Rivercrest Village

It is not surprising there are many untruths in your responseFurther, it shows you are insensitive to the things I went through because of your failure to ensure things were properly managed and resolvedGranted, there were a lot of surprises we discovered along the way, but the intentional misleading information, the hostility, and the release of personal information is just the startThere were two times you allowed people inside my home without proper notice and until I questioned you about it, you would have never told meThat alone is worth compensation.But clearly you are only interested in painting yourself in a good lightInstead of displaying professionalism, you are nothing but defensiveYou don't seem to be at all interested in making amends The things I went through in that experience are unacceptable, just as your response isSo unless you are willing to make me an offer on returning at least some of my money, I will be inclined to escalate to the next levelYou came in on that last day behaving like I was in the wrong for leavingThat apartment was in excellent conditionYou treated me horribly so I calmly asked you to leaveYour attitude, especially since I worked so hard to make it 'move-in' ready was uncalled forAs I told you on that day, I only expect you to be fairI say that againTo make me an offer of goodwill considering all the stress put to me, I only want you to make it fair.I will look forward to your final word.Sincerely, [redacted]

Failure to properly inspect unit prior to move-in, glass left in kitchen, dogs and fleas: Apartment was professionally cleaned by a housekeeping vendor prior to move in and MoInspection Report signed by *** *** indicate that there was no glass in kitchenEmail correspondence sent by
*** *** 11/11/reveals that some glass was found under and behind the fridge after a maintenance staff member removed the fridge upon her requestFurthermore, the carpet was new upon moand the apartment received fresh paintInvoices and copy of MoInspection Report available upon requestYes, there were documented companion animals that resided in the apartment that belonged to the previous tenantsAfter mo*** reported that she was being bitten by something in the apartmentThe apartment was inspected by Pest Control and *** had left specimens she had found for us to investigateRivercrest and Pest Control found no flees in the apartment, even after leaving glue traps in the apartment for a week periodOne of the specimens *** provided was determined to be a flee*** requested that she service the apartment for flees herself because she did not trust the chemicals that our pest control vendor would be usingShe informed Rivercrest that she would not charge Rivercrest for thisWhen Rivercrest and Pest Control entered the apartment for inspection, we found the cabinets to the kitchen openAs the problem was only reported as being in the bedroom, management does not know why *** would believe she needed to empty the cabinets in the kitchen as she was not instructed to do so*** also reported at this time that her doctor speculated she could be having an allergic reaction to the chemicals in the new carpetThis was investigated and Rivercrest and *** determined the best course of action would be to have the carpets steam cleaned professionallyRivercrest compliedThere were no further complaints regarding this issueFailure to address noise issues/inform *** *** about upstairs neighbors prior to move-in: The upstairs neighbors had lived in their apartment for months prior to ***’s occupancy in October and did not receive a single complaint during that time-frame*** casually informed Management of the noisy neighbors 2x via email in December, but did not request further action be takenInstead, she inquired about terminating her lease early or transferring to a different unitWhen asked, she would not provide specific details regarding the noise complaintRivercrest urged her to contact Paladin regarding the noise, management’s courtesy patrol in the event the noise is taking place after office hoursPaladin typically responds within minutes of receiving a call, notifies the offending tenant of their lease violation, stays with the offending tenant until a resolution is met, and documents the interaction providing a full, detailed report to the leasing officeThe complaining party remains anonymous and Management is then provided necessary details in taking further action to resolve the issue or remove the offending tenant should legal action be necessaryAgain beginning in February, in conversations between office staff and *** and via email with Rivercrest, *** informed the office that the residents upstairs were noisyHowever, she did not request that further action be taken and she would not provide specifics regarding the noise when asked in order for Rivercrest to take further action if deemed necessaryDuring this time, she would also provide conflicting information during follow up conversations and emails that the residents would quiet down after pm or would at times stop altogether and that her overall experience at Rivercrest was a pleasant oneWhen an issue with the tenant upstairs would arise after office hours instead of contacting Paladin *** contacted the offending residents directly, via face to face interactions, outside of their apartment door to voice her complaintsOver the next few months that followed, the problem persisted to the point where *** felt it necessary to contact the Sacramento Police DepartmentNeither the Sacramento Police Department nor *** *** informed Rivercrest management of this development until *** emailed Rivercrest on 2/24/Rivercrest urged her again to report all complaints directly to the leasing office and/or Paladin so that management is properly equipped with the necessary details to address the issueRivercrest advised *** to not make any contact with her upstairs tenant as this could potentially exasperate the issue*** agreedFollowing this there were reports from Paladin that came in between 3/18/and 4/07/regarding noise at the