River Valley Builders

Please accept this letter as the response from NTS Development Company, manager of The [redacted] , Midlothian, VA, to the request for our reply regarding the complaint filed with your agency, In October 2014, the apartment company did replace Ms***' garden tubWe acknowledge that contractors were in and out through the install process, Once all repairs were completed, we were not made aware of any damage caused by the outside contractors, We conducted our final move out walk-thru on July 14, 2015, a representative from our office called Ms [redacted] and asked if she would like to walk through the apartment with our Assistant Manager and discuss the damagesMs [redacted] did not schedule an appointment with us to walk through the unitOur Assistant Manager and Service Supervisor walked the apartment and noted that there were black spots throughout the apartmentBased on our final damage assessment, we found that the carpet required replacement due to excessive dirt and spots, The carpet was one year old when Ms [redacted] moved in, but was not salvageable upon her move outWe base our carpets on a year life so the carpet should have had years of use leftThe resident is responsible for damages above and beyond wear and tear and was charged in accordance with the Lease AgreementMs [redacted] is responsible for the pro-rated carpet replacement charge of $ We always give our residents thoughtful consideration and make sure that any damage charges we assess are accurate and in accordance with the Lease AgreementPlease contact me directly if you should have any further questionsThank you for your time and attention to this matter Sincerely, [redacted] Multifamily Operations Manager