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River Valley Power & Sport Inc

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Reviews River Valley Power & Sport Inc

River Valley Power & Sport Inc Reviews (8)

Mr ***,I apologize for the delays with the bow and cockpit for your boat. I am having my sales and service staff did into one more time on finding the covers as present in the photos. If that is unsuccessful by the 24th, I will contact you with an alternate resolution. thank
you, Mike

RE: *** *** trailer issue*** purchased a used trailer on November 29th He drove to look at the trailer approximately days prior after viewing it online After viewing the trailer and its condition we agreed to discounted price from asking with the conditions that the jack,
tires and the bearing buddies be replaced Those items were completed and *** took delivery The trailer was not purchased site unseen The customer had the opportunity to review its condition and he made an offer that we accepted along with fixing the items requested By all appearances, the customer was satisfied with the price of the product and its condition at the time of delivery.Unfortunately, the license plate was missing for the trailer and we needed to obtain a signature from the previous owner in order to get a new plate for the trailer The title was promptly transferred into ***'s name but the plate did take longer than expected (both in getting the signature from the previous customer and processing it thru the state of MN) The issue was compounded with a delay in shipping the plate itself The plate has since been mailed to the customer and titled properly in the customer's name.Regards,

RE: customer service issues & sale of boat - [redacted]This is in response to [redacted]'s issues as stated to the Revdex.com on 3/20.  We are a retailer of a wide array of marine products (pontoons, general recreation boats, fishing boats, jet boats, personal watercraft and larger cruisers). ...

We attempt to do our best to match the needs of our customers to their budget, type of use, area of use, etc...  We attempted to match up Ms [redacted] to what she requested accordingly.  Per the product specialist, it was actually recommended by her friends to get a small jet boat for "first time boater use."  The boat that she purchased is a top selling model and Yamaha boats in general represent the #1 selling class in 19, 21 and 24 ft categories.  A SX190 would certainly be classified by many as a great starter boat.   The product specialist did provide on water instruction on two occasions for about an hour each attempting to give the customer solid orientation to the product.Ms [redacted] did reach out recently looking to trade her boat or sell it back.  We would be interested in either option but not at the numbers she is requesting.  We will gladly work with Ms [redacted] on a solution to buy her boat back, sell her boat for her or trade the boat in for something else.  All of these options would be on the table but at a reasonable dollar amount.After giving her what we feel would be reasonable trade value on a different product, she was upset at those numbers.  Ms. [redacted] did not want to speak to management after those numbers were presented.  We will gladly discuss options again but at a reasonable dollar amount. Regards, Mike [redacted]Director of Operations###-###-####

See attached on purchase agreement and repair ticket resolving requested items prior to delivery.  Boat was sold as is.  Prior to delivery the boat went thru a pre-delivery inspection. The tachometer was looked at to ensure it was operational.  The trailer wheel bearings were repacked...

to ensure safe road use (this was noted at time of trade-in inspection to be completed).  The gear lube was changed (as it was noted dirty at time of trade-in inspection).  Finally, the boat was detailed for delivery.On a 14 year old boat, we followed thru on a normal procedure for preparing the unit for sale/delivery.We stand by the internal repairs made on the boat prior to delivery and the contract that both the customer and dealership signed indicating the boat was as is with no stated, written or implied warranty.Regards, Mike [redacted] - General ManagerRiver Valley Power & Sport

Initial Business Response /* (1000, 5, 2015/07/07) */
MR [redacted] BROUGHT HIS 2000 SEA DOO IN FOR A SPRING RUNUP. THIS CONSISTS OF INSTALL, CHARGE AND TEST BATTERY; GREASE THE TRAILER AND CHECK LIGHTS; GREASE THE DRIVE COUPLER; REPLACE SPARK PLUGS IF NEEDED AND TEST RUN ON OUR FLUSH KIT.
WE MADE...