apartment above ***Various conversations took place regarding the noise complaints with the offending tenantManagement informed the offending tenant of the Paladin reports, reminded them that this behavior is a violation of the lease, and requested the noise stopWhen it continued, the offending tenants were served a 3-Day To Perform Or Quit regarding their lease violations on 4/09/Management then had another meeting with the offending tenantManagement did not disclose to the offending party the reporting party’s identityLater that day on 4/09/2015, *** informed Management that the upstairs neighbor confronted her regarding the notice served to them while she was walking outside of her apartmentManagement informed *** that they would address the issue with the upstairs neighbor and ask for them to leave her alone as she requestedThe offending party informed Management that they felt *** had been harassing them over the last months, as she had confronted them on multiple occasions and that she had been verbally hostile toward them in the pastManagement believes that because *** had personally made known to the upstairs tenant her dislike of their behavior that they inferred it was *** who was the reporting partyManagement informed the tenant that it would be wise that they do not interact with *** anymoreThe upstairs tenant apologized and agreedWeeks later, when *** informed Management that the noise has continued Management contacted the offending resident again to inform them of the complaintBecause at that point *** was scheduled to move out 4/30/and the offending tenant had served Rivercrest notice to move out on 6/30/no further action was takenThe eviction process for the offending tenant was the only next course of action which could have taken up to daysSince *** moved out on 4/25/and the new tenant has moved into her previous apartment, surprisingly there have been no new complaints filed with Rivercrest regarding the tenant upstairsPre-Move Out Inspection: During the inspection of the apartment *** was very calmHowever, once I began to go over the possible move out charges *** began to question each item noted and she would not let me continueShe questioned why she would have to pay for carpet cleaning, apartment cleaning or possible paintShe questioned why she would have to pay her final AUM utility (water, sewer, garbage, and pest control utility as detailed in the lease she signed)I explained each item as best I could, informing her that according to her lease she agreed to return the apartment in its original condition and the cleaning and paint might be necessary in doing thisI attempted to explain the AUM utility but she would not let me speakI tried to explain how the total deductions would be made from the security deposit*** would only interrupt me to argue it was not fair or good business to charge herFurthermore, I was not given the opportunity to go over what she could do while she still retained possession of the apartment to reduce or eliminate these chargesThankfully, I had the foresight to right these recommendations on the vendor price sheets I provided in hopes she would read themShe asked why she would only receive a refund when the deposit is I explained that the total estimated charges for the cleaning etcwere Her deposit of 350.00, once credited toward this balance would result in a refund of She then became very upset and asked me why I would run her credit again when she is moving outThat statement made absolutely no sense to me and I informed her that we would not be running her credit at move outAt that instant, a small creaking noise as if someone was getting up from their sofa, was heard from the upstairs apartmentShe pointed to the ceiling and began to berate me about the noise coming from upstairsShe accused me of not caring and not being competent in my positionI could only apologize to her in response but she would not let me speak, cutting me offI asked if she would like to continue going over the Pre-Move Out InspectionShe said no and that we were going to charge her anywayShe then told me to get out of her apartmentI asked if she would like to sign the Pre-Move Out Inspection and she said noI asked if she would like to keep the original copy of the Pre-Move Out Inspection and she said yesI took pictures of it for my records, gave her the original and left her apartmentA copy of the Pre-Move Out Inspection is available upon requestPenalizing *** for “not being happy there” by keeping her deposit: On 12/29/*** emailed Rivercrest to inquire when her lease expiresShe was under the impression her lease was up 4/30/and that she had only signed a month leaseTherefore, it was ***’s intention to move out 4/30/from the beginning of her tenancyThe lease she had signed was not set to expire until 6/30/After *** expressed interest to terminate early via email 2/25/and due to her prolonged history of displeasure with the service she had received at Rivercrest she was allowed to terminate her lease early without the penalty of the early termination fee as detailed in the lease she signedThe only charges that were deducted from her deposit were the AUM for March and April totaling 134.16, the apartment cleaning by the housekeeping vendor for 100.00, and the carpet cleaning by the carpet vendor for Total charges came to She was refunded a small credit on her account for Her total charges of 329.16, less her credit, and less her security deposit resulted in a refund due to her in the amount of Per ***’s lease agreement with Rivercrest *** agreed to bring the apartment back to its original state upon vacatingThe original state of the apartment had been documented by the MoInspection that *** signed prior to move inFurther proof is available per the work completed by Rivercrest vendors while the apartment was being prepared for the future residentThe work that was done to the apartment after she moved out was only necessary in bringing it back to its original stateInvoices for these charges and for the work completed prior to ***’s move in are available upon request

