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River Street Networks, Inc.

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River Street Networks, Inc. Reviews (3)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12248563, and find that this resolution is satisfactory to me. Additionally I would like to say I had attempted to talk with a manager or supervisor when this initially started and was told "no one is available to take your call". I was not seeking anything other than the credit that was due me for service I did not receive but was charged for. Hopefully, in the future RiverStreet will have their CSR's trained to know and understand what customers are talking about!Thank you, Revdex.com for intervening and getting this resolved
Regards,
Patsy ***

Re: Complaint # 12248563To whom it may concern;Please accept our apologies for any continued confusion regarding the billing adjustment.  An additional credit of $20 has been issued to the customer account to satisfy any outstanding concerns with the way the matter was calculated through the billing system.I would like to offer and encourage Ms. [redacted] the opportunity to call in to the office and speak with a Customer Service Supervisor when concerned with future billing issues.  Best regards,Amanda [redacted]Director of Sales & MarketingRiverStreet NetworksTell us why here...

Re: Complaint # 12248563 To whom it may concern; A trouble for services on Ms. [redacted]’s account was reported on June 10, 2017 by Marilyn [redacted].  The technician did repair services on Monday June 12, 2017.  The following business day a representative from Customer Service did receive...

an email to issue a five day credit for phone services.  When Ms. [redacted] spoke with the representative from repair in regards to the amount of credit, she would have been told that the amount would have to be calculated.  The representatives in repair do not conduct such billing changes, they notify customer service to handle placing any adjustments. The adjustment issued for the five days of phone service was $7.08, applied to her July bill.  When I revisit the account, and look at outage credits for both services for the three day period (time from outage reported to repaired) the total would come to $6.72.  Eric [redacted], RiverStreet Networks CEO has called Ms. [redacted] multiple times to speak with her about the situation to help resolve any issues but has been unable to reach her. In reference to the quality of service - the service area where Ms. [redacted] is located was acquired by RiverStreet Networks from TDS in 2015.  The plant is currently under construction to be upgraded to a fiber network to improve service quality.  There were regulatory changes that limited the amount of capital that could be used each year on plant in relation to recovery and we had faced issues with production of materials from the fiber manufactures, which when compounded, did slow down progress.  However, we do have crews actively working in the area to improve the network and quality of services.  As the upgrades to the network near completion customers will be notified so that their services may be upgraded. Should you need additional information, I will be glad to help in any way that I can. Best regards, Amanda [redacted] Director of Sales & Marketing RiverStreet Networks

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Address: 1400 River St, Wilkesboro, North Carolina, United States, 28697-2108

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www.riverstreetnetworks.net

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