NOTE ON THE REPAIR THAT THE MOTOR WAS MAKING A LOUD KNOCK. THIS IS NOT THAT UNCOMMON A 15 YEAR OLD 2 STROKE WATERCRAFT.
THE CUSTOMER MADE ASKED WHY A COMPRESSION TEST WAS NOT COMPLETED. THIS IS NOT STANDARD PROCEDURE FOR A SPRING RUN-UP.
THE FACT THAT THE MOTOR WENT OUT 1/2 HOUR RUN TIME AFTER IT WAS RAN AT RIVER VALLEY WAS COMPLETED COINCIDENTAL. WE CAN ONLY EVALUATE A MACHINE FOR ITS ACTUAL PROBLEMS OCCURRING. THERE WAS NO WAY TO KNOW THAT THIS MACHINE WOULD HAVE ENGINE FAILURE SHORTLY AFTER LEAVING OUR REPAIR FACILITY. OUR SPRING RUNUP WAS NOT THE CAUSE OF THE ENGINE.
THE ENGINE FAILURE OCCURRED DUE TO THE FACT THAT THIS MACHINE WAS A 15 YEAR OLD 2 STROKE PERSONAL WATERCRAFT. AT 15 YEARS, THIS MACHINE ACTUALLY EXCEEDED THE AVERAGE LIFE OF A 2 STROKE PWC.
UNDERSTANDABLY, THE CUSTOMER IS DISAPPOINTED THAT A MACHINE HE PURCHASED HAD MAJOR ENGINE FAILURE SHORTLY AFTER PURCHASE. HOWEVER, RIVER VALLEY'S SPRING RUNUP WAS NOT THE CAUSE OF THIS FAILURE. ADDITIONALLY, A COMPRESSION TEST DURING SPRING RUNUP WOULD NOT HAVE PREVENTED THE ENGINE FAILURE.
THANK YOU,
MIKE [redacted] - GENERAL MANAGER
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I brought in my 2000 Sea Doo for an upholstery install and, as the attached receipt states, a "GENERAL CHECK OVER, MAKE SURE WHEN IT GETS IN THE DRINK FOR THE 1ST TIME IT RUNS BEAUTIFULLY, CALL WITH AN ESTIMATE IF ANY WORK NEEDS TO BE DONE." I understand Mr. [redacted]'s leading response; however, the receipt sets the record straight regarding what was promised by River Valley. Additionally, the receipt states that the unit was brought in for a "SERVICE/TUNE UP," not a "SPRING RUNUP" as Mr. [redacted] states above. In making these claims, Mr. [redacted] has affirmed my claim that River Valley promises one thing, then delivers another.
River Valley did make a note "STARTED ENGINE. MAKES LOUD KNOCKING NOISE A LOW RPMS. REMOVED REAR GUARD AND GREASED DRIVE COUPLER, PLUGS WERE JUST REPLACED." However, to tie in with what was a promised above (CALL WITH AN ESTIMATE IF ANY WORK NEEDS TO BE DONE), I was never contacted with any estimated repairs. Instead, River Valley released the jet ski back to me. Per the receipt, this indicated that I could assume the jet ski "RUNS BEAUTIFULLY" as that was what was promised in the receipt.
I understand if River Valley does not feel it necessary to run a compression test as part of their SPRING RUN-UP; however, I was charged for a "SERVICE/TUNE UP," which I would expect to include everything necessary to ensure River Valley could deliver on what they promised: "MAKE SURE WHEN IT GETS IN THE DRINK FOR THE 1ST TIME IT RUNS BEAUTIFULLY." River Valley was absolutely clear of my intentions with the jet ski and understood that I just purchased it on Craigslist and that I needed it to be thoroughly looked over for ANY defect. I affirmed this intent over multiple phone calls with the shop. I also made it very clear that if they did find anything, they should call me immediately and I could pay for the repairs as long as it was already at the shop. This is a call that I never received. So, per the receipt, I could safely assume that there was no additional service needed and that it was ready to use.
After the jet ski broke down, I brought it in for a second opinion at [redacted] Sales in Inver Grove Heights. They were able to identify that the motor was completely blown and would need to be replaced. When I asked them the question "was this preventable?" they responded with a very simple "Yes, this is not something that just happens." As we continued to talk, they started to wonder what River Valley did as an inspection on the jet ski as this would have been easily identified and then could be repaired before I got the jet ski back. In fact, the knocking in the engine was an indicator of this issue. However, per the receipt, all River Valley did to remedy this was "REMOVED REAR GUARD AND GREASED DRIVE COUPLER." I understand that it was the second (rear) cylinder that eventually went. So, I can only assume that it was either laziness, or negligence, that caused them to either not notice something was wrong, or make it worse by removing the rear guard. In fact, if this was not properly reinstalled, this could have been the actual cause of the engine failure.
Although River Valley claims that the engine failure occurred as the machine was 15 years old, it had been rebuilt several times and was meticulously cared for by its previous owner. To the previous owner, this was a sort of collector item that he really enjoyed, so when it went, he had it rebuilt. So, much like a 67 Corvette, the jet ski had exceeded its normal life because someone took the time to maintain it and keep it running. River Valley admits to this excellent care on the receipt when they state "PLUGS WERE JUST REPLACED". This is something that likely happened with the last rebuild, which I understand happened less than 30 engine hours ago.
I understand that Mr. [redacted] is looking out for the best interests of River Valley - this is his job and the fiduciary responsibility of any agent of a business. However, I believe I have made a compelling argument that there was either gross negligence on the part of River Valley, or that fraud was committed as no consumer should pay for something that is not possible in the first place. If this jet ski was beyond repair, they should have never offered to bring it in for a SERVICE/TUNE UP (not a "SPRING RUNUP" as Mr. [redacted] continues to mislead). However, I am not an unreasonable person. I am more than willing to mediate damages and come to a mutually agreeable solution to this issue with River Valley. I look forward to their response.
Best regards,
[redacted]
Final Business Response /* (4000, 9, 2015/07/21) */
While we empathize with Mr [redacted]'s situation, it is impossible to claim our dealership liable for his engine failure. On a 15 year old machine that per the customer has had several motor rebuilds, it is not surprising that the motor failed eventually. Our factory trained technician notated the engine noise during his evaluation of the machine. As we stated prior, it is not uncommon for these machines to make substantial noise during operation as their engines wear over time. Regardless, our evaluation of the machine did not cause the engine failure.
Thank you,
Mike [redacted] - General Manager

