River Ranch Apartment

Here is a copy paste email from the property managerThey said the fee was mandatory weather or not they even did cleaningThey are changing their story after I contacted their lawyerI left the unit cleaner than when I moved in, and NO cleaning was requiredI also shampooed the carpets even though they also didn't need it, I was only in the unit for three months and was only there on weekendsThey are trying to justify this now.Hi ***, Per all lease agreements there is a general carpet clean and apartment clean for any lease under monthsThese are standard whether the cleaning is needed or notThe only time the amount varies from the addendum is if there are charges above general wear and tear, which yours did not haveOr, when a lease of months or over is fulfilledYour lease was only months so you were charged the cost per your contractI’ve attached your addendum for your reviewThank you for your service and thank you for your time spent protecting us civiliansMy husband was recently promoted to Federal Police Sergeant after years as a Federal Police Officer, and he too served years in the ArmyI understand how emotionally and physically taxing the position can be, especially now with so much going on in the worldAgain, thank you for your serviceTake CareKind Regards,Christina Christina ***| Property Manager WOakland St| Chandler, Arizona ( ###-###-####| ###-###-####

The lease does provide specific fees for cleaning, and we did do the cleaningWhile he feels his unit was cleaned, that does not make it clean to the standards we need for the unit to be re-rented We had to do cleaning and carpet cleaning, and those fees were chargedBoth a carpet cleaning and apartment cleaning invoice detailing the date, apartment number and amount support these services being rendered, along with a check receipt detailing when River Ranch paid these invoices.The residents signed lease supports the charges that were charged to the resident

The lease does provide specific fees for cleaning, and we did do the cleaningWhile he feels his unit was cleaned, that does not make it clean to the standards we need for the unit to be
re-rented. We had to do cleaning and carpet cleaning, and those fees were chargedBoth a carpet cleaning and apartment cleaning invoice detailing the date, apartment number and amount support these services being rendered, along with a check receipt detailing when River Ranch paid these invoices.The residents signed lease supports the charges that were charged to the resident

Here is a copy paste email from the property managerThey said the fee was mandatory weather or not they even did cleaningThey are changing their story after I contacted their lawyerI left the unit cleaner than when I moved in, and NO cleaning was requiredI also shampooed the carpets even though they also didn't need it, I was only in the unit for three months and was only there on weekendsThey are trying to justify this nowHi ***,
Per all lease agreements there is a general carpet clean and apartment clean for any lease under monthsThese are standard whether the cleaning is needed or notThe only time the amount varies from the addendum is if there are charges above general wear and tear, which yours did not haveOr, when a lease of months or over is fulfilledYour lease was only months so you were charged the cost per your contractI’ve attached your addendum for your review
Thank you for your service and thank you for your time spent protecting us civiliansMy husband was recently promoted to Federal Police Sergeant after years as a Federal Police Officer, and he too served years in the ArmyI understand how emotionally and physically taxing the position can be, especially now with so much going on in the worldAgain, thank you for your service
Take Care
Kind Regards,
Christina
Christina ***| Property Manager
WOakland St| Chandler, Arizona 85226 ( ###-###-####| 7 ###-###-####

The lease does provide specific fees for cleaning, and we did do the cleaning. While he feels his unit was cleaned, that does not make it clean to the standards we need for the unit to be re-rented.  We had to do cleaning and carpet cleaning, and those fees were charged. Both a carpet cleaning...

and apartment cleaning invoice detailing the date, apartment number and amount support these services being rendered, along with a check receipt detailing when River Ranch paid these invoices.The residents signed lease supports the charges that were charged to the resident.

Here is a copy paste email from the property manager. They said the fee was mandatory weather or not they even did cleaning. They are changing their story after I contacted their lawyer. I left the unit cleaner than when I moved in, and NO cleaning was required. I also shampooed the carpets even though they also didn't need it, I was only in the unit for three months and was only there on weekends. They are trying to justify this now.Hi [redacted], Per all lease agreements there is a general carpet clean and apartment clean for any lease under 24 months. These are standard whether the cleaning is needed or not. The only time the amount varies from the addendum is if there are charges above general wear and tear, which yours did not have. Or, when a lease of 24 months or over is fulfilled. Your lease was only 3 months so you were charged the cost per your contract. I’ve attached your addendum for your review. Thank you for your service and thank you for your time spent protecting us civilians. My husband was recently promoted to Federal Police Sergeant after 11 years as a Federal Police Officer, and he too served 12 years in the Army. I understand how emotionally and physically taxing the position can be, especially now with so much going on in the world. Again, thank you for your service. Take Care. Kind Regards,Christina Christina [redacted]|  Property Manager    6152 W. Oakland St. | Chandler, Arizona 85226 ( ###-###-####| 7 ###-###-####