Sign in

Riverbend Lodging

470 Highway 19 S, Bryson City, North Carolina, United States, 28713-9541

Sharing is caring! Have something to share about Riverbend Lodging? Use RevDex to write a review
Reviews Hotels Riverbend Lodging

Riverbend Lodging Reviews (%countItem)

HEALTH HAZARD! PLACE HAS MOLD!!
We booked this vacation rental property from 8/2 /XXXX - X/9/ 2020 . My in law had heart surgery last year and we wanted to surprise him with nice little vacation in the mountains. Left home and drove 350 miles from Myrtle Beach . Came there and was utterly disappointed. Place is full of mold , rooms are not like advertised . Owner of the property tried to make excuse claiming chemicals were just used prior our arrival but my in laws worked like maintenance team in Ohio for 15 years and they truly know smell of any chemicals and difference between mold and chemicals. Place have mold and is public health hazard for anyone . Owner didn't want to return our deposit and completely ignored us . We booked vacation rental trough Vrbo website and we were very excited to go there . We just want no one have to go trough with these people what we had to go trough.

Desired Outcome

First of all .. they have to fix issue so people don't get sick ... second They need to return our Very hard earned money ASAP .If this doesn't work Next step we will do is contact local TV 's and if that doesn't help we will contact investigation team of big national TV stationS and bring that team in *** NC .

Riverbend Lodging Response • Aug 23, 2020

This customer keeps requesting that I refund his money but I don't even have it. He reserved my unit on VRBO and paid a deposit of $400 to VRBO. He was then sent requests to pay the balance that was due 2 weeks prior to his arrival. He did not pay the balance due, resulting in his reservation being cancelled and his deposit forfeited. I will attach a screenshot of my account on VRBO showing that he did not make his payment by the due date.
On the date he was supposed to have arrived, we were not expecting him & had been working in the unit. 2 women arrived and said they were with him and wanted to see the unit, and we were surprised but it was available so we let them in. They came out and said it smelled too strong, and I agree that there was a strong smell of cleaners as we had just finished cleaning the unit. They said if we aired it out they would go have lunch and come back when Ed arrived. He never showed up at all, just started requesting his money back, saying the unit was not as advertised. I asked him in 2 separate emails to explain what was not as advertised and he would only reply back with another request for his money. We communicated back and forth for a while but I finally did stop responding. Again, I do not have his money, he paid VRBO and they did not send it to me.
As to his complaints of mold, it is totally unfounded. I have severe allergies to mold and wouldn't be able to tolerate being in the unit if there was a problem. We have a perfect 100% score on our annual Health Department inspection. We also invite a AAA inspector here every year and we always receive their recommendation as well. Our review score on VRBO was a perfect 5/5 before Ed's review. I will attach a screenshot of some of the most recent reviews. I welcome anyone necessary to stop by and evaluate the property.

Check fields!

Write a review of Riverbend Lodging

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Riverbend Lodging Rating

Overall satisfaction rating

Address: 470 Highway 19 S, Bryson City, North Carolina, United States, 28713-9541

Phone:

Show more...

Web:

This website was reported to be associated with Riverbend Lodging.




Add contact information for Riverbend Lodging

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated