Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10421123, and have determined that this proposed action would not resolve my complaint
As I have mentioned in my complaint, my son was there for almost a day waiting for the repair/diagnosticBut, the service manager told my son that they cannot recreate the symptomAlthough the business said the car was in the technician for 3/of an hour but I could guarantee that the technician didn't spent minutes of driving the car on highway speed to reproduce the symptom.Besides, the service manager blankly told my son that they do not have the time to test the car to reproduce the symptomSo, he gave a statement to my son that if any problem to the car that is related to transmission, he will replace or repair it Come on, I have extended warranty to the vehicle and what do I need to get this fixed?
Regards,*** **
suggestions;If the vehicle is close to our dealer (safe driving distance) please return it to us to recheck the conditionOr take the vehicle to the nearest authorized Chrysler dealer for them to check and make any necessary repairs.Based on the current time/mileage on the vehicle, there is still mo and 64,miles left on the factory power train warranty, zero deductible, which covers transmissions for workmanship failuresBeyond that there is an active Chrysler Service contract good til July for 70,miles, $deductible, that would cover a day rental for up to days during the time the vehicle is in the dealer while getting repairsThe vehicle and extended warranty was purchased from the customer's selli** dealer, NW DodgeThe warranty follows the vehicle and can be used at any Chrysler dealer within the USA for customers traveling or movingRoadside assistance will tow only to the nearest Authorized dealer in the areaFor a list of authorized dealers in the area, contact Chrysler customer assistance center at 1-800-992-1997.Thank You,
The service department would like to sincerely apologize for any inconvenience we have caused our customer. Our goal is to be able to diagnose and fix cars promptly and efficiently as they arrive. Our records show the vehicle was in the techs possession for over 3/4 of an hour, which is ample time...
to duplicate most conditions. If a technician cannot duplicate the customer's complaint or detect any diagnostic active or stored codes, we will return the vehicle back to the owner. We hope the customer understands and will take the vehicle to the nearest authorized Chrysler dealer for diagnostics or repairs.Thank You,[redacted]
Customer bought car as is no warranty, and took car to there mechanic to have check out before purchase.River Oaks told them as no warranty at time of purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10421123, and have determined that this proposed action would not resolve my complaint
As I have mentioned in my complaint, my son was there for almost a day waiting for the repair/diagnosticBut, the service manager told my son that they cannot recreate the symptomAlthough the business said the car was in the technician for 3/of an hour but I could guarantee that the technician didn't spent minutes of driving the car on highway speed to reproduce the symptom.Besides, the service manager blankly told my son that they do not have the time to test the car to reproduce the symptomSo, he gave a statement to my son that if any problem to the car that is related to transmission, he will replace or repair it Come on, I have extended warranty to the vehicle and what do I need to get this fixed?
Regards,*** **
suggestions;If the vehicle is close to our dealer (safe driving distance) please return it to us to recheck the conditionOr take the vehicle to the nearest authorized Chrysler dealer for them to check and make any necessary repairs.Based on the current time/mileage on the vehicle, there is still mo and 64,miles left on the factory power train warranty, zero deductible, which covers transmissions for workmanship failuresBeyond that there is an active Chrysler Service contract good til July for 70,miles, $deductible, that would cover a day rental for up to days during the time the vehicle is in the dealer while getting repairsThe vehicle and extended warranty was purchased from the customer's selli** dealer, NW DodgeThe warranty follows the vehicle and can be used at any Chrysler dealer within the USA for customers traveling or movingRoadside assistance will tow only to the nearest Authorized dealer in the areaFor a list of authorized dealers in the area, contact Chrysler customer assistance center at 1-800-992-1997.Thank You,
The service department would like to sincerely apologize for any inconvenience we have caused our customer. Our goal is to be able to diagnose and fix cars promptly and efficiently as they arrive. Our records show the vehicle was in the techs possession for over 3/4 of an hour, which is ample time...
to duplicate most conditions. If a technician cannot duplicate the customer's complaint or detect any diagnostic active or stored codes, we will return the vehicle back to the owner. We hope the customer understands and will take the vehicle to the nearest authorized Chrysler dealer for diagnostics or repairs.Thank You,[redacted]
Customer bought car as is no warranty, and took car to there mechanic to have check out before purchase.River Oaks told them as no warranty at time of purchase