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Rivercrest’s records indicate that you did in fact submit twocomplaints regarding Rivercrest entering your home without your permission: The 1st occurrence took place on Friday, December 12,2014 for the purpose of conducting an annual maintenance inspection. Legalnotice to enter your home on this date was served to you on December 3, 2014.As a courtesy to you arrangements were made for you to be present during thisinspection. However, because notice was properly served to you, your permissionwas not required to enter your home for this purpose. Unfortunately, asconfirmed by an email you sent on 12/21/2014 you admitted to having mixed upthe inspection date with the 19th and therefore was not home whenthe inspection took place as originally scheduled. The 2nd occurrence took place on 2/05/2015. While onthe property we noticed you had removed the standard blinds from your livingroom window. Per the lease that you signed, you agreed to not alter or removethe standard fixtures of the apartment. You were served a courtesy letter on2/05/2015 requesting that you put the blinds back in their original place.After receipt of this letter, you sent an email to me accusing me of enteringyour home. I replied and informed you that one could easily see the blinds wereremoved if they were looking at the living room window from outside of theapartment and that entry never took place. We are truly sorry that your experience at Rivercrest has beenless than exceptional. Rivercrest did the best that could be done inconjunction with the level of cooperation you had provided. I regret we werenot more clear in how complaints are addressed. As soon as you agreed tocooperate with Management as requested, Management took action and theviolating tenant was addressed in accordance with the law. Management in no wayprovided the offending tenant your personal information. Any information thatthe offending tenant had obtained was most likely inferred from their personalinteractions with you. In regards to the information they may have obtainedabout your apartment being vacated, Rivercrest’s unit availability is availableto the public as we are constantly soliciting for new tenants to fill vacancies. We agree that you did a wonderful job maintaining the apartment.In fact, there was only carpet cleaning and a light apartment cleaning neededafter you vacated. I do not doubt that you did the best you could in returningthe apartment back to its original state.  I am very sorry that you feel I was unkind to you on the day ofyour pre-move out inspection. I understand that I was upsetting you as I wasexplaining the possible move out charges. It was never my intention to upsetyou. Please accept my sincerest apologies. To make it up to you please accept arefund for the carpet cleaning and apartment cleaning in the amount of 195.00. Thank you for taking the time to bring your concerns to ourattention and providing an opportunity to clear up any misunderstandings thathave negatively affected our relationship.

