We received an email from Mr [redacted] on 6/30/ We responded back with the following email:Dear [redacted] :Thank you for taking the time to write us regarding the experience you had with JOHNSONVILLE® Premium Smoked Sausage PackAt JOHNSONVILLE®, we strive to produce sausage of only the highest quality and become very concerned if this quality has not been passed on to a customer.From the Sell by date as indicated in your email, it was not beyond our recommended shelf life for freshness It sounds as though the package may have been improperly sealed or temperature abused To ensure you are receiving product of only the highest quality at the time of purchase, we suggest the packaging film on our cooked/smoked products be tightly sealed around the sausage, and that the expiration date on the package has not yet expired.We appreciate you bringing this matter to our attention If you would not have contacted us, we might have lost you as a valued customer without knowing why Please feel free to contact us with any other questions and/or concerns that you may have in the future.In order to send replacement coupons for both packages we will need some form of proof of purchaseYou can send in both UPC labels or the receipt as proof of purchase in the self addressed envelope we are sending to your mailing addressOnce they are received we would be able to send you the replacement coupons.Sincerely, [redacted] ***Consumer Relations DepartmentPlease do not respond to this e-mail If you have any further questions, please contact us at ###-###-#### between 8:A.Mand 6:P.MCST or visit us again at www.johnsonville.com When contacting us, please reference contact no [redacted] AAccording to our records the self addressed stamped envelope was also mailed out to Mr [redacted] to make it easy for him to fulfill our request[redacted]
I don"t have no receipts at this moment Labor Day holidays all items have been toss around I hope the company does honor their offer and replace package with coupon would be adequate[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[redacted],We have searched all of our records and cannot find any evidence that we received product labels and a letter from you. Is it possible to obtain a receipt for this product? Often grocery stores are able to pull up customer purchase history. If you can obtain a...
receipt we would be happy to send you a full refund. We strive to produce a product of high quality, and are sorry that you were not satisfied with the product you purchased. If you cannot obtain a receipt we will be happy to send you some replacement coupons.Thank you,[redacted]Consumer Relations CoordinatorJohnsonville Sausage?
We received an email from Mr. [redacted] on 6/30/15. We responded back with the following email:Dear [redacted]:Thank you for taking the time to write us regarding the experience you had with JOHNSONVILLE® Premium Smoked Sausage 2 Pack. At JOHNSONVILLE®, we strive to produce sausage of only the highest...
quality and become very concerned if this quality has not been passed on to a customer.From the Sell by date as indicated in your email, it was not beyond our recommended shelf life for freshness. It sounds as though the package may have been improperly sealed or temperature abused. To ensure you are receiving product of only the highest quality at the time of purchase, we suggest the packaging film on our cooked/smoked products be tightly sealed around the sausage, and that the expiration date on the package has not yet expired.We appreciate you bringing this matter to our attention. If you would not have contacted us, we might have lost you as a valued customer without knowing why. Please feel free to contact us with any other questions and/or concerns that you may have in the future.In order to send replacement coupons for both packages we will need some form of proof of purchase. You can send in both UPC labels or the receipt as proof of purchase in the self addressed envelope we are sending to your mailing address. Once they are received we would be able to send you the replacement coupons.Sincerely,[redacted]Consumer Relations DepartmentPlease do not respond to this e-mail. If you have any further questions, please contact us at ###-###-#### between 8:00 A.M. and 6:00 P.M. CST or visit us again at www.johnsonville.com. When contacting us, please reference contact no. [redacted]A. According to our records the self addressed stamped envelope was also mailed out to Mr. [redacted] to make it easy for him to fulfill our request.[redacted]
We received an email from Mr [redacted] on 6/30/ We responded back with the following email:Dear [redacted] :Thank you for taking the time to write us regarding the experience you had with JOHNSONVILLE® Premium Smoked Sausage PackAt JOHNSONVILLE®, we strive to produce sausage of only the highest quality and become very concerned if this quality has not been passed on to a customer.From the Sell by date as indicated in your email, it was not beyond our recommended shelf life for freshness It sounds as though the package may have been improperly sealed or temperature abused To ensure you are receiving product of only the highest quality at the time of purchase, we suggest the packaging film on our cooked/smoked products be tightly sealed around the sausage, and that the expiration date on the package has not yet expired.We appreciate you bringing this matter to our attention If you would not have contacted us, we might have lost you as a valued customer without knowing why Please feel free to contact us with any other questions and/or concerns that you may have in the future.In order to send replacement coupons for both packages we will need some form of proof of purchaseYou can send in both UPC labels or the receipt as proof of purchase in the self addressed envelope we are sending to your mailing addressOnce they are received we would be able to send you the replacement coupons.Sincerely, [redacted] ***Consumer Relations DepartmentPlease do not respond to this e-mail If you have any further questions, please contact us at ###-###-#### between 8:A.Mand 6:P.MCST or visit us again at www.johnsonville.com When contacting us, please reference contact no [redacted] AAccording to our records the self addressed stamped envelope was also mailed out to Mr [redacted] to make it easy for him to fulfill our request[redacted]
I don"t have no receipts at this moment Labor Day holidays all items have been toss around I hope the company does honor their offer and replace package with coupon would be adequate[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Katrina,We apologize for your experience. We will be happy to send coupons to replace the product you purchased.Kirsten
[redacted],We have searched all of our records and cannot find any evidence that we received product labels and a letter from you. Is it possible to obtain a receipt for this product? Often grocery stores are able to pull up customer purchase history. If you can obtain a...
receipt we would be happy to send you a full refund. We strive to produce a product of high quality, and are sorry that you were not satisfied with the product you purchased. If you cannot obtain a receipt we will be happy to send you some replacement coupons.Thank you,[redacted]Consumer Relations CoordinatorJohnsonville Sausage?
We received an email from Mr. [redacted] on 6/30/15. We responded back with the following email:Dear [redacted]:Thank you for taking the time to write us regarding the experience you had with JOHNSONVILLE® Premium Smoked Sausage 2 Pack. At JOHNSONVILLE®, we strive to produce sausage of only the highest...
quality and become very concerned if this quality has not been passed on to a customer.From the Sell by date as indicated in your email, it was not beyond our recommended shelf life for freshness. It sounds as though the package may have been improperly sealed or temperature abused. To ensure you are receiving product of only the highest quality at the time of purchase, we suggest the packaging film on our cooked/smoked products be tightly sealed around the sausage, and that the expiration date on the package has not yet expired.We appreciate you bringing this matter to our attention. If you would not have contacted us, we might have lost you as a valued customer without knowing why. Please feel free to contact us with any other questions and/or concerns that you may have in the future.In order to send replacement coupons for both packages we will need some form of proof of purchase. You can send in both UPC labels or the receipt as proof of purchase in the self addressed envelope we are sending to your mailing address. Once they are received we would be able to send you the replacement coupons.Sincerely,[redacted]Consumer Relations DepartmentPlease do not respond to this e-mail. If you have any further questions, please contact us at ###-###-#### between 8:00 A.M. and 6:00 P.M. CST or visit us again at www.johnsonville.com. When contacting us, please reference contact no. [redacted]A. According to our records the self addressed stamped envelope was also mailed out to Mr. [redacted] to make it easy for him to fulfill our request.[redacted]