River's Edge Property Management, Inc.

The consumer is self-employed and in order to get the apartment, she was asked to provide documented support for the income she reported she makes The office is open from 8:30-4:(M-Th) and 8:30-2:(F) so *** *** feels her customer had ample opportunity to come into the office
The customer was told she could email or fax the documentation if that was easier for her Approximately one month passed and she had not provided documentation of her claimed income She had signed the lease with her boyfriend, but his income to debt ratio alone did not qualify them for the lease That's why the business was asking for documentation of *** income After so many weeks went by without the documentation, the apartment was rented to someone else Shortly after that happened, *** called for the status of her application and was told the apartment had been rented That is when she asked for a refund The business does not give refunds after the credit history has been pulled The policy was made clear verbally several times