It is not surprising there are many untruths in your response. Further, it shows you are insensitive to the things I went through because of your failure to ensure things were properly managed and resolved. Granted, there were a lot of surprises we discovered along the way, but the intentional misleading information, the hostility, and the release of personal information is just the start. There were two times you allowed people inside my home without proper notice and until I questioned you about it, you would have never told me. That alone is worth compensation.But clearly you are only interested in painting yourself in a good light. Instead of displaying professionalism, you are nothing but defensive. You don't seem to be at all interested in making amends.    The things I went through in that experience are unacceptable, just as your response is. So unless you are willing to make me an offer on returning at least some of my money, I will be inclined to escalate to the next level. You came in on that last day behaving like I was in the wrong for leaving. That apartment was in excellent condition. You treated me horribly so I calmly asked you to leave. Your attitude, especially since I worked so hard to make it 'move-in' ready was uncalled for. As I told you on that day, I only expect you to be fair. I say that again. To make me an offer of goodwill considering all the stress put to me, I only want you to make it fair.I will look forward to your final word.Sincerely,[redacted]

Review: I moved into The Rivercrest Apartments October 24, 2014. there were several things wrong with the apartment.The Apt Manager failed to: Inspect the place after previous residents housed two large stray dogs inside the apartment leaving a flea problem. The office staff was very clear about her knowledge of the animal residents. Inspect the place for vandalism after two very angry previous residents left on hostile terms shortly before my arrival, leaving shards of sticky glass and residue all about the kitchen and dining area. Properly warn me of the issues caused by the upstairs neighbors prior to my arrival there were two neighbors who informed me of the outrageous events that took place in this apartment before she rented it to me. Manage the noise complaints properly or effectively. I called the office, security, and finally the police. She accused me of going behind her back when I called the police. I explained that I had no other choices because the guys confronted me about reporting them to the office. Secure my privacy by her office carelessly informing the neighbors about my plan to move and the reasons for the same. This resulted in me having to move out earlier than expected because of the increase in hostile behavior by the neighbors when they found out I was leaving because of them. Warn me to cover up my dishes and empty out my cupboards when she allowed the pest control man to enter my home and spray for fleas. Behave in a civil manner upon the final walkthrough, even knowing what pain was caused by her own lack of action in resolving the issues at hand. In the end, the office manager blamed me for "not being happy there" and then penalized me by keeping my deposit.Desired Settlement: For this and all the reasons listed above and in the attached documentation, I am asking for 50% of total expenses incurred during my stay, plus the deposit money unfairly withheld from me at move-out time. This amounts to Half the rent paid for six months: $6420 * 0.50 = $3210Deposit - $350Total - $3210 + 350 = $3,560It is my goal to resolve this issue, as I have had much more than my fair share of pain caused by Rivercrest Apartments.

Business

Response:

