River Road X-Press Car Wash

Great experience with the cashiers inside the store. They deserve some appreciation for their hard work.

I am a customer of the River Road X-Press Car Wash and have a monthly membership. On January 27, 2020 I noticed I was billed on twice during the month of January, the charges about a week apart. As I looked back on my account, turns out I was being double-billed since August of 2018. I brought this to the attention of the Manager (***) and provided documentation of the overages. He offered to refund me $90, but that seemed unreasonable to me that, instead, I should be reimbursed the full amount of $216.00. He said he would need to go back to his Supervisor. With no resolution in sight, I escalated it to his Supervisor (***). After multiple discussions and visits to the station, *** indicated they made a clerical error and the attendant failed to deactivate an old vehicle from the account. As such, he admitted they were in the wrong and will be reimbursing me the full amount - but he wasn't sure if it would be in cash or credit my account. Over a two week period, I called *** and asked for an update. Each time he continued to delay the reimbursement by saying he was waiting for his Supervisor (***) to give him an answer. I asked to speak with that Supervisor, but they said they never know when he's going to be in the station. I realize there is no effort being made to expedite a resolution to this billing error where a total of $216.00 was auto-debited from my account. I have been a good, loyal customer for years now, and I am disappointed by the ethics and unacceptable behaviors experienced at the business. I am now submitting this complaint to the Revdex.com in hopes of providing awareness and obtaining further assistance.