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River Rats Motor Sports

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River Rats Motor Sports Reviews (2)

The company has been very kind to this customer up until he came into the store and starting yelling, cussing and threatening our parts counter person.  First, the repair.  The customer did bring in the ski for it running poorly.  What we found the first time was that all the Super...

Charger hoses had melted and where restricting the air intake causing the engine to work much harder.  We still have the hoses.  Oh, I also need to state this was a year ago (June 2014) when it was brought in.  The engine ran much better after that, but we did not water test it as sent it out for fiberglass repair. Also as a favor to the customer, we sent the ski out to have fiberglass work completed on the boat as he had some damage to it.  Of the $727 first repair bill.  $510 was for fiberglass repair from another company.  We did not charge for that service or getting that done for him.  How he can say the hoses were not bad and the fiberglass repair was not needed is beyond reason….Well, he brought it back on July 2nd 2014 because it was still having issues. It worked better than before but not as fast as he would like.  We further diagnosed it and found that indeed there were some  significant issues in the motor.  We found that rings and seals were bad and blowing fuel into the bottom end of the motor. The fuel would then wipe away the oil from the crank bearings thus causing the bearings to go bad.  Further the gas would build up in the bottom end of the motor to a point they would finally blow out of the oil tube into the hull of the PWC.  The motor needed to be rebuilt due to the damage.  We got permission from him to rebuild the motor and did that.  We finished it at the end of July 2014. We then water tested it this time to see how it was running.  We felt it ran well and would hit a top speed of 68 miles an hour which is typical for these models.  We called him and told him that is was ready and to come and get it. Then we spent a year trying to get this guy to come and get his skis and to pay us for the work.  I came really close to doing a lien sale on the ski’s because he would not return calls.  (Yes, I say ski’s as when he dropped of the failed unit, the trailer had another ski on it) In one of our many messages, we told him that his skis would be stored outside as there is no room in the tech bays.  My wife was kind enough to buy a tarp and cover them for part of the year, but the wind destroyed the tarp after a few months.  Well finally earlier this year he started returning calls saying he did not have the money to pay for the repairs.  So he made a couple small payments this year.  Then sent one of his friends over to recover the skis.  Then he started to complain that the units were getting weathered and damaged outside.  We told him if he would pick them up they would not get damaged by the weather anymore.  Even his friend who came was surprised he did not pick the ski’s up and let them stay our side in the brutal heat.  The customer signed the repair order that states we charge $5 a day for storage if not picked up in a week. That would be $1,800 in storage fee’s that we did not charge him that I am now considering going to court to collect given his threats at the store on July 11th.He finally came in on July 10th and paid for and took the skis, again complaining that his ski’s where not covered all year.  Did not mention anything about missing tools, etc.Anyway, he return the next day. Within 10 seconds he is yelling and cussing at our parts guy that he wants his money back. When the counter person told him he had to calm down or leave, the customer then told him “go ahead and try to kick me out”  That was said so loud and in a menacing mean tone that I heard it in my office. I came out and asked him what this was all about.  As he is still yelling, he is saying the PWC still does not go as fast as it should, he ran a couple tanks of gas through it like we asked before getting on it hard.  HE then said that everything we did was not needed, that he knows mechanical stuff and that everything we did was not needed and we lied about it needing the work and he wanted his money back.  At this whole time, our Service manager was trying to tell him what we did again and that if it is not working right, to bring it in and we’ll make it right.  IT was probably only a fouled park plug.  He then yelled that we lied about what needed fixed and he wanted his money back. At this time, I had enough of his insults and yelling, that I told him he had to leave the store and come back when he was civil.  When he would not, I told him in stronger words to get out.  He then threatened to kick my as, cause a major beat down on me and will [redacted] me up. He even walked up to me and challenged me to hit him in the face….I walked away to go call the police and then he finally walked out saying he was going to call the police on me.  I thought great, get out and do that.So, the cops came, they wanted to know if I wanted to press charges on him for challenging me to a fight and threatening harm (Assault). I told them no, but I did not want him on my property again as I was sure he would hurt someone.  That’s where it ended.We are stilling willing to check his ski out to see if there is something wrong that we did and fix it on our dime.  But he will need to call, make an appointment and bring a more civil attitude.  He was not interested in that when he came in, all he wanted was his money back and not to let us look at his ski.  A refund is not in the cardsI have attached copies of the 2 repair orders for reference.