Failure to properly inspect unit prior to move-in, glass left in kitchen, dogs and fleas: Apartment was professionally cleaned by a housekeeping vendor prior to move in and Move-in Inspection Report signed by [redacted] indicate that there was no glass in kitchen. Email correspondence sent by [redacted] 11/11/2014 reveals that some glass was found under and behind the fridge after a maintenance staff member removed the fridge upon her request. Furthermore, the carpet was new upon move-in and the apartment received fresh paint. Invoices and copy of Move-in Inspection Report available upon request. Yes, there were 2 documented companion animals that resided in the apartment that belonged to the previous tenants. After move-in [redacted] reported that she was being bitten by something in the apartment. The apartment was inspected by Pest Control and [redacted] had left 2 specimens she had found for us to investigate. Rivercrest and Pest Control found no flees in the apartment, even after leaving glue traps in the apartment for a 1 week period. One of the specimens [redacted] provided was determined to be a flee. [redacted] requested that she service the apartment for flees herself because she did not trust the chemicals that our pest control vendor would be using. She informed Rivercrest that she would not charge Rivercrest for this. When Rivercrest and Pest Control entered the apartment for inspection, we found the cabinets to the kitchen open. As the problem was only reported as being in the bedroom, management does not know why [redacted] would believe she needed to empty the cabinets in the kitchen as she was not instructed to do so. [redacted] also reported at this time that her doctor speculated she could be having an allergic reaction to the chemicals in the new carpet. This was investigated and Rivercrest and [redacted] determined the best course of action would be to have the carpets steam cleaned professionally. Rivercrest complied. There were no further complaints regarding this issue. Failure to address noise issues/inform [redacted] about upstairs neighbors prior to move-in: The upstairs neighbors had lived in their apartment for 4 months prior to [redacted]’s occupancy in October and did not receive a single complaint during that time-frame. [redacted] casually informed Management of the noisy neighbors 2x via email in December, but did not request further action be taken. Instead, she inquired about terminating her lease early or transferring to a different unit. When asked, she would not provide specific details regarding the noise complaint. Rivercrest urged her to contact Paladin regarding the noise, management’s courtesy patrol in the event the noise is taking place after office hours. Paladin typically responds within 15 minutes of receiving a call, notifies the offending tenant of their lease violation, stays with the offending tenant until a resolution is met, and documents the interaction providing a full, detailed report to the leasing office. The complaining party remains anonymous and Management is then provided necessary details in taking further action to resolve the issue or remove the offending tenant should legal action be necessary. Again beginning in February, in conversations between office staff and [redacted] and via email with Rivercrest, [redacted] informed the office that the residents upstairs were noisy. However, she did not request that further action be taken and she would not provide specifics regarding the noise when asked in order for Rivercrest to take further action if deemed necessary. During this time, she would also provide conflicting information during follow up conversations and emails that the residents would quiet down after 10 pm or would at times stop altogether and that her overall experience at Rivercrest was a pleasant one. When an issue with the tenant upstairs would arise after office hours instead of contacting Paladin [redacted] contacted the offending residents directly, via face to face interactions, outside of their apartment door to voice her complaints. Over the next few months that followed, the problem persisted to the point where [redacted] felt it necessary to contact the Sacramento Police Department. Neither the Sacramento Police Department nor [redacted] informed Rivercrest management of this development until [redacted] emailed Rivercrest on 2/24/2015. Rivercrest urged her again to report all complaints directly to the leasing office and/or Paladin so that management is properly equipped with the necessary details to address the issue. Rivercrest advised [redacted] to not make any contact with her upstairs tenant as this could potentially exasperate the issue. [redacted] agreed. Following this there were 4 reports from Paladin that came in between 3/18/2015 and 4/07/2015 regarding noise at the apartment above [redacted]. Various conversations took place regarding the noise complaints with the offending tenant. Management informed the offending tenant of the Paladin reports, reminded them that this behavior is a violation of the lease, and requested the noise stop. When it continued, the offending tenants were served a 3-Day To Perform Or Quit regarding their lease violations on 4/09/2015. Management then had another meeting with the offending tenant. Management did not disclose to the offending party the reporting party’s identity. Later that day on 4/09/2015, [redacted] informed Management that the upstairs neighbor confronted her regarding the notice served to them while she was walking outside of her apartment. Management informed [redacted] that they would address the issue with the