Rivercity Roofing

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] River City Roofing had a guy named Hayden Y***, contact me last night by email saying,my invoice has been waived, and no payment is due.So you can put the case resolved notice on itThanks, [redacted] ? [redacted] Case # was [redacted]

Revdex.com spoke with the business regarding this caseThis customer contacted the business for a leak in his roofIn December the business came out to the home and repaired a leak and was presented with a bill for $It was over a month later the customer contacted the business for a leak in a different location on the roofThis service also had a bill due since it was a different leak in a different areaThis bill has not been paid by the customer as this time eitherThe business recommended a new roof during the jobs that were done for this customer due to the condition of the roofAt this time the work requested by the business has been completed and the customer has not paid for work contractedThe next step in the business’s process to collect this pass due bill would be to turn this matter over to their attorneys

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] River City Roofing had a guy named Hayden Y***, contact me last night by email saying,my invoice has been waived, and no payment is dueSo you can put the case resolved notice on itThanks, [redacted] [redacted] Case # was [redacted]

Revdex.com spoke with the business regarding this caseThis customer contacted the business for a leak in his roofIn December the business came out to the home and repaired a leak and was presented with a bill for $It was over a month later the customer contacted the business for a leak in
a different location on the roofThis service also had a bill due since it was a different leak in a different areaThis bill has not been paid by the customer as this time eitherThe business recommended a new roof during the jobs that were done for this customer due to the condition of the roofAt this time the work requested by the business has been completed and the customer has not paid for work contractedThe next step in the business’s process to collect this pass due bill would be to turn this matter over to their attorneys.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
As his email confirms he came out the first time and as soon as it rained we called him backIn less than months every time it rained , we called him back a total of times, each time the leak got worse.My tenants can confirm this. Simple math proves he came back every weekThat's when I had had enough, and called the other roofer who found the leaks and fix the problem.

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
River City Roofing had a guy named Hayden Y***, contact me last night by email saying,my invoice has been waived, and no payment is due.So you can put the case resolved notice on itThanks, *** *** ? *** ***Case # was ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
As his email confirms he came out the first time and as soon as it rained we called him back. In less than 2 months every time it rained , we called him back a total of 7 times, each time the leak got worse.My tenants can confirm this. Simple math proves he came back every week. That's when I had had enough, and called the other roofer who found the 2 leaks and fix the problem.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] As his email confirms he came out the first time and as soon as it rained we called him back. In less than 2 months every time it rained , we called him back a total of 7 times, each time the leak got worse.My tenants can confirm this. Simple math proves he came back every week. That's when I had had enough, and called the other roofer who found the 2 leaks and fix the problem.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
River City Roofing had a guy named Hayden Y[redacted], contact me last night by email saying,my invoice has been waived, and no payment is due.So you can put the case resolved notice on it. Thanks, [redacted]Case # was [redacted]

Revdex.com spoke with the business regarding this case. This customer contacted the business for a leak in his roof. In December 2015 the business came out to the home and repaired a leak and was presented with a bill for $549.89. It was over a month later the customer contacted the business for a leak in...

a different location on the roof. This service also had a bill due since it was a different leak in a different area. This bill has not been paid by the customer as this time either. The business recommended a new roof during the jobs that were done for this customer due to the condition of the roof. At this time the work requested by the business has been completed and the customer has not paid for work contracted. The next step in the business’s process to collect this pass due bill would be to turn this matter over to their attorneys.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
River City Roofing had a guy named Hayden Y[redacted], contact me last night by email saying,my invoice has been waived, and no payment is due.
So you can put the case resolved notice on it. Thanks, [redacted]
Case # was [redacted]

Revdex.com spoke with the business regarding this case. This customer contacted the business for a leak in his roof. In December 2015 the business came out to the home and repaired a leak and was presented with a bill for $549.89. It was over a month later the customer contacted the business for a leak...

in a different location on the roof. This service also had a bill due since it was a different leak in a different area. This bill has not been paid by the customer as this time either. The business recommended a new roof during the jobs that were done for this customer due to the condition of the roof. At this time the work requested by the business has been completed and the customer has not paid for work contracted. The next step in the business’s process to collect this pass due bill would be to turn this matter over to their attorneys.

Review: I hired River City Roofing to stop a leak in my roof. They accessed the problem around the end of December of 2015.Sent worker to do patch work early January 2016. After first rain leak was still there.A week or so later they came back to try again. Next rain, leak was still there. This went on for 3 more comebacks. Leak was now much worse, now leaking from 4 places, Its now the end of Febuary.

I told them I thought they had misdiagnosed the problem, they said NO we didn`t.Now they tell me I needed a whole new roof. Thats when I called [redacted]. [redacted] shows up, he blows all the water off the roof, and after about half hour he comes down and says, my leaks are from the drain pipe abov emy 2nd floor window. The wood inside is rotted out so the rain is running down inside of the bldg. He also says leak # 2 is along the top edge of 2 foot wall that runs around 3 sides of the roof. The side edging had pulled away from the top of the wall. For 300.00 he could fix the leaks or for 600.00 more he could give me half a new roof as the East half was fine. The west side along the edge had become a little soft. I went for the 900.00 fix and been leak free ever since. In the 2 month it took River City to not fix the roof we sustained water damage to 3 different areas.Desired Settlement: I dont feel I owe anything to River City Roofing as they only made matters worse.My upstairs tenants will swear to that. I`ll fix and repaint all damaged areas myself and we can call it even.

Business

Response:

Revdex.com spoke with the business regarding this case. This customer contacted the business for a leak in his roof. In December 2015 the business came out to the home and repaired a leak and was presented with a bill for $549.89. It was over a month later the customer contacted the business for a leak in a different location on the roof. This service also had a bill due since it was a different leak in a different area. This bill has not been paid by the customer as this time either. The business recommended a new roof during the jobs that were done for this customer due to the condition of the roof. At this time the work requested by the business has been completed and the customer has not paid for work contracted. The next step in the business’s process to collect this pass due bill would be to turn this matter over to their attorneys.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As his email confirms he came out the first time and as soon as it rained we called him back. In less than 2 months every time it rained , we called him back a total of 7 times, each time the leak got worse.My tenants can confirm this. Simple math proves he came back every week. That's when I had had enough, and called the other roofer who found the 2 leaks and fix the problem.