The company has been very kind to this customer up until he came into the store and starting yelling, cussing and threatening our parts counter person.  First, the repair.  The customer did bring in the ski for it running poorly.  What we found the first time was that all the Super...

Charger hoses had melted and where restricting the air intake causing the engine to work much harder.  We still have the hoses.  Oh, I also need to state this was a year ago (June 2014) when it was brought in.  The engine ran much better after that, but we did not water test it as sent it out for fiberglass repair. Also as a favor to the customer, we sent the ski out to have fiberglass work completed on the boat as he had some damage to it.  Of the $727 first repair bill.  $510 was for fiberglass repair from another company.  We did not charge for that service or getting that done for him.  How he can say the hoses were not bad and the fiberglass repair was not needed is beyond reason….Well, he brought it back on July 2nd 2014 because it was still having issues. It worked better than before but not as fast as he would like.  We further diagnosed it and found that indeed there were some  significant issues in the motor.  We found that rings and seals were bad and blowing fuel into the bottom end of the motor. The fuel would then wipe away the oil from the crank bearings thus causing the bearings to go bad.  Further the gas would build up in the bottom end of the motor to a point they would finally blow out of the oil tube into the hull of the PWC.  The motor needed to be rebuilt due to the damage.  We got permission from him to rebuild the motor and did that.  We finished it at the end of July 2014. We then water tested it this time to see how it was running.  We felt it ran well and would hit a top speed of 68 miles an hour which is typical for these models.  We called him and told him that is was ready and to come and get it. Then we spent a year trying to get this guy to come and get his skis and to pay us for the work.  I came really close to doing a lien sale on the ski’s because he would not return calls.  (Yes, I say ski’s as when he dropped of the failed unit, the trailer had another ski on it) In one of our many messages, we told him that his skis would be stored outside as there is no room in the tech bays.  My wife was kind enough to buy a tarp and cover them for part of the year, but the wind destroyed the tarp after a few months.  Well finally earlier this year he started returning calls saying he did not have the money to pay for the repairs.  So he made a couple small payments this year.  Then sent one of his friends over to recover the skis.  Then he started to complain that the units were getting weathered and damaged outside.  We told him if he would pick them up they would not get damaged by the weather anymore.  Even his friend who came was surprised he did not pick the ski’s up and let them stay our side in the brutal heat.  The customer signed the repair order that states we charge $5 a day for storage if not picked up in a week. That would be $1,800 in storage fee’s that we did not charge him that I am now considering going to court to collect given his threats at the store on July 11th.He finally came in on July 10th and paid for and took the skis, again complaining that his ski’s where not covered all year.  Did not mention anything about missing tools, etc.Anyway, he return the next day. Within 10 seconds he is yelling and cussing at our parts guy that he wants his money back. When the counter person told him he had to calm down or leave, the customer then told him “go ahead and try to kick me out”  That was said so loud and in a menacing mean tone that I heard it in my office. I came out and asked him what this was all about.  As he is still yelling, he is saying the PWC still does not go as fast as it should, he ran a couple tanks of gas through it like we asked before getting on it hard.  HE then said that everything we did was not needed, that he knows mechanical stuff and that everything we did was not needed and we lied about it needing the work and he wanted his money back.  At this whole time, our Service manager was trying to tell him what we did again and that if it is not working right, to bring it in and we’ll make it right.  IT was probably only a fouled park plug.  He then yelled that we lied about what needed fixed and he wanted his money back. At this time, I had enough of his insults and yelling, that I told him he had to leave the store and come back when he was civil.  When he would not, I told him in stronger words to get out.  He then threatened to kick my as, cause a major beat down on me and will [redacted] me up. He even walked up to me and challenged me to hit him in the face….I walked away to go call the police and then he finally walked out saying he was going to call the police on me.  I thought great, get out and do that.So, the cops came, they wanted to know if I wanted to press charges on him for challenging me to a fight and threatening harm (Assault). I told them no, but I did not want him on my property again as I was sure he would hurt someone.  That’s where it ended.We are stilling willing to check his ski out to see if there is something wrong that we did and fix it on our dime.  But he will need to call, make an appointment and bring a more civil attitude.  He was not interested in that when he came in, all he wanted was his money back and not to let us look at his ski.  A refund is not in the cardsI have attached copies of the 2 repair orders for reference.

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Address: 4195 Stockton Hill Road, Kingman, Arizona, United States, 86409-2443

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