upstairs neighbor and ask for them to leave her alone as she requested. The offending party informed Management that they felt [redacted] had been harassing them over the last 2 months, as she had confronted them on multiple occasions and that she had been verbally hostile toward them in the past. Management believes that because [redacted] had personally made known to the upstairs tenant her dislike of their behavior that they inferred it was [redacted] who was the reporting party. Management informed the tenant that it would be wise that they do not interact with [redacted] anymore. The upstairs tenant apologized and agreed. Weeks later, when [redacted] informed Management that the noise has continued Management contacted the offending resident again to inform them of the complaint. Because at that point [redacted] was scheduled to move out 4/30/2015 and the offending tenant had served Rivercrest notice to move out on 6/30/2015 no further action was taken. The eviction process for the offending tenant was the only next course of action which could have taken up to 90 days. Since [redacted] moved out on 4/25/2015 and the new tenant has moved into her previous apartment, surprisingly there have been no new complaints filed with Rivercrest regarding the tenant upstairs. Pre-Move Out Inspection: During the inspection of the apartment [redacted] was very calm. However, once I began to go over the possible move out charges [redacted] began to question each item noted and she would not let me continue. She questioned why she would have to pay for carpet cleaning, apartment cleaning or possible paint. She questioned why she would have to pay her final AUM utility (water, sewer, garbage, and pest control utility as detailed in the lease she signed). I explained each item as best I could, informing her that according to her lease she agreed to return the apartment in its original condition and the cleaning and paint might be necessary in doing this. I attempted to explain the AUM utility but she would not let me speak. I tried to explain how the total deductions would be made from the security deposit. [redacted] would only interrupt me to argue it was not fair or good business to charge her. Furthermore, I was not given the opportunity to go over what she could do while she still retained possession of the apartment to reduce or eliminate these charges. Thankfully, I had the foresight to right these recommendations on the vendor price sheets I provided in hopes she would read them. She asked why she would only receive a 19.00 refund when the deposit is 350. I explained that the total estimated charges for the cleaning etc. were 331.00. Her deposit of 350.00, once credited toward this balance would result in a refund of 19.00. She then became very upset and asked me why I would run her credit again when she is moving out. That statement made absolutely no sense to me and I informed her that we would not be running her credit at move out. At that instant, a small creaking noise as if someone was getting up from their sofa, was heard from the upstairs apartment. She pointed to the ceiling and began to berate me about the noise coming from upstairs. She accused me of not caring and not being competent in my position. I could only apologize to her in response but she would not let me speak, cutting me off. I asked if she would like to continue going over the Pre-Move Out Inspection. She said no and that we were going to charge her anyway. She then told me to get out of her apartment. I asked if she would like to sign the Pre-Move Out Inspection and she said no. I asked if she would like to keep the original copy of the Pre-Move Out Inspection and she said yes. I took pictures of it for my records, gave her the original and left her apartment. A copy of the Pre-Move Out Inspection is available upon request. Penalizing [redacted] for “not being happy there” by keeping her deposit: On 12/29/2015 [redacted] emailed Rivercrest to inquire when her lease expires. She was under the impression her lease was up 4/30/2015 and that she had only signed a 6 month lease. Therefore, it was [redacted]’s intention to move out 4/30/2015 from the beginning of her tenancy. The lease she had signed was not set to expire until 6/30/2015. After [redacted] expressed interest to terminate early via email 2/25/2015 and due to her prolonged history of displeasure with the service she had received at Rivercrest she was allowed to terminate her lease early without the penalty of the 999.00 early termination fee as detailed in the lease she signed. The only charges that were deducted from her deposit were the AUM for March and April 2015 totaling 134.16, the apartment cleaning by the housekeeping vendor for 100.00, and the carpet cleaning by the carpet vendor for 95.00. Total charges came to 329.16. She was refunded a small credit on her account for 4.00. Her total charges of 329.16, less her 4.00 credit, and less her 350.00 security deposit resulted in a refund due to her in the amount of 24.84. Per [redacted]’s lease agreement with Rivercrest [redacted] agreed to bring the apartment back to its original state upon vacating. The original state of the apartment had been documented by the Move-In Inspection that [redacted] signed prior to move in. Further proof is available per the work completed by Rivercrest vendors while the apartment was being prepared for the future resident. The work that was done to the apartment after she moved out was only necessary in bringing it back to its original state. Invoices for these charges and for the work completed prior to [redacted]’s move in are available upon request.

