In August of my brother was faced with the possibility of having to sell his house due to declining healthHe ordered a home inspection so that he would know what repairs he might have to makeIt revealed two problems with the bathroom that needed to be fixedThe issues were inherent to the work that had been done and were not from wear and tearSince 21st Century Home Improvement had done a $28,bathroom remodel in 2015, I asked them to fix the problemsThe first response was that the city inspector had signed off on the project but she would let her boss knowThe only permit I could find, however, was for a $10k handicapped shower - it did not mention the rest of the bathroom which is where the problems layI called back and asked if they could send me a copy of the document showing that the entire bathroom had been inspected but now the answer was that their work was only guaranteed for a year - it had been monthsThe lady who I spoke with had said she would let her boss know there was a problem and they would see when they would have time to come out and take a lookIn spite of multiple phone calls I was never allowed to speak to him and he did not return my callsFinally, after two weeks of runaround, I asked them if they had any intention of fixing the problems and all I got was the same answer: the work had been signed off and it has been more than monthsIn frustration I told her that I would file an online complaint and then I heard a male voice in the background holler out "go ahead"Apparently he had been listening all along and simply didn’t have the inclination to deal with a customer’s complaintIf you want a contractor who stands behind their work and who is willing to speak with you if problems arise you should NOT hire this companyTwo thumbs down
In August of my brother was faced with the possibility of having to sell his house due to declining healthHe ordered a home inspection so that he would know what repairs he might have to makeIt revealed two problems with the bathroom that needed to be fixedThe issues were inherent to the work that had been done and were not from wear and tearSince 21st Century Home Improvement had done a $28,bathroom remodel in 2015, I asked them to fix the problemsThe first response was that the city inspector had signed off on the project but she would let her boss knowThe only permit I could find, however, was for a $10k handicapped shower - it did not mention the rest of the bathroom which is where the problems layI called back and asked if they could send me a copy of the document showing that the entire bathroom had been inspected but now the answer was that their work was only guaranteed for a year - it had been monthsThe lady who I spoke with had said she would let her boss know there was a problem and they would see when they would have time to come out and take a lookIn spite of multiple phone calls I was never allowed to speak to him and he did not return my callsFinally, after two weeks of runaround, I asked them if they had any intention of fixing the problems and all I got was the same answer: the work had been signed off and it has been more than monthsIn frustration I told her that I would file an online complaint and then I heard a male voice in the background holler out "go ahead"Apparently he had been listening all along and simply didn’t have the inclination to deal with a customer’s complaintIf you want a contractor who stands behind their work and who is willing to speak with you if problems arise you should NOT hire this companyTwo thumbs down