Initial Business Response /* (1000, 5, 2015/09/22) */
Mr. [redacted]'s trade difference was for a negative $1,400 less any applicable taxes, fees (license or other). It is standard procedure for the salesperson to quote a trade difference. No salesperson is authorized to quote a total out the door...

figure as these figures vary based upon the tax and license situation with each deal. As a dealership that does not charge separate freight, setup, handling or documentation fees, we do have a singular $199 dealer services fee that covers all of the above. This was a unique situation where the customer actually received funds back from the trade equity. However, our fee structure is the same regardless.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Salesman said the check I would receive back would be for $1400. There was NO I repeat NO mention of any applicable fees taken out of that $1400. If you have a problem with your salesman's tactics take it out with him and not your customer! He specifically said the check would be for $1400. Remember it well because he used the term "cut you a check for $1400" People don't use that terminology that often. This does nothing to address the fact that I received a demo unit and not the unit I had made the offer on. I specifically made an offer on a different unit via there new inventory on their website. This is CLASSIC Bait and Switch. I have since talked to another Polaris dealer who assured me this is NOT all dealer policy and is done by certain large shady dealers. Their words not mine. If they do not want to honor their verbal agreement that is their choice.

Mr. [redacted],I apologize for the delayed response to your concerns.  My customer service person at our Minnetonka facility is communicating with our Red Wing service department.  They will be reaching out to you shortly to discuss the issue.Regards, Mike [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Address: 5327 E Frontage Rd NW, Rochester, Minnesota, United States, 55901-4312

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