Consumer

Response:

It is not surprising there are many untruths in your response. Further, it shows you are insensitive to the things I went through because of your failure to ensure things were properly managed and resolved. Granted, there were a lot of surprises we discovered along the way, but the intentional misleading information, the hostility, and the release of personal information is just the start. There were two times you allowed people inside my home without proper notice and until I questioned you about it, you would have never told me. That alone is worth compensation.

Review: There's a roach infestation in the apartment I am renting and the management has failed to solve the problem. Health concerns involving pesticide use.

The move in date for the apartment was on September 6, 2013 and the unit #[redacted] was not properly prepared for our arrival. Pesticides were sprayed in the apartment on September 5th, prior to move in, but the management had no knowledge of this happening. Upon moving in on the 6th we noticed roaches were all over the unit and living in the cupboards, carpet, and all bedroom walls. The management approved for pest control to spray on the 9th of September and in the apartment agreement they have a legal right to enter our apartment and do so. It was written by the pest controller, "If another treatment is needed you must wait 30 days." SInce the initial treatment date (September 6th) the unit has been sprayed four times and there has been no improvement in the living conditions. We have concern for our health because of the amount of pesticides the Rivercrest employees are allowing to be sprayed into our apartment. On the 19th of September we filed another complaint with [redacted], a manager at the property. She had no knowledge of the roach infestation and/or the amount of times our apartment has been treated. Since moving in we have had to pack our belongings three times and still are not able to unpack clothing, dishes, leave out uncovered food, or use cook ware without finding bugs on them. Desired Settlement: The move in date for the apartment was on September 6, 2013 and the unit #[redacted] was not properly prepared for our arrival. Pesticides were sprayed in the apartment on September 5th, prior to move in, but the management had no knowledge of this happening. Upon moving in on the 6th we noticed roaches were all over the unit and living in the cupboards, carpet, and all bedroom walls. The management approved for pest control to spray on the 9th of September and in the apartment agreement they have a legal right to enter our apartment and do so. Therefore, they approved for pesticides to be sprayed in the unit within four days of each other. It was written personally by the pest controller, "If another treatment is needed you must wait 30 days." Since the initial treatment date (September 6th) the unit has been sprayed four times and there has been no improvement in the living conditions. On the 19th of September we filed another complaint with a manager at the property. She had no knowledge of the roach infestation and/or the amount of times our apartment has been treated. Since moving in we have had to pack our belongings three times and still are not able to unpack clothing, dishes, leave out uncovered food, or use cook ware without finding bugs on them. On September 22, 2013 while packing up our apartment for the third time there were over twenty roaches counted for in the kitchen alone. Upon moving cookware around a dozen roaches came out from between pans and baking sheets.

We have concern for our health because of the amount of pesticides the Rivercrest employees are allowing to be sprayed into our apartment. Before moving in the situation should have been taken care of and it has not been handled to our satisfaction. We have asked them to move us into a new apartment, but they have no open units available. Therefore, we have no option but to move out and find other accommodations. We feel it is absurd for us to be stuck in a lease for an apartment that we have not been able to move into and the roach infestation has not been handled. We are submitting a move out notice to the front office this afternoon and if the proper refund is not given we will pursue the matter further .

Business

Response:

Initial Business Response

On 9/06/2013 Resident informed Rivercrest Management of Roaches in the apartment. The apartment was treated on 9/09/2013. On 9/11/2013 management received a 2nd request by the tenant to treat for Roaches. The apartment was treated on 9/16/2013. On 9/19/2013 the residents requested to speak to the Manager and informed the manager about the issue, requesting pest control service a 3rd time. Manager scheduled to have the entire building treated on 9/23/2013 and resident received 300.00 rent credit for their inconvenience. Later that week resident requested transfer to a different unit. Immediate transfer , 3 days grace in rent, and all move-out charges are scheduled to be waived (assuming there is no damage to the apartment by resident). Prior to taking possession of the apartment, the new apartment had been inspected by management and the resident. Both parties found new unit to be acceptable.

Resident is now residing in new unit.