only 60.00 and labor being 449.85. Customer issue was why the part cheaper than labor. Explained to customer our hourly rate is 149.95 per hour and the labor includes diagnosis of 1hr and the repair was 2hrs. Customer still couldn't understand why labor is more than parts. Explained to customer several times that parts has no bearing on labor.. gave her example of a battery replacement. Battery is 206.00 and labor is 74.98. Customer wanted to speak to another manager besides myself and he was in a meeting. She also wanted to speak with the GM and I told her he wasn't on the premises. I offered the customer 10% off labor and parts and she declined. She also demanded that she spoke with her attorney and he said I needed to give her a rental car until this was resolved. Customer requested to speak with another manager as well and he explained to her that the price of the part has no bearing on the labor. I finally told the customer, I will remove the part off her vehicle and she would only pay for the diagnosis and customer agreed for us to remove the part and she will take it elsewhere for repairs. We advised the cashiers to accept only a cash payment because we didn't want her to dispute the charges if she were to use a credit card or stop payment on a check. For financial protection for the dealership we would only accept cash payment from Ms. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] contacted me yesterday and informed me they are reaching out to the dealer concerning this matterI no longer desire to correspond with River Oaks, their comments are not factual and I find them dishonest and uncaring
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Upon my initial conversation with the salesperson, I never received an information sheet with an explanation of what was going to be done to my vehicle I never signed any document authorizing Jeep River Oaks to work on my vehicle The only paper I signed was the receipt The sales person estimated charges without any written justification of charges The dealership told me the technician wanted to charge me hours of labor I hired a mobile mechanic who completed the job in front of me in approximately minutes [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Customer requested diagnosis on vehicle.Advisor advised customer of checkout time and chargesCustomer agreed and signed her authorization on write up sheetTechnician diagnosed repairs and gave estimate to AdvisorAdvisor advised customer of charges for repairs including parts and labor Customer approved the repairs When it was time for payment, customer had an issue with the parts being only and labor being Customer issue was why the part cheaper than laborExplained to customer our hourly rate is per hour and the labor includes diagnosis of 1hr and the repair was 2hrsCustomer still couldn't understand why labor is more than partsExplained to customer several times that parts has no bearing on laborgave her example of a battery replacementBattery is and labor is Customer wanted to speak to another manager besides myself and he was in a meetingShe also wanted to speak with the GM and I told her he wasn't on the premisesI offered the customer 10% off labor and parts and she declinedShe also demanded that she spoke with her attorney and he said I needed to give her a rental car until this was resolvedCustomer requested to speak with another manager as well and he explained to her that the price of the part has no bearing on the labor I finally told the customer, I will remove the part off her vehicle and she would only pay for the diagnosis and customer agreed for us to remove the part and she will take it elsewhere for repairsWe advised the cashiers to accept only a cash payment because we didn't want her to dispute the charges if she were to use a credit card or stop payment on a check For financial protection for the dealership we would only accept cash payment from Ms***
Dealer has attempted to reach out to the customer todayLeft message to review and perhaps resolve the issue
Service Manager will reach out to customer and review the tow expense for a possible resolutionNeed to verify the phone number and email is correct on complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It appears the business did not
read the complete complaintThe point is *** sent an alert notifying the
dealers that they will pay for rentals for customers having to leave their
vehicles due to recall servicesRiver Oaks did not want to honor those alerts
and treated me very rudelyI submit this complaint on my behalf and on the
behalf of all the past and future customers that will have to bring their cars
in due to no fault of their own (RECALLS)River Oaks should show the same
interest and respect for customers using their service department that they
show when they are trying to sale a car to that customerI feel it is the dealer’s
responsibility to work out their differences with *** and not cause stress
on their customers due to their lack of knowledge of the recall rules and
alerts
Service Manager would like to extend an apology to our customer for any behavior or attitude she perceived as rude or uncaringI appreciate all customer feedback, for it is a vital indicator on issues that may be unseen that needs review and correctingI feel we should have done a better job explaining how rentals may be issued for recall and warranty repairs. There are specific guidelines that must be followed that even the *** Customer Assistance Center will not be able to assess due to the vehicle not being in their possession.The average repair time for all three recall is over hoursI'm glad to hear that it was done under that timeIf during that time problems arise, part availability or vehicle would rendered inoperable, I would have gratefully authorized alternate transportation to mitigate the inconvenience. *** Corporation offers a variety of extended service contracts called *** *** ***I mention this for friendly FYI since it covers a large portion of daily rental expense that might be incurred during routine warranty repairsIt even covers day rental if you just need a part of day to run errands while your vehicle is in for basic maintenancePlease accept my personal apology,Joseph L***Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have decided to end the
communicationIt appears the company still does not have the facts, i.e. they
kept my vehicle for days NOT hours
I was told and so was the Customer Service Rep that they would need my car
through the weekendI dropped my car off on Friday morning and didn't receive
a call until 11:am on Monday that it was ready for pick-upThe last time I
checked that was more than hoursI pray the next customer will be treated better
Customer will not receive refundCustomer was given the diagnosis of the repairs which was stated on her invoice that was given to the customerCustomer agreed to pay check out time(diagnosis) and signed her signature on the write up agreeing on the charges for diagnosing the repair and declining the repair
*** will not provide loaners for recalls however being rude will be addressed to managers
Although the business did not respond to this complaint, the consumer called to let the Revdex.com know the complaint has been resolved. Medical Services of America contacted the consumer and apologized.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] contacted me yesterday and informed me they are reaching out to the dealer concerning this matter. I no longer desire to correspond with River Oaks, their comments are not factual and I find them dishonest and uncaring.
the factory dose not provide loaners while cars are having recalls
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Upon my initial conversation with the salesperson, I never received an information sheet with an explanation of what was going to be done to my vehicle. I never signed any document authorizing Jeep River Oaks to work on my vehicle. The only paper I signed was the receipt. The sales person estimated charges without any written justification of charges. The dealership told me the technician wanted to charge me 4 hours of labor. I hired a mobile mechanic who completed the job in front of me in approximately 15 minutes.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Customer requested diagnosis on vehicle. .Advisor advised customer of checkout time and charges. Customer agreed and signed her authorization on write up sheet. Technician diagnosed repairs and gave estimate to Advisor. Advisor advised customer of charges for repairs including parts and labor....
Customer approved the repairs . When it was time for payment, customer had an issue with the parts being only 60.00 and labor being 449.85. Customer issue was why the part cheaper than labor. Explained to customer our hourly rate is 149.95 per hour and the labor includes diagnosis of 1hr and the repair was 2hrs. Customer still couldn't understand why labor is more than parts. Explained to customer several times that parts has no bearing on labor.. gave her example of a battery replacement. Battery is 206.00 and labor is 74.98. Customer wanted to speak to another manager besides myself and he was in a meeting. She also wanted to speak with the GM and I told her he wasn't on the premises. I offered the customer 10% off labor and parts and she declined. She also demanded that she spoke with her attorney and he said I needed to give her a rental car until this was resolved. Customer requested to speak with another manager as well and he explained to her that the price of the part has no bearing on the labor. I finally told the customer, I will remove the part off her vehicle and she would only pay for the diagnosis and customer agreed for us to remove the part and she will take it elsewhere for repairs. We advised the cashiers to accept only a cash payment because we didn't want her to dispute the charges if she were to use a credit card or stop payment on a check. For financial protection for the dealership we would only accept cash payment from Ms. [redacted]
Unfortunately, it is company policy to review payment prior to vehicle delivery. We do not accept check copies, etc, as form of payment.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]