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River Rat Raft & Bike

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River Rat Raft & Bike Reviews (1)

Review: I purchased a coupon that stated it was good for a "Four person or larger raft." When I arrived at the business they said it has a max value of $55.

I purchased a $26 LivingSocial coupon for the company that stated it was good for a "Four Person or Larger Raft." I did as the coupon stated and made my reservation over the phone. When doing so I confirmed with the manager, [redacted], that I could use the coupon for a 12 person raft. When I arrived at River Rat Rentals they said that my coupon had a maximum value of $55. There is no where in the fine print that states this maximum value. I ended up having to pay the difference, which was an additional $91.Desired Settlement: I ended up paying an additional $90 for the raft and I would like it to be refunded.

Business

Response:

Initial Business Response

I contacted customer we refunded the cost of shuttle and cab fare this was agreeable to her. She should get check in a couple days and be satisfied.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

This is not what my complaint was about. The shuttle incident was a completely different problem that day. My complaint is regarding your false/misleading advertising claims.

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Description: Sports & Recreation

Address: 4053 Pennsylvania Ave., Fair Oaks, California, United States, 95628

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